At this year’s Shoptalk, one thing was crystal clear: Retailers are no longer just competing on price or product—they’re competing on experience. And in that race, customer expectations are not just the starting line—they’re the finish line, too.
Over three days of discussions, demos, and side conversations, Shoptalk 2025 delivered a fresh look at how brands and advertisers are adapting to an increasingly blended retail environment. The show spotlighted not just what’s new in retail media and AdTech—but how the industry is rethinking the entire shopper journey.
What we heard again and again on the ground was this: there is no one-size-fits-all playbook anymore. Every retailer is navigating their own unique mix of identity, data, tech, and consumer needs. The winners will be those who stay nimble while staying connected to what customers actually want.
Experience is everything
Across sessions and show floor chats, the core message was this: customers expect more—and retailers must rise to meet that moment. Whether it’s a personalized in-store interaction or a seamless connected TV (CTV) ad experience, people want value, inspiration, and storytelling wherever they shop. That means digital and physical channels must work together effortlessly.
Retailers aren’t just “digitizing” the in-store experience anymore—they’re rethinking how to make the entire shopping journey feel easy, consistent, and enjoyable. This shift isn’t just about touchpoints. It’s about changing the way retailers think about the customer experience.
Loyalty isn’t a program, it’s every interaction
Loyalty emerged as a major theme—one that goes well beyond points and perks. Speakers from Wayfair, DSW, and Lowe’s emphasized that every customer interaction, not just formal programs, should be viewed as an opportunity to build emotional loyalty. Sarah Crockett, CMO of DSW, shared that emotional tactics resonate more deeply than transactional rewards—echoing a broader shift toward customer-centric, experience-driven engagement.
“Loyalty today isn’t just about perks. It’s about trust, connection, and knowing your customer on a deeper level. Every interaction is a chance to build that relationship.”
Sam Zahedi, Sr. Enterprise Partnerships Manager
Retail media gets real
Retail media networks (RMNs) took center stage, but the tone is changing. With so many players flooding the space, retailers and advertisers alike are asking tougher questions: How do you stand out? How do you prove value? And perhaps most critically—how do you build trust?
Standardization came up in several sessions, but as Harvey Ma from Sam’s Club MAP pointed out, standardization alone won’t fix what’s been lost: foundational trust and transparency. Advertisers want more than impressions—they want insights, outcomes, and measurement they can count on.
“There’s no one playbook—nor should there be. Every retailer, every RMN, and every customer is different. Success comes from building strategies as unique as the audiences they serve.”
Anne Passon, Sr. Director, Sales, Retail
Many brands came to our team asking how Experian can help extend their audiences into new environments like social and CTV. Here’s how we do it:
- We work with our RMN partners to take their organized, clean, complete, and highly usable customer records and expand them to include other digital identifiers. By adding digital IDs such as hashed emails (HEMs), mobile ad IDs (MAIDs), CTV IDs, and Universal IDs like Unified I.D. 2.0 (UID2) or ID5, we ensure that the retailer’s entire customer base can be reached.
- On their own, RMNs only know the digital identity of a portion of their customer base. With Experian’s help, they can add digital IDs to their entire customer base.
- As a result, marketers can reach all of an RMN’s customers, including those whose identities were previously unknown. They can reach these customers both onsite and offsite, thanks to the array of addressable IDs we provide. This increase in addressability leads to higher revenue for the RMN.
Moving at the speed of people
One of the most thought-provoking moments came from Nikki Laughlin from McClatchy Media during a Brand Innovators session. She asked a simple but powerful question: How can we move at the speed of people if we’re always looking backward at data?
It’s a challenge we’re hearing more often—marketers want to be proactive, not just reactive. That requires faster insights, cleaner connections between signals, and a shift from static audiences to living, evolving ones.
Experian’s identity and data solutions aren’t just about better targeting—they’re about helping brands activate smarter, faster, and with more confidence across the full media ecosystem.
A marketplace of possibilities
The best part of Shoptalk? The spontaneous moments. The side conversations where ideas turned into opportunities. We had several discussions that signaled new partnerships on the horizon—some with current clients, others brand new. What united them was a desire to co-create: to build something more tailored, more agile, more customer-first.
Of course, there were also shared challenges. Retailers are navigating how to stay customer-centric while grappling with complex, sometimes controversial tech—from AI to influencers to evolving data privacy norms.
But if there was one consistent thread, it was this: retailers are hungry for clarity and collaboration.
Forget the playbook, follow the customer
Shoptalk 2025 reminded us that while tech and trends come and go, the most successful retail strategies still start with one thing: knowing your customer. That’s what fuels smarter activation, stronger measurement, and more meaningful experiences—whether online, in-store, or across emerging media channels.
If you’re rethinking your retail strategy or want to explore how Experian can support your goals across identity, retail media, or CTV, let’s talk.
Let’s connect and explore what’s possible
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Ditch the cookie, not the data with the next evolution of contextual targeting Today, we're excited to announce Contextually-Indexed Audiences, a game-changer in contextual targeting. Experian’s new solution offers advertisers a powerful, privacy-safe solution that combines the precision of deterministic audience targeting with the flexibility of contextual targeting. Powered by real-time analysis from two million websites, access to 1,400 trusted audience segments, and easy activation through the top demand-side platform’s contextual marketplace or Audigent private marketplaces (PMPs), this solution offers advertisers a scalable way to reach their target consumers. With this solution, advertisers can reach consumers on websites that over-index for visitors with the demographics, behaviors, or interests, they are looking to target. For example, an automotive brand can select Experian’s “Contextually-indexed in-market for a luxury electric car” audience segment and reach consumers when they are browsing websites that often attract that exact segment. Best of all, this is done in a privacy-safe way since it’s not reliant on cookies, mobile ad IDs (MAIDs) or other user identifiers. How Contextually-Indexed Audiences work Contextually-Indexed Audiences harness advanced machine learning technology to move beyond traditional keyword-based strategies. The solution works in three steps: First, it analyzes traffic from over two million websites and mobile apps to identify the types of frequent visitors to those platforms. Next, using Experian’s Digital Graph, it resolves the identities of those visitors and maps them to more than 1,400 of Experian’s Syndicated Audiences, determining which audiences are most overrepresented on each site. Finally, the relevant audiences are assigned to those sites, allowing advertisers to deliver ads to people in those audiences while they are actively browsing the websites — without relying on user identifiers. Customer success story A leading auto manufacturer was among the first clients to activate this new solution while we were in beta. The goal was to identify new contextual targeting solutions that focus on privacy while maintaining scale and performance. The client identified two key target audiences: first-time vehicle buyers and experienced buyers. The initial campaigns using this new solution were highly successful. Even as the campaign scaled to twice the original volume, it continued to deliver three times the targeted click-through rate (CTR) goal. “Partnering with industry leaders like Experian, we're pushing the boundaries of contextual targeting with innovative data strategies that offer buyers greater flexibility and improved performance. These advanced contextual solutions are exciting as they not only drive results but also have the same privacy safeguards as traditional contextual targeting.”Matt Griffith, CTO & Co-Founder, Audigent Benefits of Contextually-Indexed Audiences Accurate consumer reach: Real-time integrations with over two million websites and apps coupled with machine-learning indexing technology ensure audience segments are constantly refreshed, which means advertisers reach consumers based on their latest habits. Privacy-safe audience targeting: These audiences are not reliant on cookies or any other user identifiers for targeting. Audience customization: Create the right audience segment for your campaign by using a combination of over 1,400 audiences across 12 data categories like demographics, politics, health, travel, finance, and TV. Flexible activation: Activate these audiences instantly in the top demand-side platform’s contextual marketplace or utilize our partnership with Audigent to create a custom private marketplace (PMP), where they can be activated across any media buying platform. When using a PMP, advertisers benefit from additional performance optimization capabilities. Experian’s Contextually-Indexed Audiences offer advertisers a powerful solution that combines the precision of audience targeting with the flexibility of contextual targeting. With real-time analysis of over two million sites and access to 1,400 trusted audience segments, advertisers can reach consumers based on their exact behaviors and interests. This is done in a privacy-safe, yet scalable way since it’s not reliant on cookies or other user identifiers. Whether activating instantly through the top demand-side platform or customizing through Audigent PMPs, this is the future of audience targeting. Ditch the cookie, not the data, and elevate your strategy today. Contact us Latest posts
Experian is excited to announce that Experian Audiences are now accessible on FreeWheel, a global technology platform for the TV advertising industry. This includes FreeWheel’s leading sell-and-buy-side programmatic advertising platforms, which provide premium inventory for digital and TV campaigns. With Experian Audiences available within FreeWheel, advertisers can access the data they need to create and activate high-impact, targeted, and personalized campaigns across linear, digital, and advanced TV. Unlock unmatched audience precision With this integration, FreeWheel customers gain access to Experian's syndicated audiences powered by Experian Marketing Data. Experian offers 2,400 ready-to-use audiences across 15 data verticals, including demographic, lifestyle and interests, retail purchases, and auto. Backed by a deep understanding of people in the offline and digital worlds, Experian's data is ranked #1 in accuracy by Truthset, giving advertisers confidence that they are reaching the right people. “With the expansion of our collaboration with FreeWheel, we're enabling digital and television advertisers to access Experian Audiences with unprecedented ease. This integration equips brands with ready-to-use audiences, allowing them to build highly personalized campaigns that precisely reach the right consumers. This helps drive measurable impact and improves the effectiveness of brands' advertising strategies.”ali mack, vp of adtech, experian Publishers using Audience Manager, FreeWheel’s audience-enabled solution, can unify audiences across devices and ad types, including linear, through the FreeWheel Identity Network. Advertisers using Beeswax, FreeWheel’s demand-side platform (DSP), can target these audiences across multiple devices and platforms to ensure their campaigns resonate and deliver better results. Whether advertisers are targeting holiday shoppers or in-market car shoppers, Experian's data ensures campaigns are timely, relevant, and effective. Boost your campaigns with targeted audience solutions When it comes to capturing the interest of car buyers or connecting with valuable holiday shoppers, our collaboration provides audience targeting to ensure a marketer's message hits home when it counts. Capture TV viewers at the right moment. Developed in partnership with the Advertising Research Foundation (ARF), Experian's TV viewership audiences allow advertisers to reach households based on actual viewing habits, from how a household consumes TV to the brand of TV they own. Drive auto sales with in-market targeting. Reach in-market and near-market car buyers to support vehicle launches and end-of-year promotions, ensuring advertisers’ messages hit consumers actively looking for a vehicle. Maximize retail success during the holiday. The holiday shopping season presents an ideal opportunity to capture attention, drive sales, and build lasting customer relationships. Experian can help you capitalize on the holiday season with precisely targeted audiences, including shopping styles, discount-seekers, gift-givers, and holiday travelers. Transform your campaigns with Experian Audiences With Experian Audiences available in FreeWheel’s platforms, advertisers can access the data they need to create high-impact campaigns across TV and digital platforms. Whether your goal is to drive sales during the holiday season or reach in-market car shoppers, Experian's trusted data ensures you'll reach the right audience at the right time with the right message. For a full list of Experian’s syndicated audiences and activation destinations, download our syndicated audiences guide. Download now Contact us Latest posts
As Oracle exits the advertising space, we understand that this may present a challenge. Experian is here to support you with a seamless transition in your audience targeting. As one of Oracle’s primary data providers that powered their audiences, we’ve mapped Oracle audiences to Experian audiences, helping you to switch your audience targeting with no impact on your campaign’s performance. In this blog post, we highlight four audience categories that we know marketers are actively seeking to replace and target: auto, restaurants, lifestyle and interests, and demographics. Experian’s approach to best-in-class audience targeting Experian’s 2,400+ syndicated audiences are available directly on over 30 leading television, social, programmatic advertising platforms, and directly within Audigent for activation within private marketplaces (PMPs). Reach consumers based on who they are, where they live, and their household makeup. Experian ranked #1 in accuracy by Truthset for key demographic attributes. Access to unique audiences through Experian’s Partner Audiences available on Experian’s data marketplace, within Audigent for activation in PMPs and directly on platforms like DirectTV, Dish, Magnite, OpenAP, and The Trade Desk. Experian’s audience solutions are rooted in offline, deterministic data — like name, address, phone number, and email — that rarely changes. Our deep understanding of people in the offline and digital worlds provides marketers a persistent linkage of known offline data and digital identifiers, which means you get accurate and consistent audience targeting across all channels. Auto, Cars, and Trucks As the premier auto partner contributing to Oracle auto segments, Experian can help you reach and target consumers based on their known and predictive auto shopping behaviors. Experian’s auto audiences are built utilizing insight from our North American Vehicle Database℠ and other data attributes from Experian Marketing Data to provide highly accurate audiences for digital and TV advertising. Unlike some of our competitors who are also positioning themselves as a replacement audience provider, Experian owns all our Vehicle, Consumer, and summarized Credit data under one umbrella and refreshes our audiences every 30 days. This ensures tighter audience composition, superior data hygiene, and best in-class data fidelity, which means you get to target the most accurate audiences. With over 750 syndicated audiences segmented by make, model, price, vehicle age, fuel type, and more, our data is accessible through Experian’s distribution power across all platforms — digital, TV, programmatic, and social — allowing activation wherever our partners need it. Here are the 10 most popular Experian audiences that align with Oracle’s auto audiences: Audience by OracleExperian audienceAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and CrossoversAutos, Cars and Trucks > In Market-Body Styles > SUV and CUVAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > Trucks > Mid-Size Pickup TrucksAutos, Cars and Trucks > In Market-Body Styles > Mid-Size TruckAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > Trucks > Full-Size Pickup TrucksAutos, Cars and Trucks > In Market-Body Styles > Full-Size TrucksAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and Crossovers > SUVs > Small to Mid-Size SUVAutos, Cars and Trucks > In Market-Body Styles > Small Mid-Size SUVAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and Crossovers > SUVsAutos, Cars and Trucks > In Market-Body Styles > SUVAudiences by Oracle > Financial Services > Insurance > In-Market > Auto InsuranceLifestyle and Interests (Affinity) > In-Market > Auto InsuranceAudiences by Oracle > Auto, Cars and Trucks > Merchant Category Audiences > Auto Insurance High SpendersRetail Shoppers: Purchase Based > Automotive (Cars & Trucks) > Auto Insurance: High SpendersOracle BlueKai > In-Market > Auto, Cars and Trucks > Condition > Used Cars > More than 5 years oldAutos, Cars and Trucks > In Market-New/Used > Used car 6+ yearsAudiences by Oracle > Auto, Cars and Trucks > In-Market > Condition > Used > Less than 5 years oldAutos, Cars and Trucks > In Market-New/Used > Used car 0-5 yearsOracle BlueKai > In-Market > Auto, Cars and Trucks > Classes > Cars > Compact and Sub-Compact CarsAutos, Cars and Trucks > In Market-Body Styles > Compact or Subcompact Cars Lifestyle and Interests Experian’s Lifestyle and Interests data helps you reach and target consumers based on their predicted lifestyle and behavioral characteristics with data sourced from consumer surveys, research panels, and online behaviors, enabling more personalized and impactful marketing strategies. Here are five of the most popular Experian audiences that align with Oracle's lifestyle and interest audiences: Audience by OracleExperian audienceAudiences by Oracle > Hobbies and Interests (Affinity) > Pets > DogsLifestyle and Interests (Affinity) > Pets > Dog OwnersAudiences by Oracle > Hobbies and Interests (Affinity) > Pets > CatsLifestyle and Interests (Affinity) > Pets > Cat OwnersAudiences by Oracle > Hobbies and Interests (Affinity) > Health and Fitness > ExerciseLifestyle and Interests (Affinity) > Health & Fitness > Fitness EnthusiastOracle DLX (Datalogix) > DLX Finance > InvestorsLifestyle and Interests (Affinity) > Investors > Active InvestorAudiences by Oracle > Lifestyles > Merchant Category Audiences > Sports LoversLifestyle and Interests (Affinity) > Sports and Recreation > Sports Enthusiast Demographics Experian’s demographic data allows marketers to tap into the accurate data from Experian Marketing Data to refine audiences to meet a brand’s target persona. Our demographic audiences deliver insight into age, gender, income, and household attributes such as home ownership, presence of children in the household, and length of residence. Based on customer feedback, we have expanded our range of age-based audience segments. These new segments cover various adult age groups and gender distinctions (e.g., Adult Females 18-39, Adult Males 35-54). Here are seven of the most popular Experian audiences that align with Oracle's demographic audiences: Audience by Oracle Experian audienceAudiences by Oracle > Demographics > Validated Demographics > Household Income > HHI: $100,000+Demographics > Household Income (HHI) > $100,000+Audiences by Oracle > Real Estate and Home Property Services > Real Estate Attributes > Ownership > Home OwnersDemographics > Homeowners/Renters > HomeownerAudiences by Oracle > Demographics > Age Groups > Adults 25-54Demographics > Ages > 25-54Audiences by Oracle > Demographics > Gender > FemalesDemographics > Gender > FemaleAudiences by Oracle > Demographics > Validated Demographics > Age Groups > Adults 25-54 > Females 25-54Demographics > Ages > Female 25-54Audiences by Oracle > Demographics > Age Broad > Ages 40-49Demographics > Ages > 40-49Audiences by Oracle > Demographics > Validated Demographics > Age Broad > Ages 65+Demographics > Ages > 65+ Quick Service Restaurants (QSR) Here are six of the most popular Experian audiences that align with Oracle's QSR audiences: Audience by OracleExperian audienceAudiences by Oracle > Restaurants > Merchant Category Audiences > In Store QSR Fast Food Frequent SpendersRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Fast Food/QSR QSR Frequent SpendersAudiences by Oracle > Restaurants > Merchant Category Audiences > QSR Chicken Frequent SpendersRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Fast Food/QSR Chicken Frequent SpendersAudiences by Oracle > Restaurants > Merchant Category Audiences > QSR Burgers Frequent SpendersRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Fast Food/QSR Burger Frequent SpendersAudiences by Oracle > Restaurants > Cuisine Type > SandwichesRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Fast Food/QSR Subs and Sandwich Frequent SpendersAudiences by Oracle > Restaurants > Dining Type > Casual DiningRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Casual Dining Frequent SpendersAudiences by Oracle > Restaurants > Dining Type > Coffee Shops and CafesRetail Shoppers: Purchase Based > Food and Drink > Restaurants: Coffee Frequent Spenders Switch from Oracle to Experian audiences with ease Experian is here to make it easy for advertisers and agencies to find the right audience solutions after Oracle’s exit. By partnering with us, you work with a single data provider that offers access to a diverse range of audiences across multiple categories, including political and holiday shopping. Our audiences are available for activation on the leading demand, supply, social, and TV platforms. Reach out to your account representative or our audience team for information about our comprehensive audience mapping and finding the right audiences for your campaigns. Connect with our audience team Download our audience lookbook to discover more about Experian’s audiences. Contact us Latest posts