At A Glance
Black Friday 2023 revealed that consumers didn’t stop spending, they shopped more selectively. They bought earlier, prioritized mobile, and valued convenience and flexibility. For 2024, marketers should prepare sooner, unify data across channels, and focus on personalized, omnichannel experiences powered by Experian’s identity and audience solutions.In this article…
Holiday 2024 campaign planning is already underway, and the competition for attention will be fierce. Before budgets are finalized and promotions launch, it’s worth taking a data-led look at trends from Black Friday 2023, and what that means for your 2024 strategy.
Experian’s data shows that although shoppers remained cost-conscious, they didn’t stop spending. They simply changed how they spent—shopping earlier, mixing online and in-store purchases, and prioritizing value and convenience. For marketers, these behaviors highlight the importance of connected, data-driven experiences built on trusted identity and insight.
2025 Holiday spending trends and insights report
Download our latest report, in collaboration with GroundTruth, for data-driven insights you can use to refine your messaging and reach the right audience in their preferred channels this holiday season.
What 2023 taught us about holiday spending
Consumer spending slowed but didn’t stop. Inflation and cautious budgets reshaped buying habits, yet U.S. shoppers spent a record $9.8 billion online, a 7.5% increase year-over-year. In-store visits grew 4.6%, proving omnichannel engagement is now standard. Shopify also reported $4.1 billion in global sales across apparel, beauty, and home goods, with 75% of purchases on mobile.
Key takeaway for 2024
Consumers didn’t stop spending, they became more deliberate. Marketers must meet value-conscious shoppers with connected, data-driven experiences across every channel.
When consumers shopped in 2023
Shoppers didn’t wait for Black Friday weekend. Experian’s 2023 Holiday spending trends and insights report found that early deal-seeking peaked in October, as shoppers responded to pre–Black Friday promotions. Cyber Week (Black Friday through Cyber Monday) still played a major role, representing 8% of total holiday spending.
Key takeaway for 2024
Start promotions earlier and align creative, audience targeting, and measurement strategies by mid-summer to capture early intent.
View our 2025 Holiday spending trends and insights here.
Behavioral spending trends to expect in 2024
Marketers can expect several 2023 Black Friday trends to continue through the 2024 holiday season:
Online and mobile will dominate
Online spending continues to outpace in-store, and mobile is leading the charge. In 2023, 54% of all online Black Friday sales occurred on mobile, up 10% year-over-year. Optimizing mobile UX, digital wallets, and push notifications will be critical to keep brands visible at the point of decision.
Consumers will shop earlier
Gallup found that one in four consumers now starts holiday buying by September. Marketers need to push planning and production cycles forward and launch early-bird incentives across digital and in-store channels.
Experiences over things as gifts will grow
A growing segment of shoppers, particularly those with higher disposable income, are gifting experiences (concert tickets, classes, travel packages) over physical items. In a 2023 survey, one in five respondents said they’d prefer to get an experience as a gift over an item. Retailers can adapt by bundling tangible gifts with experiences or hosting “giftable” events that deepen engagement.
Preference for digital channels will continue
Connected TV (CTV) ad spend is expected to grow 20% in 2024, offering new opportunities to reach audiences where they watch. With Experian’s identity and audience solutions, you can target consistently across CTV, social, and digital platforms to manage frequency and performance more effectively.
What consumers bought in 2023
Clothing and electronics led both in-store and online purchases in 2023, followed by toys, health and beauty, and household appliances.
| Category | Percent of in-store buyers | Percent of online buyers |
|---|---|---|
| Clothing and accessories | 82% | 79% |
| Electronics | 73% | 66% |
| Toys | 49% | 44% |
| Health and beauty | 48% | 44% |
| Household appliances | 44% | 36% |
These patterns show that trusted brands win across every channel. Marketers can use Experian’s purchase-based and category-specific audiences to target high-intent buyers ready to buy both online or in-store.
Marketing strategies that worked in 2023
Last year was a year of growth, albeit slow growth, despite economic uncertainty. Here are some of the marketing strategies deployed that contributed to this growth.
Influencer collaborations
Influencers shaped shopping behavior more than ever: seven in 10 shoppers said creator recommendations influenced a purchase. Live product showcases and social content helped brands reach new audiences and reinforce trust.
Cross-channel marketing campaigns
Successful brands unified experiences across email, SMS, CTV, and web.
To maximize sales during the Cyber Five holiday season, activate Experian Audiences as part of your omnichannel campaign. Our offerings include meticulously curated behavioral segments based on discount indicators such as Black Friday, Cyber Monday, and Coupons/Sales. These segments help you target shoppers who are ready to take advantage of your promotions and are primed for early conversion. Our marketing data was ranked #1 in accuracy by Truthset, which means you can power better marketing initiatives, like insights, targeting, and measurement using the highest rated data.
App-only and loyalty offers
App-exclusive deals boosted app-driven sales by 12% year-over-year. Brands that offered exclusive deals through their mobile apps incentivized customers to download and use the app for their purchases, which helped to increase sales through a dedicated channel.
Limited-time and early-access offers
Flash deals, one-day sales, and member-only previews continued to drive urgency during Cyber Week. Retailers that offered limited, targeted value (like Bath & Body Works single-day storewide promotions) achieved higher conversion efficiency than broad discounting.
Predictions for Black Friday 2024
Based on what we’ve seen in 2023, we expect the following trends to shape consumer behavior on Black Friday and beyond in 2024.
Mobile will lead digital sales
Expect mobile to exceed 55% of online sales. Black Friday mobile orders increased from 2022 to 2023, with over 50% of all Black Friday sales occurring on smartphones.
As a marketer, this means you should ensure your website is optimized for smartphones and tablets. Ensure load speed is quick, navigation is simple, designs are intuitive, and mobile payment options are available. You also have an opportunity to invite your customers to sign up for SMS or push notifications so they can shop deals immediately after they’re rolled out.
While mobile should be a priority, we still recommend investing in multiple channels to capture online shoppers everywhere they’re buying. Our Offline and Digital Graphs can help you unify data, capture user activity, and view your target audience holistically to optimize ad spend, allocate resources effectively, and improve ROI.
Early planning will define success
Brands will finalize creative and inventory by midsummer to meet September shoppers. Data enrichment can help you prepare early Black Friday promos by providing deeper insights into your customers and what they want.
On average, Experian has 250 behavioral and demographic marketing attributes per individual, which means we can decorate households and people with marketing data to get a full customer profile and fill in any gaps you have on your audience. You can also consider implementing sell-side targeting to help your promotions reach the right people.
BNPL usage willrise
As inflation persists in the U.S., shoppers will still be looking for ways to stretch their money this year, and many may seek out BNPL arrangements. According to Deloitte, 37% of shoppers have used these services, and these arrangements have proven to increase conversions by up to 30%.
With so many shoppers wanting the financial convenience of making large purchases without the immediate financial burden, marketers can use data enrichment to identify their target segments most likely to use BNPL and create personalized offers and promotions for them. Your strategy should include high-value offers and messaging that appeal to budget-conscious shoppers and a checkout optimized for BNPL options.
Channel switching will surge
Consumers will move fluidly between mobile, web, and in-store experiences, which means integrating data from various touchpoints will be crucial to understanding and predicting customer behavior. Marketers must develop cohesive omnichannel strategies with consistent messaging and promotions across channels. Your campaigns should span multiple channels so customers can engage with your brand in various ways.
We work with major platforms, marketers, and agencies, which means we have existing partnerships across the ecosystem for you to connect with and bring your consumer data to life to meet your needs.
Paid search will drive the most sales
Adobe reported paid search as the largest revenue driver during Cyber Week 2023, responsible for 30% of online sales. In 2024, marketers should prioritize paid search strategies and focus on using relevant, high-performing keywords for your campaigns. You can continuously refine your strategies using AI and data analytics to target high-intent customers. Additionally, integrating insights from customer behavior data will help you create more personalized, impactful ad copy and heighten the effectiveness of your paid search efforts.
How Experian enables 2024 holiday success
Experian’s marketing solutions help brands connect identity, insights, and outcomes across every touchpoint:
- Audience intelligence. Activate curated seasonal and behavioral audiences based on verified purchasing and discount-seeking patterns.
- Identity connection. Link ad exposures to household and individual behaviors through Experian’s Digital Graph connecting digital and offline data for a unified customer view.
- Omnichannel activation. Reach shoppers across more than 150 channels through our data and technology partnerships.
- Performance measurement. Use Experian Outcomes and lift analysis to tie spend directly to visits, conversions, and sales impact.
Drive your 2024 holiday success with Experian
The brands that win Black Friday 2024 will be those that plan early, act confidently, and measure with accuracy. Experian’s identity and data foundation powers connected commerce across every channel.
Get in touch with our team to plan your 2024 Black Friday and holiday campaigns.
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Experian is excited to announce that Experian Audiences are now accessible on FreeWheel, a global technology platform for the TV advertising industry. This includes FreeWheel’s leading sell-and-buy-side programmatic advertising platforms, which provide premium inventory for digital and TV campaigns. With Experian Audiences available within FreeWheel, advertisers can access the data they need to create and activate high-impact, targeted, and personalized campaigns across linear, digital, and advanced TV. Unlock unmatched audience precision With this integration, FreeWheel customers gain access to Experian's syndicated audiences powered by Experian Marketing Data. Experian offers 2,400 ready-to-use audiences across 15 data verticals, including demographic, lifestyle and interests, retail purchases, and auto. Backed by a deep understanding of people in the offline and digital worlds, Experian's data is ranked #1 in accuracy by Truthset, giving advertisers confidence that they are reaching the right people. “With the expansion of our collaboration with FreeWheel, we're enabling digital and television advertisers to access Experian Audiences with unprecedented ease. This integration equips brands with ready-to-use audiences, allowing them to build highly personalized campaigns that precisely reach the right consumers. This helps drive measurable impact and improves the effectiveness of brands' advertising strategies.”ali mack, vp of adtech, experian Publishers using Audience Manager, FreeWheel’s audience-enabled solution, can unify audiences across devices and ad types, including linear, through the FreeWheel Identity Network. Advertisers using Beeswax, FreeWheel’s demand-side platform (DSP), can target these audiences across multiple devices and platforms to ensure their campaigns resonate and deliver better results. Whether advertisers are targeting holiday shoppers or in-market car shoppers, Experian's data ensures campaigns are timely, relevant, and effective. Boost your campaigns with targeted audience solutions When it comes to capturing the interest of car buyers or connecting with valuable holiday shoppers, our collaboration provides audience targeting to ensure a marketer's message hits home when it counts. Capture TV viewers at the right moment. Developed in partnership with the Advertising Research Foundation (ARF), Experian's TV viewership audiences allow advertisers to reach households based on actual viewing habits, from how a household consumes TV to the brand of TV they own. Drive auto sales with in-market targeting. Reach in-market and near-market car buyers to support vehicle launches and end-of-year promotions, ensuring advertisers’ messages hit consumers actively looking for a vehicle. Maximize retail success during the holiday. The holiday shopping season presents an ideal opportunity to capture attention, drive sales, and build lasting customer relationships. Experian can help you capitalize on the holiday season with precisely targeted audiences, including shopping styles, discount-seekers, gift-givers, and holiday travelers. Transform your campaigns with Experian Audiences With Experian Audiences available in FreeWheel’s platforms, advertisers can access the data they need to create high-impact campaigns across TV and digital platforms. Whether your goal is to drive sales during the holiday season or reach in-market car shoppers, Experian's trusted data ensures you'll reach the right audience at the right time with the right message. For a full list of Experian’s syndicated audiences and activation destinations, download our syndicated audiences guide. Download now Contact us Latest posts
As Oracle exits the advertising space, we understand that this may present a challenge. Experian is here to support you with a seamless transition in your audience targeting. As one of Oracle’s primary data providers that powered their audiences, we’ve mapped Oracle audiences to Experian audiences, helping you to switch your audience targeting with no impact on your campaign’s performance. In this blog post, we highlight four audience categories that we know marketers are actively seeking to replace and target: auto, restaurants, lifestyle and interests, and demographics. Experian’s approach to best-in-class audience targeting Experian’s 2,400+ syndicated audiences are available directly on over 30 leading television, social, programmatic advertising platforms, and directly within Audigent for activation within private marketplaces (PMPs). Reach consumers based on who they are, where they live, and their household makeup. Experian ranked #1 in accuracy by Truthset for key demographic attributes. Access to unique audiences through Experian’s Partner Audiences available on Experian’s data marketplace, within Audigent for activation in PMPs and directly on platforms like DirectTV, Dish, Magnite, OpenAP, and The Trade Desk. Experian’s audience solutions are rooted in offline, deterministic data — like name, address, phone number, and email — that rarely changes. Our deep understanding of people in the offline and digital worlds provides marketers a persistent linkage of known offline data and digital identifiers, which means you get accurate and consistent audience targeting across all channels. Auto, Cars, and Trucks As the premier auto partner contributing to Oracle auto segments, Experian can help you reach and target consumers based on their known and predictive auto shopping behaviors. Experian’s auto audiences are built utilizing insight from our North American Vehicle Database℠ and other data attributes from Experian Marketing Data to provide highly accurate audiences for digital and TV advertising. Unlike some of our competitors who are also positioning themselves as a replacement audience provider, Experian owns all our Vehicle, Consumer, and summarized Credit data under one umbrella and refreshes our audiences every 30 days. This ensures tighter audience composition, superior data hygiene, and best in-class data fidelity, which means you get to target the most accurate audiences. With over 750 syndicated audiences segmented by make, model, price, vehicle age, fuel type, and more, our data is accessible through Experian’s distribution power across all platforms — digital, TV, programmatic, and social — allowing activation wherever our partners need it. Here are the 10 most popular Experian audiences that align with Oracle’s auto audiences: Audience by OracleExperian audienceAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and CrossoversAutos, Cars and Trucks > In Market-Body Styles > SUV and CUVAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > Trucks > Mid-Size Pickup TrucksAutos, Cars and Trucks > In Market-Body Styles > Mid-Size TruckAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > Trucks > Full-Size Pickup TrucksAutos, Cars and Trucks > In Market-Body Styles > Full-Size TrucksAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and Crossovers > SUVs > Small to Mid-Size SUVAutos, Cars and Trucks > In Market-Body Styles > Small Mid-Size SUVAudiences by Oracle > Auto, Cars and Trucks > In-Market > Body Styles > SUVs and Crossovers > SUVsAutos, Cars and Trucks > In Market-Body Styles > SUVAudiences by Oracle > Financial Services > Insurance > In-Market > Auto InsuranceLifestyle and Interests (Affinity) > In-Market > Auto InsuranceAudiences by Oracle > Auto, Cars and Trucks > Merchant Category Audiences > Auto Insurance High SpendersRetail Shoppers: Purchase Based > Automotive (Cars & Trucks) > Auto Insurance: High SpendersOracle BlueKai > In-Market > Auto, Cars and Trucks > Condition > Used Cars > More than 5 years oldAutos, Cars and Trucks > In Market-New/Used > Used car 6+ yearsAudiences by Oracle > Auto, Cars and Trucks > In-Market > Condition > Used > Less than 5 years oldAutos, Cars and Trucks > In Market-New/Used > Used car 0-5 yearsOracle BlueKai > In-Market > Auto, Cars and Trucks > Classes > Cars > Compact and Sub-Compact CarsAutos, Cars and Trucks > In Market-Body Styles > Compact or Subcompact Cars Lifestyle and Interests Experian’s Lifestyle and Interests data helps you reach and target consumers based on their predicted lifestyle and behavioral characteristics with data sourced from consumer surveys, research panels, and online behaviors, enabling more personalized and impactful marketing strategies. Here are five of the most popular Experian audiences that align with Oracle's lifestyle and interest audiences: Audience by OracleExperian audienceAudiences by Oracle > Hobbies and Interests (Affinity) > Pets > DogsLifestyle and Interests (Affinity) > Pets > Dog OwnersAudiences by Oracle > Hobbies and Interests (Affinity) > Pets > CatsLifestyle and Interests (Affinity) > Pets > Cat OwnersAudiences by Oracle > Hobbies and Interests (Affinity) > Health and Fitness > ExerciseLifestyle and Interests (Affinity) > Health & Fitness > Fitness EnthusiastOracle DLX (Datalogix) > DLX Finance > InvestorsLifestyle and Interests (Affinity) > Investors > Active InvestorAudiences by Oracle > Lifestyles > Merchant Category Audiences > Sports LoversLifestyle and Interests (Affinity) > Sports and Recreation > Sports Enthusiast Demographics Experian’s demographic data allows marketers to tap into the accurate data from Experian Marketing Data to refine audiences to meet a brand’s target persona. 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By partnering with us, you work with a single data provider that offers access to a diverse range of audiences across multiple categories, including political and holiday shopping. Our audiences are available for activation on the leading demand, supply, social, and TV platforms. Reach out to your account representative or our audience team for information about our comprehensive audience mapping and finding the right audiences for your campaigns. Connect with our audience team Download our audience lookbook to discover more about Experian’s audiences. Contact us Latest posts
At Experian, we understand the importance of audience targeting when it comes to crafting a successful marketing campaign. That's why we've invested in developing 2,400+ syndicated audiences, which span across multiple verticals and categories, including demographic, and lifestyle and interest data. We are excited to share a curated list of audience recommendations to support your campaign planning so you can confidently connect with your audience. What separates Experian’s syndicated audiences Experian’s 2,400+ syndicated audiences are available directly on over 30 leading television, social, programmatic advertising platforms, and directly within Audigent for activation within private marketplaces (PMPs). Reach consumers based on who they are, where they live, and their household makeup. Experian ranked #1 in accuracy by Truthset for key demographic attributes. Access to unique audiences through Experian’s Partner Audiences available on Experian’s data marketplace, within Audigent for activation in PMPs and directly on platforms like DirectTV, Dish, Magnite, OpenAP, and The Trade Desk. New audience segments to consider for Q4 campaign planning These new audiences, recently released on major platforms, offer unique opportunities to align your campaign planning with the latest consumer trends and behaviors. Here are four new Experian audiences to include in your Q4 campaign planning: Holiday Shoppers: Black Friday Holiday Travel – Budget Savvy Airline Geo-Indexed Audiences – Hybrid Vehicle 24-Month Future Car Buyers Seasonal audiences for Q4 Political audiences As the 2024 election approaches, moving beyond broad categorizations like “Democrat,” “Republican,” or “Independent” is crucial. Voters want candidates who align with their beliefs and values and Experian’s political personas offer a nuanced understanding of American voters to craft tailored engagement strategies. Experian has created 10 political personas to help better understand the American voter so you can reach consumers based on their viewpoints on key political issues. Additionally, over 200 politically relevant Experian audiences are available for activation on-the-shelf of the leading TV, demand, and supply platforms. Learn more here Holiday audiences This upcoming holiday season serves as the perfect opportunity to drive sales and build customer relationships. Experian has recently introduced 19 new audiences that can help you reach relevant shoppers across major ad platforms including TV and programmatic. By using Experian’s audiences in your holiday advertising campaigns, you can reach last-minute shoppers, discount-seeking shoppers, gift-givers, and holiday travelers. Just as shoppers seek the perfect gifts, your holiday advertising campaigns can capture the right shoppers this holiday season with the right strategy. Read our holiday audience guide now Our top 10 audience recommendations for Q4 Based on the top Experian audiences activated in Q4 of 2023, our top 10 list is designed to help agencies and media buyers plan data-driven advertising campaigns. Household income level 1) $100,000+: This segment contains consumers who are likely to have an estimated household income of $100,000+. 2) $75,000+: This segment contains consumers who are likely to have an estimated household income of $75,000+. Demographics 3) Ages: 25-54: This segment contains consumers who are likely to be aged 25-54. 4) Ages: 30-39: This segment contains consumers who are likely to be aged 30-39. 5) Ages: 35-39: This segment contains consumers who are likely to be aged 35-39. 6) Ages: 40-49: This segment contains consumers who are likely to be aged 40-49. Homeowners 7) Homeowner: This segment contains consumers who are likely to be homeowners. Military 8) Inactive: This segment contains consumers who are likely to be inactive military. Automotive 9) In-market for a small, mid-size SUV: This segment contains consumers who are likely to be in the market to buy a mid-size SUV in the next 180 days. 10) In-market for a full-size SUV: This segment contains consumers who are likely to be in the market to buy a full-size SUV in the next 180 days. You can find the complete audience segment name in the appendix. Activate the right audiences with Experian When you choose Experian’s syndicated audiences, you gain access to over 2,400 audiences that span across 15 verticals and categories. These audiences are directly available for activation on over 30 platforms and can be sent to over 200 media platforms. Experian is ranked #1 for data accuracy (as validated by Truthset), and Experian Marketing Data is the foundation for successful targeting, enrichment, and activation. For a full list of Experian’s syndicated audiences and activation destinations, download our syndicated audiences guide. Need a custom audience? Reach out to our audience team and we can help you build and activate an Experian audience on the platform of your choice. Connect with our audience team Appendix Here are the complete audience segment names (taxonomy paths) for all audience segments discussed in this blog post. New audiences Autos, Cars and Trucks > Near Market > 24-Month Future Car Buyers Retail Shoppers: Purchase Based > Seasonal > Holiday Shoppers: Black Friday Autos, Cars and Trucks > Ownership – Geo-Indexed > Geo-Indexed Audiences –Hybrid Vehicle Retail Shoppers: Purchase Based > Seasonal > Holiday Budget Savvy Airline Travelers Household income level Demographics > Household Income (HHI) > $100,000+ Demographics > Household Income (HHI) > $75,000+ Demographics: Ages Demographics > Ages > 25-54 Demographics > Ages > 30-39 Demographics > Ages > 35-39 Demographics > Ages > 40-49 Homeowners Demographics > Homeowners/Renters > Homeowner Military Lifestyle and Interests (Affinity) > Occupation > Military – Inactive Automotive Autos, Cars and Trucks > In Market-Body Styles > Small Mid-Size SUV Autos, Cars and Trucks > In Market-Body Styles > Full-Size SUVs Latest posts