At A Glance
AI can make marketing more human when it understands people in context. Experian’s technology interprets real-time contextual signals—from temporal to situational intent—to align every message with the moment. By connecting identity and context, marketers can create timely, relevant, and responsible engagement that builds trust and drives meaningful outcomes.Personalization without context misses the moment
Marketers have spent years perfecting personalization — but personalization alone often misses the mark. We’ve all seen it. You shop for a weekend getaway, then get served travel ads weeks later when you’re already home. The data was right. The timing wasn’t.
Personalization based only on identity and behavior knows who you are but not when or why you’re ready to act.
At Experian, we believe AI should make marketing feel more human. That means understanding people in context, recognizing their environment, mindset, and the moment, to create relevance that feels timely, not intrusive.
The context gap: Why identity and behavior aren’t enough
Identity and behavioral data can reveal the kind of consumer someone is and the kind of products they may want to buy. But they don’t explain what’s happening right now.
The missing layer is context: the dynamic, real-time signal that shows why this moment matters. Context bridges the gap between knowing something about a consumer and understanding their intent.
In an era of fragmented signals and stricter privacy rules, context is one of the most reliable ways to stay relevant without over-reliance on personal identifiers. It helps marketers adapt to shifting needs while keeping privacy intact.
How Experian interprets context in real-time
By context, we mean all the subtle, in-the-moment signals, like time of day, location, or what someone’s watching, that shape what people care about in real-time. At Experian, our technology interprets these in real-time:
Temporal signals
Time-based patterns such as daypart (morning vs. evening), recency (how fresh a signal is), seasonality (holidays, life events), and micro-moments (split-second intent-driven actions).
Environmental signals
The media or content environment; what type of program, article, or channel someone is engaging with when they see your ad.
Situational intent
Signals like browsing behavior or purchase patterns that hint at a person’s stage in the buying journey, from early research to final decision.
By layering these signals over verified identity and behavioral data, Experian’s AI-powered technology helps marketers predict not just who will act, but when they’re ready to act.
Experian’s approach: Turning context into relevance
Consumer behavior changes by the minute, and marketers need to adapt just as quickly. Our technology interprets live bidstream data, device activity, content, and timing to optimize in the moment, ensuring your campaigns deliver meaningful relevance, not just broader reach.
Our process combines:
Input
Clean, accurate identity and audience data anchored in our privacy-first framework.
Enrichment
Our models fuse household, device, and publisher context to reveal moment-based intent.
Activation
We’re investing in agentic workflows that help marketers plan and execute performance campaigns at scale, activated via our real-time technology that dynamically adjusts deals and surfaces contextually aligned opportunities.
Governance
Every signal and recommendation follows Experian’s principles of transparency, consent, and ethical oversight.
We call this AI-powered simplicity tools that help marketers work more efficiently, with intelligence that feels intuitive and human-centered.
How context changes the game for marketers
AI without real-time context can only react based on what it already knows. AI-powered by in-the-moment contextual data points enables marketers to anticipate, not just react.
A travel brand can shift creative from “dreaming” to “booking” mode when AI detects signals of active planning.
A retailer can align promotions with trending content or regional weather shifts in real time.
A CPG brand can trigger different product messages based on the context of recipes or household occasions.
Adjustments based on contextual signals compound into meaningful gains — higher engagement, better efficiency, and a consumer experience that feels natural rather than intrusive.
Context makes AI more human
Context introduces empathy into automation. It’s what keeps AI from overstepping, ensuring the message fits the moment. When marketers respect timing, environment, and intent, ads feel like service, not surveillance. Context transforms relevance into respect.
At Experian, our vision is to make every signal serve people, not profiles. Because the more our technology (including our AI tools and capabilities) understands context, the more human marketing becomes.
At Experian, responsible intelligence is built in
Every contextual model we deploy adheres to our standards for transparent and responsible innovation. We validate inputs, monitor model drift, and ensure no context-based variable introduces bias or privacy risk. This is what responsible automation looks like in practice: intelligent, explainable, and ethical.
From who to when: Context is the future of AI-driven marketing
Identity tells us who someone is. Context tells us when it matters.
The next wave of AI-driven marketing will unite privacy-first identity with contextual intelligence to deliver real-time relevance, responsibly. At Experian, we’re building that future now. Our AI-driven capabilities bring identity, insight, and generative intelligence together so brands, agencies, and platforms can reach the right people, at the right moment, with relevance and respect.
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About the author
Matthew Griffiths
SVP of Technology, Audigent, a part of Experian
Matthew Griffiths is a seasoned technology entrepreneur and a driving force in advertising technology, data technology, and AI. As the Co-Founder and former CTO (now SVP of Technology) at Audigent, a part of Experian, he plays a pivotal role in shaping the company’s cutting-edge solutions for data activation, curation, and identity management.
With years of executive experience across the U.S., Africa, and the U.K., Matthew has a proven track record of leadership in steering the adoption and use of cutting-edge technologies to drive business outcomes. His expertise spans from collaborating with top global corporations and governments to spearheading award-winning technology projects that deliver life-changing impacts in some of the world’s most underserved communities.
Matthew’s dynamic approach to solving complex business and technology challenges makes him a visionary leader in the AdTech space, consistently driving innovation and performance through technology.
FAQs
Context makes AI-driven marketing more effective because it helps marketers understand people in context, recognizing their environment, mindset, and the moment, to create relevance that feels timely, not intrusive. Context helps marketers understand not just who a person is, but when and why they’re ready to act. Experian’s AI-powered technology layers contextual signals over verified identity data to deliver relevance that feels intuitive, not invasive. This approach connects recognition with understanding, making every campaign more effective and more human.
Identity and behavioral data can reveal the kind of consumer someone is and the kind of products they may want to buy. But they don’t explain what’s happening right now. That’s the context gap—the missing link between knowing something about a consumer and understanding their intent. Context closes this gap by analyzing environmental, temporal, and situational signals that reveal intent—without using invasive identifiers.
Yes, at Experian, our technology interprets contextual signals, including temporal, environmental, and situational, in real-time. By layering these signals over Experian’s verified identity and behavioral data graph, marketers can predict when consumers are most receptive, turning data into real-time opportunity.
At Experian, every contextual model we deploy adheres to our standards for transparent and responsible innovation. We validate inputs, monitor model drift, and ensure no context-based variable introduces bias or privacy risk.
– Privacy-first clarity: We unify household, individual, device, demographic, behavioral, publisher first-party signals, and contextual data points to build a reliable view of consumers, even when certain signals are missing. This clarity helps marketers personalize, target, activate, and measure with confidence.
– Predictive insight: Our models go beyond describing the past. They forecast behaviors, fill gaps with inferred attributes, create lookalikes, and recommend next-best audiences so clients can anticipate opportunity.
– AI-powered simplicity: We’re investing in generative AI and exploring emerging agentic workflows to reimagine how marketers work. Our vision is to move beyond basic audience recommendations toward intelligent audience discovery and automated setup, helping teams uncover opportunities they may not have considered, while spending less time on manual work and more time on strategy and outcomes.
– Real-time intelligence: Consumer journeys never stand still. Our AI-powered technology interprets live bidstream data, device activity, content, and timing to optimize in the moment, ensuring campaigns deliver meaningful relevance, not just broader reach.
– Transparent and responsible innovation: We drive safe, modular experimentation, from generative applications to agentic workflows, always balancing bold ideas with ethical guardrails. We stay at the forefront of evolving legislation and regulation, ensuring our innovations protect consumers, brands, and the broader ecosystem while moving the industry forward responsibly.
Latest posts
Industry leaders recently gathered at the influential Beet Retreat 2023 conference held in Santa Monica, sharing forward-looking perspectives on the future of advertising. This renowned event known for its diverse mix of leaders from TV, agencies, advertising, and technology sectors, was enriched by insights from Experian’s very own Chris Feo, SVP of Sales & Partnerships, and Kimberly Gilberti, Chief Product Officer. Both Feo and Gilberti brought their expertise and perspectives for harnessing the potential of high-growth connected TV (CTV) advertising. The era of connected everything at Beet Retreat 2023 In the “Era of Connected Everything,” panel, Feo dived into the concept of a ‘connected everything’ world. He emphasized the importance of balancing consumer and privacy expectations with the increasing integration of AI and machine learning. “As decisioning evolves, creative tech and data derived from creative scale will play a bigger role.”chris feo, svp, sales & partnerships Feo further discussed the potential of creative technology, particularly in how AI and machine learning could revolutionize content personalization. He cited examples where the same creative content is used indiscriminately across diverse demographics, suggesting a future where creative content adapts and performs well for a variety of audience identities. Experian's balanced approach at Beet Retreat 2023 During a fireside chat, Gilberti shared her vision on the transformative role of television in the advertising technology landscape. “Connecting exposure to business outcomes is the holy grail of measuring CTV and effectiveness.”kimberly gilberti, chief product officer Her insights reflected the growing interplay between digital and traditional TV advertising, and the opportunities arising from this convergence. Gilberti emphasized the critical role of data analytics in enabling advertisers to tailor content more effectively to diverse TV audiences. She envisioned a future where the integration of digital strategies and traditional TV advertising create a more cohesive and impactful AdTech approach. Future focus: Diversification and partnerships Both Feo and Gilberti underscored the need for advertisers to diversify their partnerships. By working with a variety of partners, you can mitigate risks and foster innovation, ensuring you are not overly dependent on a single channel or approach. Navigate what’s next with Experian Experian's contributions at Beat Retreat 2023 underscore our pivotal role in the AdTech industry. With a unique balance of offline and online data expertise, we are not just adapting to changes but leading the way in innovation and strategy. Our insights and approaches, as highlighted by Feo and Gilberti, demonstrate our commitment to guiding the industry through its rapid evolution, making our role indispensable in the future of advertising technology. At Experian, we’re your partner in data-driven marketing and can help make your interactions more meaningful. To learn more, connect with a member of our team today. Connect with us Latest posts
Experian is excited to introduce our new Geo-Indexed audiences. Our Geo-Indexed audiences use a new advanced indexing classification technology to identify and reach consumers based on their geo-regional attributes. These audiences can help you discover, segment, and craft messaging for consumers without the use of sensitive personal information, so you can confidently reach your target audience without sacrificing data privacy. In this blog post, we’ll review how our new Geo-Indexed audiences can help you reach your audience while balancing data privacy and accuracy. How we collect and use data is changing The AdTech industry is undergoing a transformation as various forces shape its trajectory. One significant factor is legislation, with as many as 26 states currently considering data privacy laws. Consumer preferences also play a crucial role, as more individuals look to brands for responsible and ethical data handling practices. According to Forbes, 82% of people view brands positively when they consciously opt to refrain from using personal data for personalized ads. Major players in the field such as Apple and Google are actively pushing for a shift away from traditional methods like cookies and other identifiers in data collection and usage. These developments mark a considerable shift in how we use data. Many brands are seeking a few solutions to continue to find and reach their target audience online, but at Experian, we see a great opportunity for innovation and impact within geo-based targeting solutions. “We predict that over the next year, you will begin to see innovations in geo-based targeting methodologies that satisfy the industry's need for audience targeting with responsible data strategies. By embracing innovations in geo-based targeting and adhering to responsible data strategies, you can not only comply with these laws but continue to reach your intended audiences effectively.”jeremy meade, vp, marketing data & operations Introducing Experian’s Geo-Indexed audiences Geo-Indexed audiences from Experian allow brands to reach consumers and households based on geographic regions that over-index for a common set of attributes. Our Geo-Indexed audiences give brands the ability to: Stay connected: Maintain a touchpoint with consumers as other audience targeting solutions disappear or reduce scale due to new legislation. Expand your audience reach: With our sophisticated geo-indexing methodology, you will be reaching your target audience’s circle of influence within the geo-region. Execute where you want: By linking our Geo-Indexed audiences to Experian’s persistent identifiers, you can activate these audiences on the shelf of your platform of choice. As a part of the release of Geo-Indexed audiences, we will be rolling out three main categories: Language Ethnic Group Demographics which include: Education Household Income Marital Status Occupation Presence of Children Over the next year, we will continue to release new audiences within Geo-Indexed audiences. How you can use Geo-Indexed audiences An Auto brand has a new corporate policy restricting the use of sensitive personal information in audience targeting but would like to reach high-income earners. To reach their target audience they use the Geo-Indexed audiences to reach households who are in geographic regions that index highly for income ranges ‘$175,000 – $199,999’ and ‘$200,000+.’ Prioritize privacy without sacrificing accuracy with Experian’s Geo-Indexed audiences Our Geo-Indexed audiences are available in most major data and demand-side platforms. Visit our partner page for more information. Don’t see our audiences on your platform of choice? We can help you build and activate an Experian audience on the platform of your choice. Connect with our audience team Latest posts
In this article…What is a walled garden?Integrated marketing is more important than everPerspectives on walled gardens from Cannes Lions 2023Walled gardens aren’t going away in the near futureThe fuure of walled gardens Digital marketers face an ongoing challenge in the form of "walled gardens," closed online ecosystems where it is difficult to access user data. As we get ready for 2024, it's more important than ever for marketers to evaluate the current challenges and opportunities surrounding walled gardens and to take stock of the impact of walled gardens in marketing as an industry. What is a walled garden? A walled garden is a closed online ecosystem controlled entirely by one tech company. Advertising on these ecosystems is fairly locked down, as major tech companies with walled gardens tend to tightly control access to the user data, content, and advertising that appears within the ecosystems. Some examples of walled garden ecosystems include Google, Facebook, Amazon, and Apple. These walled gardens have particular advantages, like access to massive user bases and precise targeting within the individual ecosystems. It can also be difficult to reach said audiences outside of the ecosystems, reducing the amount of control you have over your advertising strategies. Learn more about walled gardens. Learn the differences between walled gardens and hedged gardens. Integrated marketing is more important than ever Today, it's become more crucial to connect with consumers over multiple touchpoints, which can be done from tech like connected TV (CTV) to websites, mobile devices, and even shopping in a physical store. However, as integrated marketing gains utility, many platforms with walled garden ecosystems have increased, making a truly integrated and personalized marketing strategy more difficult in many situations. As a result, many marketers have realized the value of a more streamlined marketing approach, emphasizing the importance of fully integrated advertising strategies. Though there are surely marketing advantages to gain from walled garden ecosystems, especially in audience size, the challenges they pose will require you to innovate and find more creative ways to engage with your audience from platform to platform. Perspectives on walled gardens from Cannes Lions 2023 Offering a poignant view of industry trends and ideas, the Cannes Lions International Festival of Creativity of 2023 had much to say about the significance of walled gardens in the marketing world. Let's look at two key takeaways from this year's festival. Retail media In recent years, many retail companies have started selling ad space within their own walled garden shopping platforms, dubbed "retail media." Platforms like Amazon and Walmart have developed their own particular advertising ecosystems where they sell ads to marketers within the shopping environment itself. Navigating the sell-side of retail media’s walled gardens While retail media offers marketers unique opportunities, it's not without its challenges. For one, ad space in these environments is limited, so the competition can be difficult on the sell-side, leading to higher ad costs. Additionally, this shift in dynamic also forces marketers to change how they prioritize their marketing channels, looking closer at the results of their efforts rather than focusing on particular channels within the platforms themselves. Opportunities in the buy-side of retail media’s walled gardens Brands on the buy-side see various benefits from advertising within retail media channels and walled gardens. By browsing in an online shopping environment, the users in these ecosystems are likely high-intent shoppers, people who are further down the sales funnel and who are ready to make a purchase soon. Shoppers can also be precisely targeted within these environments, as marketers are given the ability to access very specific audience segments based on details like shopping behavior, preferences, and even purchase history. Omnichannel marketing To more effectively engage audiences even among an abundance of walled garden ecosystems, speakers at the 2023 Cannes Lions Festival discussed the importance of omnichannel marketing. By emphasizing strategies that reach the consumer through multiple touchpoints, marketers can deliver a unified brand experience across channels. This allows marketers to focus more on results than specific advertising channels, including walled garden platforms. Walled gardens aren’t going away in the near future Though various challenges are associated with walled gardens in advertising, they aren't going anywhere. So, what's the current state of these environments throughout the industry? Efforts are being made to break down walled gardens in tech In a handful of countries, regulatory actions have been put forward to address how dominant many major tech companies are in their respective markets. One major example of this is Meta and Google's entanglements in Canada. Currently, neither company can display news on their websites in the Canadian market. This decision was reached to give Canadian news agencies more control over their advertising revenue since, previously, the tech giants received more views and, therefore, gained the ad revenue. Though relatively small, this does indicate a certain shift in dynamic. Why companies are resisting Despite their challenges, walled gardens in 2023 persisted, mainly because they are particularly adept at generating revenue for the tech companies that control them. In 2022, 78 percent of global digital advertising revenue came from these closed ecosystems, and projections expect that figure to rise to 83 percent by 2027. From the viewpoint of a company that operates in a walled garden, the idea of releasing their control over their environment represents losing out on a stream of vast revenue, making letting go of a walled garden ecosystem an unattractive prospect. The future of walled gardens As time progresses, what can digital marketers like you expect from walled garden ecosystems in the near future? A cookieless future A huge element to consider is the transition to a cookieless future. Many major browsers have begun phasing out the use of third-party cookies. In the wake of this decision, many are looking for reasonable alternatives that allow for behavior tracking and more personalized advertising experiences. Solutions like Experian's identity resolution can provide a strong alternative option, allowing marketing strategies to adapt to the current landscape. An influx of mini gardens You should also anticipate the proliferation of various smaller, specialized walled garden ecosystems in the future. These so-called "mini gardens" specialize in more niche audiences and industries, and they can present their own challenges and opportunities. Alternative IDs As you search for new identification methods outside cookies, various alternatives have presented themselves, requiring further exploration and experimentation. Among these are privacy-compliant solutions like Unified ID 2.0, which allow you to serve more personalized ads without compromising the consumer's privacy. Navigating the evolving landscape of walled gardens in 2024 As we begin 2024, you will continue facing opportunities and challenges regarding walled gardens. The 2023 Cannes Lions International Festival of Creativity re-emphasized how important it is for marketers to stress omnichannel marketing within walled garden environments and become well acquainted with identity resolution solutions as we move into a cookie-less future. All of this requires you to become comfortable with walled gardens being here to stay and innovate to navigate an evolving and developing landscape. We’re here to help you navigate the evolving landscape of walled gardens in 2024. Contact us today. Get in touch Latest posts