At this year’s Shoptalk, one thing was crystal clear: Retailers are no longer just competing on price or product—they’re competing on experience. And in that race, customer expectations are not just the starting line—they’re the finish line, too.
Over three days of discussions, demos, and side conversations, Shoptalk 2025 delivered a fresh look at how brands and advertisers are adapting to an increasingly blended retail environment. The show spotlighted not just what’s new in retail media and AdTech—but how the industry is rethinking the entire shopper journey.
What we heard again and again on the ground was this: there is no one-size-fits-all playbook anymore. Every retailer is navigating their own unique mix of identity, data, tech, and consumer needs. The winners will be those who stay nimble while staying connected to what customers actually want.
Experience is everything
Across sessions and show floor chats, the core message was this: customers expect more—and retailers must rise to meet that moment. Whether it’s a personalized in-store interaction or a seamless connected TV (CTV) ad experience, people want value, inspiration, and storytelling wherever they shop. That means digital and physical channels must work together effortlessly.
Retailers aren’t just “digitizing” the in-store experience anymore—they’re rethinking how to make the entire shopping journey feel easy, consistent, and enjoyable. This shift isn’t just about touchpoints. It’s about changing the way retailers think about the customer experience.
Loyalty isn’t a program, it’s every interaction
Loyalty emerged as a major theme—one that goes well beyond points and perks. Speakers from Wayfair, DSW, and Lowe’s emphasized that every customer interaction, not just formal programs, should be viewed as an opportunity to build emotional loyalty. Sarah Crockett, CMO of DSW, shared that emotional tactics resonate more deeply than transactional rewards—echoing a broader shift toward customer-centric, experience-driven engagement.
“Loyalty today isn’t just about perks. It’s about trust, connection, and knowing your customer on a deeper level. Every interaction is a chance to build that relationship.”
Sam Zahedi, Sr. Enterprise Partnerships Manager
Retail media gets real
Retail media networks (RMNs) took center stage, but the tone is changing. With so many players flooding the space, retailers and advertisers alike are asking tougher questions: How do you stand out? How do you prove value? And perhaps most critically—how do you build trust?
Standardization came up in several sessions, but as Harvey Ma from Sam’s Club MAP pointed out, standardization alone won’t fix what’s been lost: foundational trust and transparency. Advertisers want more than impressions—they want insights, outcomes, and measurement they can count on.
“There’s no one playbook—nor should there be. Every retailer, every RMN, and every customer is different. Success comes from building strategies as unique as the audiences they serve.”
Anne Passon, Sr. Director, Sales, Retail
Many brands came to our team asking how Experian can help extend their audiences into new environments like social and CTV. Here’s how we do it:
- We work with our RMN partners to take their organized, clean, complete, and highly usable customer records and expand them to include other digital identifiers. By adding digital IDs such as hashed emails (HEMs), mobile ad IDs (MAIDs), CTV IDs, and Universal IDs like Unified I.D. 2.0 (UID2) or ID5, we ensure that the retailer’s entire customer base can be reached.
- On their own, RMNs only know the digital identity of a portion of their customer base. With Experian’s help, they can add digital IDs to their entire customer base.
- As a result, marketers can reach all of an RMN’s customers, including those whose identities were previously unknown. They can reach these customers both onsite and offsite, thanks to the array of addressable IDs we provide. This increase in addressability leads to higher revenue for the RMN.
Moving at the speed of people
One of the most thought-provoking moments came from Nikki Laughlin from McClatchy Media during a Brand Innovators session. She asked a simple but powerful question: How can we move at the speed of people if we’re always looking backward at data?
It’s a challenge we’re hearing more often—marketers want to be proactive, not just reactive. That requires faster insights, cleaner connections between signals, and a shift from static audiences to living, evolving ones.
Experian’s identity and data solutions aren’t just about better targeting—they’re about helping brands activate smarter, faster, and with more confidence across the full media ecosystem.
A marketplace of possibilities
The best part of Shoptalk? The spontaneous moments. The side conversations where ideas turned into opportunities. We had several discussions that signaled new partnerships on the horizon—some with current clients, others brand new. What united them was a desire to co-create: to build something more tailored, more agile, more customer-first.
Of course, there were also shared challenges. Retailers are navigating how to stay customer-centric while grappling with complex, sometimes controversial tech—from AI to influencers to evolving data privacy norms.
But if there was one consistent thread, it was this: retailers are hungry for clarity and collaboration.
Forget the playbook, follow the customer
Shoptalk 2025 reminded us that while tech and trends come and go, the most successful retail strategies still start with one thing: knowing your customer. That’s what fuels smarter activation, stronger measurement, and more meaningful experiences—whether online, in-store, or across emerging media channels.
If you’re rethinking your retail strategy or want to explore how Experian can support your goals across identity, retail media, or CTV, let’s talk.
Let’s connect and explore what’s possible
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NEW YORK, Oct. 24, 2019 /PRNewswire/ – Tapad, part of Experian and a global leader in digital identity resolution, today announced a new partnership with Retargetly, a leading independent full stack data company. The partnership combines Tapad's cross-device identity resolution technology with Retargetly's robust data toolset, allowing brands and agencies using Retargetly's platform to seamlessly access an expanded audience across devices, without compromising precision. In addition to reach expansion, Tapad's global, privacy-safe digital cross-device solution, The Tapad Graph, enables Retargetly's brand and agency clients a more holistic digital customer journey analysis, and efficient campaign capabilities like frequency capping and online attribution. At the same time, Tapad will be able to extend its presence into the LATAM region, tapping into Retargetly's existing regional footprint. "Combining The Tapad Graph's technology with Retargetly's platform will enable customers to make holistic, data-driven decisions that increase the ROI of their campaigns," said Chris Feo, SVP of Global Data Licensing and Strategic Partnerships at Tapad. "We can now offer advertisers the value of both technologies to optimize their marketing initiatives across the globe by creating seamless experiences across multiple devices and channels." Understanding a consumer's cross-device journey is a marketing necessity. A recent study showed that 75% of consumers expect a consistent experience from brands1. With the number of devices per individual rapidly increasing, digital identity resolution becomes essential to create that streamlined experience consumers crave. "Similarly to Tapad, our goal is to offer marketers a suite of products that can increase the ROI of their campaigns," said Juan Amuchastegui, Head of Product at Retargetly. "In order to achieve this, marketers need digital cross-device identity resolution to gain attribution, acquisition and reach expansion capabilities. We chose Tapad as our partner because The Tapad Graph has differentiated global scale, and privacy-safe measures, which we knew would benefit our clients' campaigns." Santi Darmandrail, Managing Director at Retargetly added, "Across the Americas our clients choose to work with us because of our scale, our precision, and our unique approach to what data can do to transform business outcomes. In that scenario, partnering with Tapad and integrating The Tapad Graph onto our platform was really a no-brainer and we are beyond excited to be making that available for our more than 700 clients across the region." To learn more about Tapad and our digital identity resolution products, visit our identity solutions page. About Tapad Tapad, Inc. is a global leader in digital identity resolution. The Tapad Graph, and its related solutions, provide a transparent, privacy-safe approach connecting brands to consumers through their devices globally. Tapad is recognized across the industry for its product innovation, workplace culture and talent, and has earned numerous awards including One World Identity's 2019 Top 100 Influencers in Identity Award. Headquartered in New York, Tapad also has offices in Chicago, Denver, London, Oslo, Singapore and Tokyo. About Retargetly: Retargetly is the leading independent data solution from Latam. Their proprietary platform processes over 25 billion data events a month and transforms them into actionable analytics that drive business results across the board. The recently launched Retargetly Audience Platform (RAM) is the number one data exchange in Latin America, with over 1000 active buyers and millions of dollars traded every year. Regargetly provides services across Latam and has offices in Buenos Aires, Mexico City, São Paulo and New York. For more information, visit www.retargetly.com. Contact us today
NEW YORK, Oct. 16, 2019 /PRNewswire/ – Tapad, part of Experian and a global leader in digital identity resolution, and The Trade Desk, a global advertising technology leader, partnered to integrate The Trade Desk's unified ID solution in April 2019. The Trade Desk's unified ID solution's objective is to serve as a standardized cookie ID to help marketers reach more of their audience on the open internet. After an initial six month period, Tapad reports significant adoption rates and enhanced customer results since their joint integration in April. As a result of the partnership, client brands, agencies, DMPs/ DSPs, Data Providers, Mobile Networks and Measurement/Analytics Providers, saw increased match rates up to 38% and more global coverage without compromising precision. With this combined offering, Tapad's global, privacy-safe digital cross-device solution, The Tapad Graph, connects brands with consumers over 4 billion devices globally. "There is a need for digital identity solutions outside the walled gardens that can accommodate the need for both precision and scale," said Chris Feo, SVP of Strategy and Global Partnerships at Tapad. "Through our partnership with The Trade Desk, we are empowering companies to have a comparable digital identity resolution across the open web as compared to the walled garden environments." Over 25 companies who license The Tapad Graph, such as Annalect, Semasio, Retargetly, and ThinkCX, have also included The Trade Desk's unified ID solution as a key identifier in their graph output. "The vast improvement in scale that Tapad has seen illustrates the value digital identity resolution products can bring for brands," said Nate Gawel, General Manager of Data Partnerships at The Trade Desk. "We're looking forward to continuing work with Tapad to prove that the open internet can deliver the very same benefits many reserve for large platforms." Adoption of the unified ID solution allows all parties across the supply chain (SSPs, DSPs, DMPs and data providers) to utilize The Trade Desk's cookie footprint to increase their own cookie coverage across the global independent internet. For more information, please visit The Trade Desk's unified ID solution site, or https://www.experian.com/marketing/consumer-sync to learn more about Tapad's digital identity resolution products. About Tapad:Tapad, Inc. is a global leader in digital identity resolution. The Tapad Graph, and its related solutions, provide a transparent, privacy-safe approach connecting brands to consumers through their devices globally. Our one-of-a-kind Graph Select offering enables marketers the flexibility and freedom of choice to correlate devices to varied objectives, driving campaign effectiveness and business results. Tapad is recognized across the industry for its product innovation, workplace culture and talent, and has earned numerous awards including One World Identity's 2019 Top 100 Influencers in Identity Award. Headquartered in New York, Tapad also has offices in Chicago, London, Oslo, Singapore and Tokyo. About The Trade Desk:The Trade Desk™ is a technology company that empowers buyers of advertising. Through its self-service, cloud-based platform, ad buyers can create, manage, and optimize digital advertising campaigns across ad formats and devices. Integrations with major data, inventory, and publisher partners ensure maximum reach and decisioning capabilities, and enterprise APIs enable custom development on top of the platform. Headquartered in Ventura, CA, The Trade Desk has offices across North America, Europe, and Asia Pacific. To learn more, visit thetradedesk.com or follow us on Facebook, Twitter, LinkedIn and YouTube. Contact us today