Brands have spent years strengthening identity. That was the right move. A stronger identity foundation gives marketers a better chance to understand people, shape audiences, and connect media to outcomes.
Yet I see many teams hit the same wall after that work is done. Performance breaks at activation.
I think of it as the activation gap. It’s the distance between knowing who you want to reach and being able to act on that intelligence across channels in a privacy-safe, measurable way. For many brands, identity is stronger than it was a few years ago. The challenge now is carrying that signal cleanly from data into execution, and from execution into outcomes.
Identity was the first step
For a long stretch, the industry was focused on rebuilding identity. That made sense. Marketers needed a more durable foundation for audience strategy, activation, and measurement.
Now the market is in a different phase. First-party data can’t stop at organization in a CRM, it has to be usable in market as an addressable audience that can move across digital, TV, social, and commerce environments.
That shift sounds straightforward. In practice, this is where the process starts to break down.
A pharma brand may already have patient or consumer records, onboarding capability, and audience segmentation. It may be able to launch awareness messaging in a few channels. The harder part is turning that foundation into a connected strategy it can carry into market from start to finish.
That has direct implications for growth. When signal degrades between planning and execution, media becomes less efficient, optimization slows down, and it gets harder to connect audience decisions to business results.
The gap is operational
Closing the gap starts with making identity usable in market, not just accurate on paper.
A pharma marketing team may know which audiences it needs to reach, have a view of likely demand, and know which channels are in play. None of that creates value if the path from audience creation to activation is disconnected.
Modern marketing should be judged by connected execution. Data has to move cleanly into activation. Activation has to stay close enough to measurement so teams can unify cross-channel exposure, build a clearer view of consumer behavior, and connect campaign exposure back to outcomes with more accuracy in near real-time.
That’s the part many organizations are still working through. They’ve invested in the foundation. The system above it still feels too fragmented to carry signal from start to finish.
Complex markets raise the stakes
This pressure is even more visible in regulated categories.
In health and finance, brands need more than audience access. They need privacy-safe activation, strong governance, and outcome visibility that can stand up to scrutiny. They need a way to carry audience intelligence across environments without losing control of how that signal is used.
In these categories, weak connections between identity, activation, and outcomes create hesitation, and hesitation is expensive.
What closing the gap looks like
Closing the gap starts with a fuller view of the consumer across channels.
Most brands already have valuable first-party data. The challenge is whether they have enough insight to make it activation-ready.
When identity, activation, and measurement work more closely together, brands can understand not just who the consumer is, but how that person tends to engage and convert across channels. A consumer may be more likely to engage through streaming TV or digital video, then convert later online or in person. Those insights help brands build a more tailored outreach strategy by device and channel, shaping where they show up, how they sequence messages, and where they place the strongest conversion opportunity.
Remove duplication across channels and ecosystems
Look for an identity provider that supports accurate and scalable onboarding and resolution across environments, and that shows how identity graph distribution aligns to industry standards at the household and person level. In a multi-device world, that foundation also needs to support high-confidence deduplication to the person and household, especially in connected TV (CTV) and TV environments where devices are often shared and both activation and measurement depend on understanding those relationships.
Find the best path to your audience
Then make sure those insights can move into activation, supported by curation that helps brands find a more efficient path to reach those audiences, and connected measurement that can tie exposure back to outcomes.
My view
I’ve spent enough time around growth teams to know that the market rarely rewards brands for having the best data story in a conference room. It rewards the brands that can turn audience intelligence into action in market and see clearly what that action produced.
That’s why I think the next separation point is activation. The teams that stand out will be the ones that can take signal from strategy into execution without losing fidelity, then connect that execution back to outcomes quickly enough to make better decisions while it still matters.
That changes how I would evaluate a marketing operation. I would look less at how much data a brand has collected and more at whether that data can travel.
Identity still matters. The difference now is that identity alone will not create growth. Growth comes from carrying signal all the way through activation and into outcomes, with enough clarity to know what’s working and enough confidence to act on it.
About the author
Kevin Dunn
Chief Revenue Officer, Experian
Kevin Dunn joins Experian Marketing Services with more than 20 years of leadership experience across marketing and advertising technology, most recently serving as Senior Vice President of Brands and Agencies at LiveRamp. In that role, he led growth across retail, CPG, travel, hospitality, financial services, and healthcare, overseeing new business, account expansion, and channel partnerships.
Kevin is known for building cohesive, accountable teams and leading with optimism, clarity, and a strong sense of shared purpose. His leadership philosophy centers on empowering people, driving positive outcomes for clients and fostering a culture where teams can grow, take smart risks, and succeed together.
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Magnite and Experian have formed a strategic integration to enhance cross-device audience targeting in the advertising industry. Magnite, the largest independent sell-side platform, and Experian, a leader in consumer data and identity solutions, aim to optimize advertising capabilities by activating Experian’s Consumer View in Magnite Access, an omnichannel audience product suite. This marks one of Experian’s first forays into a direct sell-side integration, a crucial step for the cookieless era. This collaboration offers targeting and efficiency across digital channels, providing advertisers and agencies with a more effective way to reach consumers. With Experian’s robust deterministic offline data, generated from consumer purchase activity, enriched with insights on over 250 million U.S. consumers and 126 million U.S. households, advertisers can look forward to a new benchmark in targeted advertising available through Magnite Access. Thriving in a cookieless world With the looming deprecation of third-party cookies, audience, and identity solutions using first-party data are shifting to the sell-side. To that end, Magnite developed Magnite Access, a suite of omnichannel audience products that make it easier for media owners and their advertising partners to maximize the value of their first-party data assets. Access is adept at thriving in a post-cookie world through its effective utilization of sell-side first-party data, including within Magnite Streaming and SpringServe. Magnite Access’ deterministic and probabilistic tools provide sellers and buyers with a comprehensive solution to leverage their first-party data for audience targeting and insights. Experian’s solutions are built to work efficiently in offline environments, making them well-equipped to thrive in a cookieless world. Brands can benefit from Experian’s deep integrations within the ecosystem, providing data and audience solutions designed to perform in cookieless environments. “We’re excited about the collaborative approach between Magnite and Experian. This off-the-shelf integration of Experian’s syndicated audiences and the streamlined ability to receive custom audiences will provide a more accurate and cohesive consumer view, allowing us to reach our target audience and enhance campaign performance seamlessly.”sam bloom, ceo, camelot Reach and impact As companies continue to rely on data-driven insights to make smarter, more efficient business decisions, partnerships between leading data and technology providers are becoming increasingly valuable. Strengthening foundations within streaming Magnite’s cutting-edge streaming solutions, integrated with Experian’s robust data, facilitate a connection between data and inventory, providing enhanced targeting capabilities and consumer insights. “By integrating Experian’s Consumer View capabilities into our platform, we are enabling advertisers to unlock improved targeting capabilities while benefiting from Experian’s wealth of consumer insights. Our collaboration with Experian amplifies the value of our streaming solutions and enhances the overall advertising ecosystem by seamlessly connecting data, identity, and inventory.”kristen williams, svp, strategic partnerships, magnite Precision and innovation: A new advertising era The synergistic partnership between Magnite and Experian is paving the way for a new era in advertising, offering targeting efficiency across digital channels. This collaboration is not merely a confluence of technologies but a testament to both companies’ relentless pursuit of excellence in creating a consumer-conscious advertising ecosystem. By harnessing the wealth of consumer insights and integrating state-of-the-art technologies, Magnite and Experian are contributing to shaping the future of advertising, emphasizing accuracy and efficiency. It’s a revolutionary stride toward understanding and reaching the consumer in more meaningful and impactful ways, setting new benchmarks in the advertising world. In a rapidly evolving digital landscape, this collaboration stands as a beacon, guiding brands toward intelligent, informed, and innovative advertising solutions, redefining the possibilities in targeted advertising and audience solutions. Connect with us to learn more about how you can access Experian’s Consumer View data solutions in Magnite Access. To learn more about our partner Magnite, visit their website. Latest posts
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