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Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone...

December 15, 2020 by Experian Health

As 2020 draws to a close and headlines hint that the end might finally be in sight for the pandemic, the healthcare industry is...

December 8, 2020 by Experian Health

How did Starbucks lose $1.2 billion in sales during the pandemic, but still exceed revenue expectations in the last quarter? The answer lies in...

December 3, 2020 by Experian Health

With high-deductible health plans, larger out of pocket costs, and confusion about medical costs in general, it’s no surprise that patients today face increased...

November 19, 2020 by Experian Health

Claims denials put a big dent into the budgets of healthcare providers – something many organizations can’t afford today given the current pandemic. In...

November 17, 2020 by Experian Health

The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have...

November 10, 2020 by Experian Health

As every healthcare executive knows, a healthy revenue cycle relies on precise paperwork. That’s why all Medicare providers should be paying close attention to...

November 5, 2020 by Experian Health

Halloween might be over, but healthcare fraud – or simple input errors – can transform a patient’s identity into something completely different. The negative...

October 23, 2020 by Experian Health

A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....

October 22, 2020 by Experian Health

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