Experian’s global consulting practice offers utility and cable providers
a business review that focuses on agency management within the post write-off, or
debt recovery processes which includes:
- Vendor selection and performance requirements
- Post final bill collections agency assignment strategy
- Recovery and debt management strategies for segmentation and
agency pricing
- Agency scorecards and competitive market share management
This in-depth review of your agency management processes is executed through a
proven methodology that leverages global best practices and a deep understanding of
the collections life cycle. Experian’s thorough situational analysis of your
company includes a review of current:
- Systems, processes, and tools
- Organization of assignment strategies
- Data and analytics
- Agency management
- MI and reporting
An achieveable, action-driven plan
From this analysis, Experian develops a report of findings and a recommended action
plan for achieving quick win opportunities, long-term initiatives, and strategic projects.
The recommended action plan is further prioritized into a phased approach to migrate
your processes into a best practice environment. Quantifiable business benefits for
the proposed initiatives are clearly defined and accompanied by tactical objectives
that lay the foundation for accomplishing an achievable long-term business strategy.
Benefits
The agency management business review helps our utilities and telecommunications
clients to:
- Identify key profitability drivers for your organization
- Reduce operational expense by automating:
- Agency assignment
- Recall
- Payment processing
- Leverage key MI for performance management, agency scorecards,
and competitive market share programs