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Discover how consulting services can help your organization strengthen your credit risk management strategies and processes, across the customer life cycle.
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Insight and action: An updated guide to help utility companies optimize their collections strategies
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Client testimonial
“Experian has enabled us to improve customer satisfaction with sophisticated segmentation enabling us to treat all customers in collections appropriately.”
- Manager, Credit Policy
Business Review of Agency Management
A proven way to improve performance
Experian’s global consulting practice offers utility and cable providers a business review that focuses on agency management within the post write-off, or debt recovery processes which includes:
- Vendor selection and performance requirements
- Post final bill collections agency assignment strategy
- Recovery and debt management strategies for segmentation and agency pricing
- Agency scorecards and competitive market share management
This in-depth review of your agency management processes is executed through a proven methodology that leverages global best practices and a deep understanding of the collections life cycle. Experian’s thorough situational analysis of your company includes a review of current:
- Systems, processes, and tools
- Organization of assignment strategies
- Data and analytics
- Agency management
- MI and reporting
An achieveable, action-driven plan
From this analysis, Experian develops a report of findings and a recommended action plan for achieving quick win opportunities, long-term initiatives, and strategic projects.
The recommended action plan is further prioritized into a phased approach to migrate your processes into a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.
Benefits
The agency management business review helps our utilities and telecommunications clients to:
- Identify key profitability drivers for your organization
- Reduce operational expense by automating:
- Agency assignment
- Recall
- Payment processing
- Leverage key MI for performance management, agency scorecards, and competitive market share programs