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Global Consulting Practice - Thought-leadership
Insight and action: An updated guide to help utility companies optimize their collections strategies
In this paper, we will discuss two distinct patterns emerging that are tranforming the utility industry and provide best practices for how companies can leverage their data, and that of third parties, to better understand their customers, and design and deploy strategies within flexible decision processes and systems. Bonus: This paper features a 10-step guide to improving collections strategy.