Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
Patients today expect digital capabilities from their provider and will increasingly choose those who offer digital capabilities. Knowing this, many providers have been working...
From airlines to cafés to car manufacturers, businesses across America are scrambling to respond to the challenge of COVID-19. In healthcare, services are being...
There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why...
The term “digital front door” is one of the biggest buzz words in healthcare, and thanks to COVID-19, we can expect to see it...
A hundred years ago, the Spanish flu pandemic led to a revolution in public health. Healthcare systems were overhauled, national health surveys were launched,...
The novel coronavirus pandemic crisis of 2020 has plunged the healthcare system, and frankly the whole economy, into a dark place. It will take...
Can providers do anything to reduce the amount of care they give away for free, or has this become a cost of doing business?...
During this time when the whole world is wrestling with the Covid-19 crisis, planning for the future is difficult. However, there is no question...
Virtual and remote healthcare platforms really haven’t been a flashpoint of consumer demand. Basic portals have been available for a while, owing to the...