Experian Achieves FCA Authorisation

Published: February 24, 2017 by Charles Butterworth


At Experian, we unlock the power of data to create opportunities for consumers, businesses and society. Every day, we help millions of people navigate key life moments, helping them to protect, manage and make the most of their data.

On top of that, we continually work to make sure that we have all the right processes, policies, training, monitoring, governance and behaviours in place – to ensure that we treat all our customers fairly and avoid consumer detriment.

As a result of our commitments and values, I am pleased to announce that Experian has achieved Financial Conduct Authority (FCA) authorisation.

In 2014, the FCA became responsible for regulating all consumer credit and credit reference agencies in the UK and we applied for full FCA authorisation on 25 February 2016.

The process has allowed us to stress-test our risk management structures and the plans we have in place to ensure fair outcomes for our customers. We have always looked to implement effective resolutions for people, to dispute what they identify as errors in their credit reports, through a responsive and fast system.

It is an evolving and dynamic system and we have made many changes and improvements over the years. So we naturally welcomed the opportunity to discuss new proposals for enhancing and improving what we were already doing.

Experian has always led the way in setting new benchmarks for best-practice, when it comes to both our operating standards and approach to data stewardship. As such, the authorisation from the FCA is important – and we are proud to have received the nod.

This is another key milestone and we will continue to strive for the very highest standards of integrity, ensuring that we always focus on doing what’s right for our customers.

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