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Patient Billing Portal Makeover Boosts Patient Engagem...

As discussed in part one of this blog series, technology such as patient portals are changing the way physicians are interacting with patients and...

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Encouraging Patient Engagement through Financial Commu...

Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care...

Read More Encouraging Patient Engagement through Financial Communication (Part 1 of 2)
Protecting Your Healthcare Portal...

The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...

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Better Insight Yields Better, Faster Claims Payments...

It’s only natural to want to be fairly, fully and quickly reimbursed for services – it’s the basic foundation of business. Yet only in...

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Robust Patient Estimates: The Key to Achieving Better ...

There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...

Read More Robust Patient Estimates: The Key to Achieving Better POS Collections
Solving the Self-Pay and HDHP Patient Collections Conu...

In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may...

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Escape the Maze of Orders...

Trying to navigate the maze of outpatient orders without a strong technology platform can be a futile effort. Instead of creating clarity and continuity...

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The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

Read More The Patient Perspective: Keeping the Financial Experience Compassionate
Identity Theft: Protecting Your Organization is Easier...

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

Read More Identity Theft: Protecting Your Organization is Easier Than in the Movies