Process efficiency gives you more time to grow profitable customers
Experian’s global consulting practice offers utility providers a proven methodology
for increasing profitability through the optimization of field services functions
within the collections process. We will work with you to identify quick-win opportunities
and uncover potential long-term initiatives by using a disciplined ROI-based approach.
An achievable, action driven plan
Through an in-depth situational analysis of current capabilities, systems, strategies,
tools and benchmarking, Experian delivers a report that highlights quick win opportunities,
long-term initiatives, and strategic projects. The report also provides a recommendation
for prioritizing the implementation of the plans with a phased approach that migrates
toward a best practice environment. Quantifiable business benefits for the proposed
initiatives are clearly defined and accompanied by tactical objectives that lay the
foundation for accomplishing an achievable long-term business strategy.
The field services optimization business review helps our utility clients
Identify key profitability drivers for your organization
Reduce operational expense through automation of key processes:
Customer termination decisions
Decrease delinquencies and write-offs with a strategic approach
for account selection and targeting
Leverage key MI for account selection, routing, and vendor management
to increase performance gains
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