At A Glance
American Home Shield improved CPA efficiency by 18% by working with Experian to apply audience curation through Experian Curated Deals. Through Curated Deals, we connected audience data, inventory, and ongoing optimization across display, online video, and audio, giving AHS a clearer view of which segments drove stronger acquisition performance.What challenge was American Home Shield trying to solve with audience curation?
American Home Shield (AHS) wanted to reach people in-market for home warranty products with greater accuracy and efficiency. They wanted to improve targeting, personalize campaigns across channels, and reduce cost per action (CPA).
For acquisition-focused brands, audience curation can improve both media efficiency and business outcomes. AHS, a pioneer in the home warranty industry, worked with Audigent, a part of Experian, to segment and target in-market home warranty audiences more effectively through Experian Curated Deals.
AHS’s goals
How did Experian use audience curation for American Home Shield?
Experian used audience curation to help AHS better identify, understand, and target online audiences in-market for home warranty products. Our audience curation approach gave AHS real-time performance insight and a more efficient way to act on what was working during the campaign.
Using Audigent data, AHS identified a focused set of audience segments including:
- Consumers in-market for home warranty or protection
- DIYers
- New homeowners
- Parents
- Real estate buyers and sellers
What audience curation approach did American Home Shield use?
We applied three audience curation methods to help AHS reach relevant audiences across audio, display, and online video. This mix gave AHS broader coverage and a clearer read on which curated audiences and activation methods supported stronger acquisition efficiency.
Our audience curation strategy included three methods:
Fallon, AHS’s agency, played a critical role in shaping AHS’s audience curation strategy, media activation, and real-time optimization across channels.
What results did American Home Shield see from audience curation?
AHS improved acquisition efficiency and gained a stronger understanding of audience performance. Our audience curation approach helped AHS identify which curated segments delivered better results and supported more efficient media decisions.
“Partnering with Audigent, a part of Experian, feels like working with a true extension of our own team. They are deeply engaged in campaign performance and collaborate closely with our media agency to optimize in real time. Through testing curation with Audigent, we have improved CPA efficiency while also gaining meaningful business efficiencies. We now have a clear understanding of which segments perform best and why, unlocking new value for our home warranty products.”
American Home ShieldAndrea Steele, Director, Media & Marketing
Experian Curated Deals produced measurable gains across performance and operational efficiency, including:
- 18% overall improvement in CPA efficiency
- 3.7x more cost-efficient streaming audio than AHS’s pre-partnership benchmarks
- 28% lower cost for AHS prospecting display versus pre-partnership benchmarks
Explore more examples of how brands are driving performance with Experian
Download our full case study with American Home Shield
AHS partnered with us to segment and target in-market home warranty audiences more effectively through audience curation. Our innovative approach to curation forms the backbone of AHS’s goal of driving acquisition across online media.
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About American Home Shield
As a pioneer in the home warranty industry, American Home Shield (AHS) serves millions of customers across the U.S. and operates under the Frontdoor, Inc. umbrella.
FAQs
Audience curation helped American Home Shield (AHS) focus media investment on in-market home warranty audiences across display, online video, and audio. Our approach gave the AHS team greater visibility into segment performance and improved CPA efficiency by 18%. Audience curation means combining audience data, inventory, and optimization into a single activation approach. Experian used audience curation to help AHS activate relevant segments more efficiently and understand which audiences were driving stronger acquisition results.
Experian helps brands apply audience curation by connecting audience strategy, activation, and optimization across media environments. That gives marketers a clearer way to compare curated audience performance, refine segment choices, and improve efficiency across channels.
Audience curation matters because it helps marketers align audience data and media placement more intentionally. That gives teams a clearer view of which audiences and environments are contributing to performance, enabling more informed future acquisition decisions.
Experian Curated Deals unify premium data and premium inventory into optimized private marketplaces designed for performance. Delivered as simple Deal IDs, Curated Deals enrich bidstreams with real-time, privacy-safe signals and apply supply path optimization to improve efficiency and campaign outcomes.
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