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Insight and action: An updated guide to help utility companies optimize their collection strategies

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Business Review of Field Services

Process efficiency gives you more time to grow profitable customers

Experian’s global consulting practice offers utility providers a proven methodology for increasing profitability through the optimization of field services functions within the collections process. We will work with you to identify quick-win opportunities and uncover potential long-term initiatives by using a disciplined ROI-based approach.

An achievable, action driven plan

Through an in-depth situational analysis of current capabilities, systems, strategies, tools and benchmarking, Experian delivers a report that highlights quick win opportunities, long-term initiatives, and strategic projects. The report also provides a recommendation for prioritizing the implementation of the plans with a phased approach that migrates toward a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.


The field services optimization business review helps our utility clients to: 

  • Identify key profitability drivers for your organization
  • Reduce operational expense through automation of key processes:
    • Route management
    • Customer termination decisions 
    • Seasonal considerations 
    • Regulatory constraints
  • Decrease delinquencies and write-offs with a strategic approach for account selection and targeting
  • Leverage key MI for account selection, routing, and vendor management to increase performance gains 

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