Listen to the podcast (FULL TRANSCRIPT):
Level Up is a podcast for anyone interested in improving their leadership skills. The series is designed to help you get to know the leaders of Experian and gain insight into the skills needed to grow your career.
Most recently, we spoke to Jimmy Cheung, SVP of Technology and Engineering at Experian Consumer Services, North America. Jimmy is also the executive co-sponsor for Experian’s Asian American employee resource group (ERG) and passionate advocate for Experian’s mental health ERG, ASPIRE. Jimmy has worked at Ticketmaster and Live Nation prior to Experian.
Here are some takeaways from our conversation with Jimmy:
Your EQ—or emotional intelligence—is just as important as your IQ.
In some instances, it may hold even more importance. Like Jimmy pointed out, your EQ is what will make you a great leader. Knowing the ins and outs of your profession is important, but can you gather people together with one goal in mind? Do you have the ability to build trust and make meaningful connections with your team? This is where your EQ will make you a great leader.
A humble and grateful attitude go a long way.
Jimmy’s greatest teacher is his father. He was able to learn how to work hard and persevere by observing the way his immigrant father led and provided for their family. It’s important to remain humble and remember that no job is below or above you.
Situational leadership is the way to go.
Like Jimmy pointed out, there is no “one size fits all” approach to leading a team. What works for one employee may not work for another. Jimmy believes it isn’t the employee’s job to make sure they fit within their leader’s box, but the leader’s responsibility to make sure their leadership styles can change from person to person.
Being able to adapt to change is a big part of leadership.
In the age of COVID-19, work looks very different for everyone, and the changes will have a lasting effect on what culture, collaboration and leadership look like post-pandemic. Your ability to adapt to change as a leader is what will decide whether or not your team can thrive in the new normal.
We were so happy to have the opportunity to chat with Jimmy for Level Up.