Commercial Pulse Report | 7/1/2025
This week the Experian Commercial Pulse report focuses in on a fascinating paradox in the e-commerce industry that credit and risk management professionals should closely monitor. While online retail revenues continue their upward trajectory—now representing over 16% of total U.S. retail sales and generating quarterly revenues exceeding $300 billion—commercial credit inquiries from e-commerce businesses have declined by nearly 25% in the past year alone.
This counterintuitive trend reveals important insights about business maturation, cash flow management, and evolving credit risk profiles in the digital commerce space. Watch our Commercial Pulse update to hear the details.
Market Consolidation in Action
The e-commerce landscape is undergoing significant consolidation. Despite the U.S. hosting nearly 14 million of the world’s 30+ million e-commerce websites, the total number of e-commerce businesses declined by 13.1% between 2024 and 2025. This contraction, following explosive growth during the pandemic years, suggests the sector is moving beyond its initial growth phase into a more mature, efficiency-focused stage.
For credit professionals, this consolidation presents both opportunities and challenges. Fewer new entrants mean reduced origination volumes, but surviving businesses may represent stronger, more creditworthy prospects.
The Credit Demand Decline: Key Metrics
The data reveals several critical trends in e-commerce credit behavior:
Credit Inquiry Patterns:
- 2023 to 2024: 24.9% decrease in commercial credit inquiries
- Average credit accounts per business: Just over 2 accounts
- Average new credit amount: $32,000 (below pre-pandemic levels of $37,000)
Historical Context:
The current average credit amount represents a significant decline from the 2020 peak of $41,000, when federal COVID relief programs supplemented traditional lending. This normalization suggests businesses are operating with more realistic capital requirements and improved cash management.
Strong Credit Performance Indicators
Despite reduced credit demand, e-commerce businesses are demonstrating exceptional credit management:
Delinquency Improvements:
- 60-day past-due rates: Decreased by 50% over four years (from 0.46% to 0.23%)
- 90-day delinquency rates: Following similar downward trend
- Commercial credit scores: Now above pre-pandemic levels
Utilization Efficiency:
- Current utilization rate: 39% (down from 43.5% in 2020)
- Trend indicates improved cash flow management and conservative credit usage
Strategic Implications for Credit Professionals
1. Portfolio Quality Enhancement
The improving delinquency rates and lower utilization suggest that e-commerce businesses requesting credit today may represent higher-quality prospects than in previous years. This sector’s financial discipline could make it an attractive target for lenders seeking low-risk commercial accounts.
2. Origination Strategy Adjustment
With credit inquiries down significantly, lenders may need to be more proactive in their e-commerce outreach. The reduced inquiry volume doesn’t necessarily indicate reduced creditworthiness—it may simply reflect better cash management by these businesses.
3. Risk Modeling Considerations
The sector’s improved risk profile suggests that traditional risk models may need recalibration. E-commerce businesses that weathered the post-pandemic consolidation may deserve more favorable risk assessments than historical data might suggest.
4. Competitive Positioning
As fewer lenders may be focusing on this sector due to reduced demand, there could be opportunities for institutions willing to develop specialized e-commerce credit products and expertise.
Market Outlook and Uncertainties
While the e-commerce sector shows strong fundamentals, broader economic uncertainties remain, including:
- Potential tariff impacts on international supply chains
- Federal Reserve interest rate policy decisions
- Global energy market volatility
These factors could influence future credit demand and risk profiles across all sectors, including e-commerce.
The key takeaway: declining credit demand in e-commerce doesn’t signal sector weakness—it indicates strength. Businesses that have survived the consolidation phase while maintaining strong cash flows and excellent credit performance may represent some of the most attractive commercial credit prospects in today’s market.
Stay Ahead with Experian
- ✔ Visit our Commercial Insights Hub for in-depth reports and expert analysis.
- ✔ Subscribe to our YouTube channel for regular updates on small business trends.
- ✔ Connect with your Experian account team to explore how data-driven insights can help your business grow.
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Small business formation remains one of the more notable trends in the U.S. economy. In August 532,000 new businesses launched across the country. While that was down from July, it remained well above historical averages. Since July 2020, an average of 455,000 new businesses have opened each month—56% higher than the pre-pandemic monthly average in 2018 and 2019. But the national numbers only tell part of the story. Watch The Commercial Pulse Update Experian’s latest Commercial Pulse report analysis examines where this growth is occurring and what it means for the commercial credit market. The data show that the South has emerged as an important center of small-business growth. And the businesses driving that expansion tend to have a different profile from their counterparts in other regions. For commercial lenders, understanding those differences can provide valuable context when evaluating new opportunities, credit demand and portfolio risk. Business growth is shifting geographically New business formation has increased across all U.S. regions, but the pace has not been uniform. Prior to 2018, regional differences in growth were relatively modest. During the pandemic years of 2020 and 2021, the South led the country in new business application growth. Since 2022, the West has posted the strongest growth, while the South continues to account for the greatest volume of new business openings. One factor providing context for that growth is population. The population of the South has grown more than 7% since 2019. Since 2020 alone, the region has added more than 3.6 million residents, outpacing every other U.S. region. Meanwhile, populations in other parts of the country declined between 2020 and 2022 before beginning to recover. Business formation and population movement do not necessarily have a simple cause-and-effect relationship. But their parallel growth highlights how the geographic makeup of both consumers and businesses has been changing. Credit-active businesses are growing even faster in the South The shift becomes even clearer when looking at businesses using commercial credit. Experian data shows the number of credit-active businesses in the United States has increased 55% since 2018. Every region participated in that expansion, but the South experienced the greatest growth at 70%, followed by the North at 52%, West at 50% and Midwest at 36%. The South now represents approximately 39% of U.S. credit-active businesses. It also accounted for more than 40% of newly opened commercial accounts in 2026, compared with 37% in 2019. For commercial credit organizations, that means the South represents not just a growing population of businesses, but an increasingly significant share of businesses participating in the commercial credit ecosystem. Southern businesses tend to be smaller and younger The composition of this growth is just as important as its scale. Credit-active businesses in the South and West tend to skew smaller and younger than those in the North and Midwest. In the South, 53% of businesses generate less than $500,000 in annual revenue, while 59% have fewer than five employees. Only 36% have been operating for more than 10 years, compared with 43% in the Midwest. Those characteristics can influence how businesses interact with credit. A younger business, for example, may have had less time to establish multiple commercial credit relationships. That pattern appears in Experian’s data. Across the United States, the average number of commercial credit accounts per business has declined from approximately 1.8 in 2018 to 1.5 in 2026. The South experienced the steepest decline and currently has the fewest accounts per business. At the same time, commercial credit inquiries have increased since 2023, most recently peaking in early 2026. Inquiry rates have typically been higher in the Midwest and South. The combination of fewer existing accounts and elevated inquiry activity provides useful context for lenders seeking to understand the credit needs of a growing population of younger businesses. Credit utilization tells another part of the story Regional differences also appear after businesses establish credit relationships. Businesses in the Midwest and North opening new commercial accounts tend to receive higher lines than businesses in the South and West. At the same time, businesses in the South show higher commercial card utilization despite carrying somewhat lower average balances. Experian’s analysis points to lower credit lines as an important factor behind that relationship. These trends reinforce why looking beyond a single credit metric can be important. Higher utilization, for example, can take on additional context when considered alongside credit-line size, business age, balances and regional business formation. Growth brings opportunities—and risk factors to monitor Despite significant growth and changes in business composition, regional credit performance has remained relatively steady. Commercial delinquencies across all regions are near pre-pandemic levels, while commercial credit risk scores have been relatively stable. There are regional differences worth monitoring, however. Businesses in the South have lower average commercial credit scores than businesses in the other regions analyzed, and delinquency rates tend to be higher in the North and South than in the Midwest and West. The broader takeaway is not simply that there are more small businesses in the South. It is that the composition of the commercial market is evolving alongside that growth. The South represents a growing share of credit-active businesses and new commercial accounts. Many of those businesses are younger, smaller and have fewer established commercial credit relationships. Their credit needs and behaviors may therefore differ from those of more mature businesses in other parts of the country. For commercial lenders and risk leaders, understanding those distinctions can help provide greater context around acquisition, underwriting and portfolio management decisions. As small business formation continues, Experian will continue monitoring where that growth is occurring—and how the changing business landscape is showing up in commercial credit behavior. Learn more ✔ Visit our Commercial Insights Hub for in-depth reports and expert analysis. ✔ Subscribe to our YouTube channel for regular updates on small business trends. ✔ Connect with your Experian account team to explore how data-driven insights can help your business grow. Download the Commercial Pulse Report Visit Commercial Insights Hub Where are small businesses growing in the U.S.? Experian data points to significant growth in the South. While new business formation has increased across the country, the South has consistently recorded the highest volume of new business openings and has seen the number of credit-active businesses grow 70% since 2018—compared with 55% nationally. Where are small businesses growing the most? The South has consistently had the largest volume of new business openings. The South led application growth during 2020–2021, while the West has posted the strongest growth rates since 2022. That distinction is important because it prevents the SEO headline from overstating what the data shows. Why has small business growth been so strong in the southern U.S.? The South has added more than 3.6 million residents since 2020, substantially outpacing other regions. Our report establishes a correlation rather than causation. 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