Patient Experience

Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.

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Slow communications, confusing billing and a scarcity of digital options are the last things patients want to deal with when seeking medical care. Yet,...

Published: May 23, 2024 by Experian Health

Improving the patient pre-registration process continues to present a challenge on both sides of the front desk. For patients, dealing with paperwork, struggling to...

Published: May 2, 2024 by Experian Health

The State of Patient Access 2024is the fourth in a series of patient and provider surveys that began in 2020. This year’s report compares...

Published: April 29, 2024 by Experian Health

Technology has a long track record of improving patient care. But humans are now entering uncharted waters as the latest wave of digital tools...

Published: April 25, 2024 by Experian Health

A recent Peterson-KFF brief found that around 20 million adults have unpaid medical bills, with 14 million owing at least $1,000. Data from the...

Published: April 17, 2024 by Experian Health

Time is not on the side of patient intake personnel. Getting bogged down with complex manual data collection isn’t ideal when a worried family...

Published: April 15, 2024 by Experian Health

“I love the availability of the Experian team. They are quick to solve any issue and get you back up and running in no...

Published: April 11, 2024 by Experian Health

There is growing concern that the healthcare industry needs more clinical and administrative staff to handle care demands. The crisis affects patients beyond treatment...

Published: March 12, 2024 by Experian Health

By all forecasts, the healthcare worker shortage isn’t going away. More than 80% of healthcare executives admit talent acquisition is so challenging it puts...

Published: February 15, 2024 by Experian Health

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