At A Glance
FanThreeSixty helps sports and entertainment brands unify fan data scattered across ticketing, merchandise, and mobile apps. Working with Experian, FanThreeSixty used data enrichment and identity resolution to clean and match 7.6 million fan records, uncover 490,449 new postal addresses, and add 34 million data points, giving clients a more complete, trustworthy view of their fans.Key takeaways
- FanThreeSixty needed a partner to clean and enrich fragmented fan records scattered across ticketing, merchandise, and mobile app systems.
- Experian’s Offline Identity Resolution cleaned, standardized, and matched 7.6 million fan records into single, accurate fan profiles.
- Experian Enrichment added 34 million data points and uncovered 490,449 new postal addresses for more complete contact information.
- FanThreeSixty’s clients now use the enriched fan data to power segmentation, targeting, and campaigns like military appreciation nights and family packages.
What challenge did FanThreeSixty face?
FanThreeSixty works with sports and entertainment organizations that collect first-party fan data from many sources, including ticketing systems, merchandise purchases, donations, alumni engagement, mobile apps, and event attendance. For these organizations, a loyal fanbase drives attendance, merchandise sales, sponsorship value, subscriptions, social engagement, and long-term loyalty.
The challenge was bringing all of that fragmented data together accurately. Fan and customer records were often incomplete, inconsistent, duplicated, or difficult to connect across systems. Without a cleaner, unified view, organizations missed important context about who their fans were, how they engaged, how close they lived to a venue, and which characteristics could inform segmentation, targeting, and revenue strategies. FanThreeSixty needed a partner that could handle data hygiene and data enrichment in one efficient process, cleaning and standardizing records while also adding the characteristics that make a fan profile useful.
What is Experian Offline Identity Resolution and Experian Enrichment?
Experian’s Offline Identity Resolution cleanses, standardizes, and links offline consumer data foraccuratedirect mail campaigns and measurement. Experian Enrichment adds meaningful demographic and behavioral inputs to the data you own. With 5,000+ attributes, advanced matching, and expert guidance, you can understand consumers more fully, build better segments, and make informed decisions.
When customer records live scattered across ticketing systems, mobile apps, and point-of-sale platforms, the same fan can end up looking like three or four different people. Bringing those fragments into one accurate profile, then filling in the demographic and geographic details a brand doesn’t yet have, is what makes it possible to actually understand an audience. Identity resolution brings fragmented records together into one accurate view of each person, and data enrichment fills in the gaps with details a brand did not previously have.
How did Experian help FanThreeSixty enrich its fan data?
FanThreeSixty worked with Experian to support its data strategy across multiple client accounts. After FanThreeSixty ingests client data into its Fan Data Platform™, Experian helps clean and organize records, match and link customer identities, and enrich profiles with additional attributes. FanThreeSixty then presents these more complete fan insights back to clients through its platform.
As part of its technology stack, FanThreeSixty uses Experian’s data, identity resolution, and data enrichment capabilities to build a golden record for demographic and contact information. The approach works in three connected steps:
This connected process gives sports and entertainment organizations a more accurate, credible, and actionable view of their fans, so teams can better understand their audiences, tailor outreach, and create more relevant engagement opportunities.

“FanThreeSixty partnered with Experian for the accuracy and coverage of their data, backed by their reputation as an industry leader in third-party data. Integrating Experian data into our Fan Data Platform gives our clients a more complete picture of their fans without gaps. This expands the reach of marketing campaigns, deepens fan engagement, and ultimately drives revenue growth.”
FanThreeSixtyJerad Frey, Co-CEO
What results did FanThreeSixty see from Experian’s Offline Identity Resolution and Experian Enrichment?
- 490,449 new postal addresses found: Experian helped FanThreeSixty identify 490,449 new postal addresses, giving clients more complete contact information and reducing wasted outreach caused by incomplete or duplicate records.
- 7.6 million records enriched: Experian enriched 7.6 million records with 34 million additional data points, helping FanThreeSixty clients better understand their fans and build more relevant campaigns, including military appreciation nights and location-based outreach.
- More precise audience engagement: New postal addresses and enriched geographic data help clients understand where fans are located relative to stadiums, arenas, and theaters, supporting more informed targeting and audience planning.
FanThreeSixty also points to something less easily quantified: confidence. The company views Experian’s brand recognition, credibility, and reputation as part of the value of the relationship, reinforcing confidence in the data powering its platform.
Why does this matter for marketers?
Fan data is only as useful as it is accurate, connected, and complete. A sports or entertainment brand can collect fan information from every ticket sale, every merchandise purchase, and every mobile app interaction, but if those records stay fragmented, the organization is left guessing about who its audience actually is. Pairing identity resolution with data enrichment closes that gap, turning scattered data points into a single, trustworthy view that supports better segmentation, sharper targeting, and campaigns that actually reflect the fans they’re meant to reach.
Download the full FanThreeSixty case study to see the complete results and methodology behind this collaboration.
Explore related case studies to see how other sports, entertainment, and consumer brands use Experian’s identity resolution and data enrichment to build a more complete view of their audiences. Contact us to talk through how identity resolution and data enrichment could strengthen the fan or customer data your organization already has.
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FAQs
Experian’s Offline Identity Resolution cleans, standardizes, and links fragmented consumer records into one accurate profile for each person. For FanThreeSixty, that meant turning fan data scattered across ticketing, merchandise, and mobile app systems into a single, trustworthy view of each fan.
Experian Enrichment adds demographic and behavioral attributes to the fan or customer data an organization already owns. With more than 5,000 attributes and advanced matching, it helps you understand consumers more fully, build stronger segments, and make more informed decisions.
FanThreeSixty uses Experian’s data, identity resolution, and data enrichment capabilities to build a golden record for demographic and contact information as part of its technology stack. After FanThreeSixty ingests client data into its Fan Data Platform, Experian helps clean, match, and enrich each profile before FanThreeSixty presents the more complete fan insights back to clients.
Clean, enriched fan data matters because passionate fan communities drive attendance, merchandise sales, sponsorship value, subscriptions, and long-term loyalty. When fan records are clean, connected, and enriched, sports and entertainment organizations can understand their fans accurately enough to act on that loyalty and grow revenue.
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Everyone knows that it’s important for businesses to have a clearly defined brand. In the modern world, the personal brand has become just as important, and many professionals are trying to build up their public reputation, expertise and industry authority. In the digital age, there are many different methods and channels you can use to build your personal brand, but some are more efficient than others. According to Forbes Agency Council, here are some of the most effective ways to develop an authentic personal brand.1. Give More Than You Receive Whatever you do, always aim at giving more than you receive. When you build your network, try to bring value to each new person that you meet. When you get featured in some media, see what you can do for them in return. This is the best strategy because actions speak louder than words. People will remember you for what you are, not what your website is. – Solomon Thimothy, OneIMS 2. 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But access doesn’t equal attention. While speaking gives you the platform, you need to have something compelling to say. You’ll need a differentiated message, unique presentation style and a great agent to make this strategy successful. – Andrew Au, Intercept Group 5. Focus On A Specific Audience The most effective way to build your personal brand is to create content specifically for a very specific group of people. Create relevant content that details solutions to the unique needs of this audience so that it spreads quickly due to its hyper-relevance. This creates authority and credibility for your personal brand and helps you stand out as being the most relevant expert in your field. – Adam Guild, Placepull 6. Be Ruthlessly Consistent Developing a personal brand requires ruthless consistency in your subject matter and how you present yourself to the world. I go back to the early days of marketing blogs. In those days, some bloggers were all over the map with content. 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OpenAudience™ will provide marketers the ability to easily plan and buy advertising for every digitally addressable consumer across the open web LOS ANGELES, May 2, 2019 /PRNewswire/ — For the past decade, the most effective way to advertise in digital media has been on Facebook and Google. Marketers in the U.S. now spend two-thirds of all digital ad spend on the “walled gardens”, despite the fact that they receive less than 36 percent of total consumer time spent online. According to eMarketer, addressing this massive asymmetry in advertising – where tens of billions of dollars are over allocated to the walled gardens – is the top concern of marketers in 2019. While programmatic technology has become the primary monetization system for the open web, it has lacked the simplicity and efficacy of walled gardens. Today, OpenX is changing that paradigm by bringing true people-based marketing to the open web for the first time with the introduction of OpenAudience. OpenAudience will provide marketers and publishers with an unprecedented, unified level of knowledge about consumer audiences – through a platform built on privacy by design principles that brings the efficiency and efficacy of walled garden advertising to the open web. OpenAudience is powered by a comprehensive proprietary data asset and supplemented by integrated partnerships with recognized leaders in data and identity like LiveRamp, Tapad, a part of Experian, and more. For marketers, OpenAudience will provide the ability to plan and buy people-based marketing campaigns that combine the impact and ease of use of Facebook advertising with the scale of the open web. OpenAudience is currently in active partner testing with multiple marketers in the U.S., including Fortune 500 financial service and consumer personal care companies, along with one of America’s largest online entertainment outlets, and will be generally available to the broader market in Q3 of 2019. For publishers, OpenAudience will deliver user-based knowledge that empowers them to value and sell advertising with unparalleled precision. With the ability to automatically place consumers into high-value audience segments drawn from the more than 240M U.S. Monthly Active Users OpenX reaches across the open web, OpenAudience allows publishers to maximize revenue like never before. “OpenAudience is a natural evolution of programmatic advertising, combining the unified knowledge of people-based audiences with the transactional power of programmatic to create a planning, buying and advertising experience that is unlike anything else in the market today,” said Todd Parsons, chief product officer at OpenX. “No exchange in the market today has enabled a unified view of publisher audiences,” said Travis Clinger, vice president of strategic initiatives, LiveRamp. “Now, OpenX is democratizing identity across all publishers on the open web, helping marketers to plan and buy audiences the way they do inside walled gardens. We are thrilled to be a key component of OpenAudience.” For more information, or to request a place in the private testing phase of OpenAudience, visit: http://www.openx.com, or contact your OpenX account representative today. About OpenX Nobody understands the open web better than OpenX. As the world’s largest independent advertising exchange, OpenX makes the efficient people-based marketing buying experience of the walled gardens available to all marketers across the open web. OpenX works with more than 30,000 advertisers across every screen and device, reaching nearly one billion consumers – including a quarter billion unique consumers in the US – and processing more than one trillion transactions globally each day. To date, OpenX has helped deliver more than $3 billion in total monetization to publishers. That’s the Power of Open™. Contact us today
Tom Rolph, VP EMEA at Tapad, part of Experian, says that ad-sponsored streaming services can be successful if they can deliver a higher quality viewer experience than other streaming services. Last week, Hulu, the streaming service acquired by Fox and now owned 60 per cent by Disney, announced it will be regularising its ad loads. The streaming service will be bringing ad breaks down to 90 seconds in an effort to deliver a better viewer experience. This is a positive move from Hulu and one which other ad-supported streaming services should follow in order to be successful in a competitive market. Previously ad breaks on Hulu could vary wildly, from 180 seconds to 240 seconds, due to existing deals with its three owners: Disney, Comcast and AT&T. Over in the UK, we haven’t suffered from quite as inconsistent an approach as in the US, but there is still viewer frustration with the ad experience on ITV Hub and All4, where the problem tends to be over exposure of the same ad. Therefore, this move to standardise ad break lengths for streaming platforms is one that should be embraced on both sides of the pond. An important shift in this space will be to limit the number of ads during each show, but have better ad targeting to minimise repetitive advertising and increase the ROI of ad spend. All of which can be accomplished by investing in identity resolution products that can support CTV devices. Last year Ofcom found that in the UK subscriptions to Netflix, Amazon and NOW TV have risen above those to traditional pay TV services. With Netflix and Amazon both ad-free and NOW TV only a limited ad funded model, it’s clear that there is a growing appetite for ad-free viewing models. A fact that is only further supported when you consider the role of the BBC and BBC iPlayer. But the picture isn’t entirely negative for ad-funded models. There is demand for great content on ad-funded services in the UK, with ITV Hub boasting over 1bn requests and 540m hours of TV watched. The ITV Hub mobile app has also been downloaded on over 27m devices across the country – with over 22m people now registered to ITV Hub database, including more than half of Britain’s 16-24 year olds. However, to continue to attract and retain younger viewers, the experience will have to improve. There are several areas where ad-supported streaming providers need to improve in order to remain top players in this space: Ad experienceAs explored above, both volume and repetition of ads can be a turn off for viewers, but with Brits already spending a total of £303.16m every month on TV streaming services, according to Finder.com, there is potential for free, ad-funded models to flourish as people hit a limit on what they are willing to spend. There are already signs of improvement with the ad experience, with ITV just signing a deal with Amobee to allow for addressable ads on ITV Hub, while Sky’s AdSmart technology remains best in class and has now crossed over the pond to be used by Comcast stablemate NBC. Server reliabilityA cursory search finds little evidence of ongoing reliability problems with Netflix, but much evidence of problems with ITV Hub and All4, which are both prone to crashing. To compete with bigger players with massive server farms, server capacity needs to be tackled. This is especially true when it comes to live events, where many people will recall ITV Hub’s famous fails during the World Cup. While even some of the larger players have had similar streaming issues (for example, Amazon’s move into live sports streaming when they had to pull UK streaming of the US Open Tennis due to user complaints), viewing experience should be prioritised as the space gets increasingly competitive. Getting the content rightAmazon and Netflix have huge content budgets, but UK broadcasters remain strong in this regard, Channel 4 has enjoyed viewing figures of 7.5m for the Great British Bake Off, while ITV pulled in 13.7m for I’m A Celebrity. By building on UK-specific content that speaks to UK audiences, ad-supported streaming services can continue to pull in more viewers. Mobile accessMore and more Brits are choosing to watch TV content on their smartphone or tablet, according to UKOM-approved comScore data. In fact, 6.5m adults visited the BBC iPlayer app to watch video on either a smartphone or tablet, edging out Netflix which attracted 5.8m Getting the experience right on mobile, with the option to download content so it can be viewed in areas of low or no signal, is key.If UK ad-supported TV stations can crack these key areas for their Connected TV offering then they will be set up to succeed and offer a true home-grown alternative to the US streaming giants. Full article here. Contact us today