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Insight and action: An updated guide to help utility companies optimize their collection strategies
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Business Review of Field Services
Process efficiency gives you more time to grow profitable customers
Experian’s global consulting practice offers utility providers a proven methodology for increasing profitability through the optimization of field services functions within the collections process. We will work with you to identify quick-win opportunities and uncover potential long-term initiatives by using a disciplined ROI-based approach.
An achievable, action driven plan
Through an in-depth situational analysis of current capabilities, systems, strategies, tools and benchmarking, Experian delivers a report that highlights quick win opportunities, long-term initiatives, and strategic projects. The report also provides a recommendation for prioritizing the implementation of the plans with a phased approach that migrates toward a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.
Benefits
The field services optimization business review helps our utility clients to:
- Identify key profitability drivers for your organization
- Reduce operational expense through automation of key processes:
- Route management
- Customer termination decisions
- Seasonal considerations
- Regulatory constraints
- Decrease delinquencies and write-offs with a strategic approach for account selection and targeting
- Leverage key MI for account selection, routing, and vendor management to increase performance gains