Discover how consulting services can help your organization strengthen your credit risk management strategies and processes, across the customer life cycle.
Insight and action: An updated guide to help utility companies optimize their collections strategies
“Experian has enabled us to improve customer satisfaction with sophisticated segmentation enabling us to treat all customers in collections appropriately.”
- Manager, Credit Policy
Experian’s global consulting practice offers utility and cable providers a business review that focuses on agency management within the post write-off, or debt recovery processes which includes:
This in-depth review of your agency management processes is executed through a proven methodology that leverages global best practices and a deep understanding of the collections life cycle. Experian’s thorough situational analysis of your company includes a review of current:
From this analysis, Experian develops a report of findings and a recommended action plan for achieving quick win opportunities, long-term initiatives, and strategic projects.
The recommended action plan is further prioritized into a phased approach to migrate your processes into a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.
The agency management business review helps our utilities and telecommunications clients to: