Tag: patient experience
Providers can improve the customer experience and bottom line with the power of data and analytics. Introduction In an increasingly competitive and consumer-driven healthcare...
Last year, a Kaiser Family Foundation study revealed that employer-based health insurance deductibles in the U.S. were at an average of $1,505. In 2006, the...
In a new whitepaper, Technology and Data-Driven Decisions Driving Best Practices for Patient Collections, Experian Health analyzes the results of two recently fielded surveys aimed...
Manually cold-calling patients to remind them of upcoming appointments or of bills nearing a due date has never been an effective engagement strategy. On...
With the ability to research products, compare price information, and conduct transactions all from their mobile devices, today’s consumers are more savvy than ever....
Yale New Haven Health is an award-winning academic healthcare system, and a big part of why its people achieve success is because they continually ask,...
Yale New Haven Health (YNHH) established a goal to elevate the patient financial experience by compassionately educating patients about the finances surrounding their care,...
There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....
We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...