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The questions that keep retail marketers up at night have evolved significantly over the last decade. It wasn’t long ago that marketers would spend their time debating which highway to place their billboard on, whether or not their next TV commercial should be comical or heart-tugging, or even what the optimal time of day was to blast an email campaign to their entire customer list. In 2024, retail marketing has new challenges on the radar.
The rise of omnichannel retailing
The modern, digital-savvy customer expects a flawless and interconnected shopping experience across touchpoints — one of the many reasons omnichannel marketing is on the rise. Research shows that over half of B2C consumers engage with between three and five channels whenever they make a purchase. For businesses, omnichannel engagement is a lucrative opportunity; McKinsey reports that customers who engage across channels shop nearly twice as much as those using a single channel and usually spend more money.
However, the rise in omnichannel engagement also presents several retail marketing challenges, such as the complexity of managing vast amounts of data and piecing together an accurate picture of consumer behavior.
Data and identity-related retail marketing challenges
Today’s data-driven environment has turned the retail marketing landscape on its head, and businesses have a whole new set of struggles that revolve around identity and data. We identified the top five retail marketing challenges and how to solve them.
1. Knowing what data to capture
In the omnichannel era, online and offline data is abundant. When a customer shops at a physical store, they create data points like:
- What items they purchased
- What time they visited
- How long they were there
When the same customer shops online, they create a whole new set of data points, such as:
- What device they used
- Which items they browsed but didn’t purchase
- How long they spent on specific pages
The vast available data can overwhelm retailers and make it a challenge to determine which data points to prioritize. Start by identifying the challenge you’re addressing. By defining your problem, you can better decide which data is most relevant. For instance, if you’re optimizing the timing of incentives, analyze when customers shop most frequently and customize offers based on individual behavior patterns.
How Experian’s Activity Feed can help
Experian Activity Feed connects online and offline data to promote precise targeting and measurement across mobile, web, connected TV (CTV), and more. We provide addressable insights that work across all channels by integrating real-time device IDs, cookies, and IP addresses. Our case study with Cuebiq, found here, discusses how we used Activity Feed to deliver in-store lift analyses to Cuebiq’s clients.
Because our impressive breadth of addressable data works across channels, we’re perfectly positioned to be your comprehensive identity solution, as we’re capable of addressing the entire U.S. population. With access to over 250 behavioral and demographic attributes per individual, our data fills in audience gaps to help you create a complete customer profile.
2. Understanding customer behavior
The complexity of modern consumer behavior is growing, and one of the biggest retail marketing challenges is merging all this information into a single unified customer view. With consumers moving seamlessly between devices like tablets, mobile phones, and laptops, retailers face the grueling task of keeping up with their fragmented journey.
For instance, a customer may spot a pair of shoes in-store, add them to their cart via mobile due to long cashier lines, and finish the purchase later from their laptop. However, if they cannot be recognized across these touchpoints, they may abandon the purchase out of frustration. Retailers need solutions that link offline customer relationship management (CRM) and purchase data with a customer’s online activity, regardless of channel or device.
This is where Experian identity resolution and Graph come into play.
How Experian’s Graph and identity resolution can help
Experian’s identity solutions help brands resolve disparate data by merging fragmented identifiers into a singular customer profile for a 360-degree view. We ensure each touchpoint is connected, whether the interaction happens online or offline, across mobile apps, or in-store. This enables retailers to recognize the same customer across various devices and enhances the customer experience by keeping items in their cart and personalizing their journey across platforms.
With Experian’s identity graph, brands can further enrich these customer profiles with digital identifiers that span hashed emails (HEMs), cookies, mobile device IDs (MAIDs), IP addresses, universal IDs, and CTV IDs to create a more accurate, actionable view of consumer behavior. We rebuild the graph weekly, which ensures persistent and refreshed connections between households, individuals, and their devices. This ongoing linkage allows for precise targeting and measurement over time and aligns with privacy standards and compliance obligations.
By organizing identity into households and device IDs and enriching them with marketing data, brands can gain deeper customer insights, addressability across devices, and the ability to measure the impact of their retail marketing strategies.
3. Building trust between consumers and your brand
Trust is the foundation of online relationships, and consumers who trust your brand are likelier to share their data. To establish this trust, retailers must collect customer data transparently and respectfully.
According to Experian data, 80% of consumers believe more transparency around the use of their information fosters greater trust in a business. Additionally, the same data revealed that 56% of companies plan to invest more in transparency initiatives, such as consumer education, clearer terms of communication, and consumer control over personal data.
Experian’s commitment to data accuracy and transparency further strengthens this trust. Our data is ranked #1 in accuracy by Truthset, which means you can power smarter insights, targeting, and measurement using the highest-rated, most reliable data to build customer profiles.
4. Establishing customer loyalty with retail marketing
Today’s consumer has many opportunities and choices available at their fingertips, which makes it harder for retailers to build and maintain customer loyalty. Signal loss and the rise of omnichannel media consumption have made it even more of a challenge to keep loyal customers.
By using data and insights to interact with people more meaningfully, you can overcome these difficulties to provide a more personalized, relevant experience and establish loyalty. Experian’s new Digital Graph and Marketing Attributes solution makes it easier to do just that.
Experian’s Digital Graph and Marketing Attributes solution
Using our Digital Graph and Marketing Attributes, you can gain comprehensive insights into consumer behavior by combining offline and digital data through our Living Unit ID (LUID). Our Digital Graph provides robust digital identifiers like MAIDs, CTV IDs, HEMs, and universal IDs, while our Marketing Attributes offer detailed consumer insights spanning age, gender, purchase behaviors, and content consumption habits. With this data, you can create relevant messaging and informed audience segmentation to enhance your personalization and targeting efforts across all digital channels.
Using our solution can help you deliver what customers need when they need it — like winter gear before a ski trip or swimwear before a beach vacation. These personalized experiences drive additional revenue and build lasting relationships that keep customers coming back, establishing a strong foundation of loyalty in an increasingly competitive market.
5. Finding your technology solution
Retailers need to integrate technology to make their data actionable and use it to streamline the customer experience. They need to integrate data storage platforms with fulfillment and reporting solutions, such as email service providers, display networks, and marketing intelligence tools. Whether retailers are exploring the industry or gearing up to make a substantial investment in the right technology partner, it’s vital to ensure you evaluate potential partners equally and consistently.
Experian works with major platforms, marketers, and agencies, meaning we have existing partnerships across the ecosystem for you to connect with that can bring your consumer data to life and meet your needs. Our offline and digital graphs are baked into partner integrations so customers can achieve higher match rates that improve addressability.
Strategies to help you overcome retail marketing challenges
When it comes to modern retail marketing, you’ll need to take a strategic approach to handle emerging challenges. Here are five retail trends of 2024 to consider integrating into your retail marketing strategy:
- Use predictive analytics: Data can be overwhelming, but you can analyze historical purchase patterns to capture and prioritize the most relevant data for your retail marketing efforts.
- Optimize omnichannel campaigns: Cross-channel data integration can help you ensure consistent messaging, provide a seamless experience, capture a unified view of customer interactions, and improve engagement.
- Personalize experiences with AI: Utilize AI data capture across touchpoints to create personalized recommendations and tailored experiences that resonate with individual customer preferences and behaviors.
- Adopt dynamic pricing: Use real-time data to adjust prices based on customer behavior and market conditions so your pricing strategies align with current demand and maximize revenue.
- Invest in customer experience tech: Virtual fitting rooms, augmented reality, and other advanced technologies allow customers to engage with your brand across platforms, which can improve their shopping experience.
Utilize Experian’s retail media network (RMN) solution
Experian’s solution for RMNs is another tool for overcoming retail marketing challenges. We empower RMNs to better understand their customers with unified views of online and offline behavior across channels and extend their reach across environments.
Using our top-ranked identity and audience services, we can help RMNs access expanded customer insights, enhance cross-channel audience targeting, and improve real-time measurement and attribution to enable precise, streamlined, personalized omnichannel campaigns. Our solution’s integration with major platforms improves data match rates and addressability so retailers can overcome data fragmentation and optimize their retail marketing strategies.
Experian can help advance your retail marketing strategies
Experian can help retailers effectively use data and insights to interact with customers and prospects meaningfully. Our data and identity solutions help you deliver relevant, impactful messaging to ensure the customer who puts shoes in the cart at the store is the same customer who wants to finalize their transaction later that evening online.
As the holiday season approaches, it’s time to refine your retail marketing strategies and connect authentically with shoppers. With over a billion consumers preparing to shop, Experian offers 19 new syndicated audiences available for activation across major ad platforms, including TV and programmatic, to help you reach the most relevant prospects. Whether you’re targeting discount seekers, last-minute gift-buyers, or frequent travelers, our audiences align with diverse shopping styles and preferences. Choosing the right audience segments aligns your holiday marketing efforts with consumer expectations and maximizes impact.
With our tools, you can seamlessly connect with the same customer across various channels, whether they’re shopping in-store or online. Embrace the holiday season confidently, and let Experian help your retail marketing strategy shine.
Get started with us today
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Swiss Sense’s mission is to provide exceptional sleep comfort for all. The European retailer analyzed their customer data in one market to better understand their ideal customer profile and scale these learnings to other markets. To achieve this, Swiss Sense used Experian’s Mosaic® data, a profiling tool that segments households into categories based on their lifestyle, interests, and demographics. Using Mosaic data, Swiss Sense identified key customer personas and tailored their communications to match. Partnering with Experian, they created personalized product recommendations and delivered targeted messaging through direct mail, out-of-home (OOH) advertising, and leafleting campaigns. What is Mosiac? Experian’s Mosaic data helps businesses understand their customers better by grouping households into segments based on their lifestyles, interests, and financial situations. It gives marketers a clear picture of who their customers are, so they can create more targeted campaigns. Challenge: Utilize data-driven insights to drive market-specific growth strategies Swiss Sense wanted to expand its presence across all of its markets. To achieve this, they analyzed customer data in the Netherlands to identify their ideal customer profiles and replicate their success in other regions. Their objectives included: Develop regional strategies Integrate data-driven insights into their local and international marketing strategy The solution to achieve data-driven marketing Swiss Sense saw that Experian could provide a data-driven view of customers in other countries using both Global and local Mosaic profiles. They chose Experian as their partner to ensure a persona-based segmentation across multiple countries. This partnership allowed Swiss Sense to: Gain consistent customer insights across all operational markets. Equip marketing and operational teams with precise data for targeting and personalization. Drive adoption of the segmentation strategy by giving end users access to a bespoke dashboard with the data. Results: Driving targeted marketing and personalized experiences with Mosiac By partnering with Experian, Swiss Sense was able to seamlessly implement a solution tailored to their unique needs. Swiss Sense gained an overview of its customer base while using the more granular Mosaic data in each country to gain the optimal understanding of each region’s customers. These insights helped Swiss Sense’s marketing team, allowing them to craft targeted customer content, suggest relevant imagery, and adopt the right tone of voice. Identifying key Mosaic growth segments further enabled Swiss Sense to focus marketing efforts on regions and cities over-indexing for their ideal customer types. This led to the execution of highly targeted offline campaigns, including: Direct mail flyers delivered to target audiences’ homes OOH advertising in cities where key segments over-index Distributing leaflets in public places such as target town centers Download our case study for the full details of Swiss Sense’s journey to international growth. Download the full case study now Contact us About Swiss Sense Founded by the Diks family in 2006, Swiss Sense is a Dutch family-owned retailer specializing in high-quality beds, mattresses, and bedroom accessories. With over 2,000 employees and stores across multiple European countries, Swiss Sense is dedicated to providing exceptional sleep comfort for all. To learn more, please visit www.SwissSense.nl. Latest posts
Every year, the Experian team attends the Consumer Electronics Show (CES) in Las Vegas to study the latest technological advancements and innovations that shape the AdTech industry. The energy at CES 2025 was palpable, with a whirlwind of conversations around artificial intelligence (AI), connected TV (CTV), privacy-first solutions, and sustainability in advertising. Here are four standout themes from this year’s event. 1. The AI evolution: More buzzwords, but growing potential AI dominated discussions this year, but the gap between hype and practical application was still evident. While some vendors showcased innovative tools for campaign optimization and audience creation, much of the buzz felt aspirational. The use of AI to generate audiences based on new types of data is a promising sign of things to come. Data providers, including those collaborating with Experian, are beginning to test AI tools to enhance audience accuracy and scale. The AI space still feels frenetic, but the potential for transformative change is undeniable. "AI was a hot topic, with discussions ranging from campaign optimization tools to audience selection. While many leaned on buzzwords, there were glimpses of legitimate use cases."Brooke Logan, VP of Data Strategy and Partnerships 2. CTV: A race for quality and curation CTV remained a popular topic at CES, particularly around the challenges of fragmentation and scale. Sellers are grappling with an oversupply of inventory, leading to a renewed focus on curation. Conversations highlighted the importance of premium audiences, brand safety, and identity resolution. In the fragmented CTV landscape, advertisers want to be able to define an audience once, have that audience be highly addressable, and then activate everywhere. One standout theme was the shift in CTV monetization strategies. With linear TV revenues declining, major publishers are exploring ways to maximize yields on streaming platforms. Direct-sold premium inventory still reigns, but programmatic is gaining traction—a trend we’re seeing driven by publishers seeking scalable solutions. "CTV remains fragmented. While premium inventory is largely direct-sold, big publishers are exploring ways to boost yield on streaming as linear revenue declines."Lauren Portell, Sr. Account Executive, Advanced TV 3. Privacy-first solutions The regulatory landscape continues to evolve, and advertisers are responding with innovative, privacy-centric methodologies. For industries like healthcare, privacy-first solutions are being developed from the ground up to comply with current and future regulations. The emphasis on cookieless and contextual advertising remains strong, with data providers utilizing first-party data to enrich audience targeting strategies. "Providers across verticals that are typically more sensitive are developing methodologies from the ground up based on current and future potential privacy regulations."Adam Kobus, Director of Data Partnerships 4. Eco-conscious advertising: Building a sustainable future Sustainability emerged as a growing focus, as indicated by initiatives like Scope3 and Experian’s own carbon reduction goals. Companies are exploring ways to reduce the environmental impact of ad serving and data management. For example, platforms like AdGood are transforming unused CTV inventory into opportunities for non-profit initiatives. While not strictly eco-focused, these efforts signal a shift toward more conscientious advertising practices. "Sustainability is gaining attention, with efforts to reduce the carbon footprint through eco-conscious advertising, data management practices, and ad serving."Erin Wolf, Sr. Account Executive, Demand Partnerships The buzz around Experian The launch of the Experian marketplace and the Audigent acquisition were major talking points, underscoring Experian’s commitment to innovation in AdTech. Together, Experian and Audigent will be an end-to-end solution where publishers big and small can empower marketers to better understand their customers, create precise audience segments, and activate those audiences across the best inventory. Likewise, Experian’s new data marketplace connects TV operators, programmers, supply partners, and demand platforms with top-tier third-party audiences across retail, CPG, health, B2B, and location intelligence. All audiences delivered from our marketplace benefit from our best-in-class offline and digital identity graphs, which ensure addressability across all channels like display, mobile, and CTV. An exciting year ahead CES 2025 underscored the rapid evolution of the advertising ecosystem. From AI to CTV and privacy-first solutions, the industry is adapting to new challenges and opportunities. As Experian continues to lean into these trends, our role in powering data-driven advertising through connectivity remains more focused than ever. We’re excited to see how these themes will evolve throughout the year and look forward to collaborating with our partners to shape the future of digital advertising. Follow us on LinkedIn or sign up for our email newsletter for more informative content on the latest industry insights and data-driven marketing. Contact us Latest posts
Suppose you're watching your favorite TV show, and an ad suddenly catches your attention. It urges you to take immediate action, whether to call a number, visit a website, or text a keyword like ‘DETAILS’ to a specific number for more information. This is direct response television (DRTV), a powerful form of advertising available on all TV types — including live, cable, and streaming — that directly connects brands with consumers to drive immediate engagement and measurable results. The goal of DRTV marketing is simple: convert viewers into customers quickly and measurably by asking them to do something in real time. Every DRTV ad is carefully designed to drive quick conversions with a clear, direct path from interest to action. This makes it an essential tool for marketers who need to measure their return on investment (ROI) for TV and see instantaneous results. Key benefits of DRTV marketing Unlike traditional TV ads that build long-term brand awareness, DRTV campaigns are focused on driving instant results and are surprisingly effective at doing it. Here are a few benefits of DRTV and why it’s a powerful tool for marketers in a digitized world. Immediate customer engagement One of the biggest advantages of DRTV is its ability to engage customers right off the bat. DRTV grabs attention and motivates people to act now, whether with a phone number on the screen, a QR code to scan, or a limited-time offer, often with compelling incentives. Measurable ROI DRTV is designed to deliver precise, trackable results. Because the ads encourage specific actions — like visiting a website or calling a phone number — it’s easy to see what’s working and what’s not. Marketers can measure everything from sales to lead generation, which guides them in refining their strategies for even better results. Pairing DRTV with digital tools, like web analytics or CRM systems, can provide even deeper campaign performance insights. Broad reach Even in the streaming age, live TV and cable still attract millions of viewers, which makes DRTV excellent for brands needing to expand their reach. Marketers can even tailor DRTV ads to specific audiences by choosing the best time slots on the proper channels. Whether you’re targeting parents watching morning news or sports fans tuning into big games, you’ll know you’re connecting with the right people at optimal times. Types of DRTV ads DRTV advertising offers several formats, each suited to different audiences, budgets, and goals, whether you’re introducing a new product or driving traffic to your website. Infomercials Infomercials are the classic, long-form DRTV ads that most people associate with the term. These ads typically run for 15-30 minutes and go into detail on product benefits and features. They often include demonstrations and special offers to educate and engage viewers with urgent, limited-time deals. Think of the iconic “But wait, there’s more!” ads used to sell everyday items ranging from household cleaners to exercise equipment. Short-form ads Short-form DRTV ads are 30-second to 2-minute ads that get straight to the point with a single message or offer and a clear call-to-action (CTA) to encourage immediate engagement. Short-form ads are ideal for quick bursts of information, like promoting a flash sale or highlighting a new product. A 60-second ad showcasing a new mobile app might feature a quick walkthrough of its features, followed by a QR code or website URL to download it instantly. Product demos Some DRTV ads focus exclusively on demonstrating how a product works in real-life scenarios. These ads are great for showing off unique features or solving familiar pain points that make the product feel essential. A cookware brand might show how its nonstick pans make cooking and cleanup a breeze while including a CTA to “order now and get a free bonus spatula!” Testimonials Testimonials from real customers or experts are a great way to build trust and credibility. Hearing someone’s success story or endorsement of a product or service can help viewers feel confident about their purchase decision. A skincare brand, for example, might air a two-minute ad of a dermatologist explaining the science behind the product, along with five-star reviews from satisfied users. Call-in contests or limited-time offers This type of DRTV ad creates urgency by promoting a special offer or giveaway. Viewers might have to call a number or visit a website within a specific timeframe to claim the deal. For example, travel agencies sometimes air ads offering free vacations or planning kits to the first 100 callers, which helps them generate immediate leads. Hybrid ads with digital integration Many modern DRTV campaigns blend traditional TV with digital tools, like QR codes, social media hashtags, or links to custom landing pages. These hybrid ads meet viewers wherever they are. A fitness program might air a short-form ad with a QR code linking to their free app trial, making it easy for viewers to instantly engage. Success tips for DRTV advertising Creating a successful direct response TV campaign centers on messaging that resonates with the right audience, inspires action, and delivers measurable results. Here are some essential tips for a winning DRTV strategy. Strong CTA Every DRTV ad should include a compelling, straightforward CTA that motivates viewers to act immediately. Whatever it is, your CTA should be easy to understand and time-sensitive to create urgency, such as, “Claim this limited-time offer in the next 30 minutes!” Multi-channel integration Direct response TV works best when part of a broad multi-channel strategy, so you should make sure your campaign integrates well with digital channels. This can reinforce your message, help consumers engage across platforms, and drive better results. Audience targeting Precise audience targeting is critical to DRTV campaign success. Experian’s advanced TV audiences, developed with the Advertising Research Foundation (ARF), help you connect with the right viewers to drive immediate action. These syndicated audiences are now available on FreeWheel, the TV advertising industry’s global tech platform. With over 2,400 ready-to-use audience segments, Experian enables you to target specific groups, such as: TV viewership audiences: Target households based on viewing habits and preferred devices. In-market car buyers: Reach consumers actively searching for their next vehicle, which is ideal for driving sales. Holiday shoppers: Engage gift-givers, deal-seekers, and travelers during peak shopping seasons. New TV audiences released in August 2024 In addition to these, our August 2024 release introduced several updates that further refine Experian’s targeting capabilities. Some of the audience updates in this release included: New retail transaction audiences: These segments offer insights into categories like children’s products, parenting, hobbies and crafts, science and nature, and sports and fitness. With high spending and frequent purchase behaviors, these audiences provide a deeper understanding of consumer preferences. Notable segments include: Sports and fitness high spenders Children’s product high spenders Science and nature high spenders Updated TV audiences: New and refreshed TV segments now reflect the viewing habits of today’s consumers for accurate insights and targeting. Examples of newly added segments include: Free and paid ad-supported streaming TV subscribers Satellite service subscribers Cable and streaming TV service subscribers With these advanced targeting capabilities, your DRTV campaigns can be more effective and resonant with viewers most likely to respond for maximum ROI and engagement. Effective planning A strong DRTV campaign starts with defining your objectives, budgeting effectively, and identifying the right media mix. Understanding where your audience spends their time — prime-time TV or niche cable channels — will get you the most value from your DRTV investment. Real-time tracking Tracking your DRTV campaign’s performance in real time is critical for success. Tools that provide immediate insights into viewer responses, website visits, or call volumes allow you to identify what’s working and pivot quickly if needed. Measuring success Measuring success against key performance indicators (KPIs) like conversion rates, ROI, or cost-per-acquisition (CPA) is an excellent way to know if your DRTV campaign is delivering results. Experian’s advanced data solutions make tracking and analyzing campaign performance easier, so you can make data-informed decisions and deliver precise results to stakeholders. Continuous optimization DRTV marketing is an ongoing effort. Use the insights from real-time tracking and performance measurement to refine your strategy. Optimization keeps your campaign relevant and effective, whether you need to tweak your CTA, adjust your audience targeting, or test new creative formats. How DRTV relates to advanced TV and connected TV While DRTV has historically focused on immediate viewer actions via traditional linear TV, it’s found new relevance within advanced TV and connected TV (CTV) ecosystems. These modern formats expand the measurable, action-driven qualities of DRTV while incorporating the precise targeting and personalized storytelling made possible by digital technologies. DRTV and advanced TV Advanced TV enhances DRTV by enabling addressable advertising, which helps marketers deliver ads to specific households based on behavioral or demographic data. For instance, using tools like Experian’s Graph, advertisers can integrate data sets across multiple sources to refine audience segmentation and tailor messages to individual households. Advanced TV also supports cross-channel consistency to provide a unified customer experience whether the viewer engages with linear TV, streaming services, or other devices. Additionally, programmatic ad buying plays a role in automating the ad-buying process. This helps advertisers optimize their bids and placements and get DRTV campaigns in front of the right audience at the right time, which maximizes cost-efficiency across both traditional and digital channels. DRTV and CTV CTV has a high rate of logged-in, authenticated viewers and provides a lot of helpful first-party data. This allows for hyper-precise audience targeting, cross-device attribution, and an ability to link ad exposure to conversions — even when purchases occur on non-CTV devices. Universal IDs like UID2 further strengthen these capabilities by creating consistent and privacy-respecting user identities across platforms. Experian’s TV partnerships Through partnerships with leading CTV players like Madhive, Samsung, Disney/Hulu, and others, Experian’s identity solutions integrate seamlessly to support well-timed, personalized ads across major streaming platforms. These integrations, powered by our Digital and Offline Graphs, offer a complete view of audiences to enable more controlled, effective activation across mediums, including free ad-supported streaming television (FAST) channels. Using Experian’s advanced data and identity tools, advertisers can tap into the full potential of DRTV strategies within advanced TV and CTV to make campaigns more actionable, efficient, and impactful. The future of DRTV So, what is DRTV going to look like in the future? With the integration of digital and television platforms, DRTV is becoming more targeted, interactive, and personalized. This shift creates new opportunities for advertisers to drive conversions. Here are some key advancements that will continue to shape the future of DRTV: Addressable TV: Advertisers can deliver targeted ads to specific households based on demographic and behavioral data. It uses data from smart TVs, streaming devices, and third-party data providers to enable highly relevant ads based on the interests of individual viewers. Interactive TV ads: Interactive TV ads enable viewers to engage directly with the content through their remote control or mobile devices. Users can click on a product for more information or make purchases without leaving the TV screen and immediately convert. Authenticated audiences: With CTV and AI technology, advertisers can use first-party data from authenticated users to improve targeting, measurement, and campaign performance. Advertisers can create a more cohesive and personalized experience by linking viewers across multiple devices, which improves ad effectiveness and attribution. Branded apps with saved information: Branded apps that store payment and personal information streamline the direct response process. These apps reduce purchase journey friction and allow quicker conversions, as viewers can complete transactions with fewer steps. QR codes replacing URLs: QR codes are becoming a popular alternative to traditional URLs in DRTV ads. These codes provide a quick, convenient way for viewers to visit a website, access a product page, or act on a CTA simply by scanning the code with their phone. Better targeting algorithms: Advancements in targeting algorithms allow advertisers to serve more personalized and relevant ads. These algorithms help ads reach the right audience at the right time, which can increase engagement and conversion rates. These innovations offer advertisers more tools to connect with audiences in a personalized, interactive, and measurable way. Connect with Experian’s TV experts Experian can help you achieve the full potential of your direct response TV advertising efforts with our advanced tools, precise audience targeting, and strong industry partnerships. We help brands create impactful DRTV campaigns that drive real-time engagement, audience connection, and measurable results, whether for traditional, advanced, or CTV. Reach out today to work with us on your DRTV efforts and achieve better ROI, or explore how our expertise can transform your TV advertising campaigns. Connect with our TV experts Contact us Latest posts