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Using consumer data to win big on Black Friday and Cyber Monday 2025

Published: July 15, 2025 by Experian Marketing Services

Trends that will define Black Friday 2025

As marketers gear up for the 2025 holiday season, economic turbulence, tariffs, and shifting digital habits are changing how and where consumers shop. Black Friday and Cyber Monday are still set to be the crown jewels of retail, but winning this year means leaning into data, omnichannel activation, and tools that help you do more with less as you start your Black Friday planning.

Let’s explore this year’s Black Friday trends in relation to last year’s and how to make the most of every opportunity in the 2025 holiday season.

Spending trends we saw in 2024

After years of economic uncertainty, Black Friday 2024 marked a return to retail “normalcy” with record-setting online and in-store shopping that reflected growing optimism and smarter behaviors:

  • Online Black Friday sales increased by 10.2% from 2023, largely due to better-timed deals and earlier shopping.
  • Mobile shopping made up 69% of global purchases.
  • In-store traffic rebounded, surpassing online during Cyber Week for the first time in years.
  • Buy now, pay later (BNPL) added $686 million to online sales — an 8.8% YoY increase — as consumers spread out their holiday spending.
  • Retailers using AI tools (like chatbots and shopping assistants) saw up to 15% more conversions.

Ultimately, last year’s Black Friday e-commerce trends showed that shoppers prioritized flexible payments, value, and easy, personalized buying experiences.

Key products and categories in 2024

After years of favoring lower-cost essentials, consumers returned to higher-ticket purchases during Cyber Week. The share of expensive goods sold online rose over 15% compared to pre-season figures, with AI-powered product recommendations leading consumers to top-selling products like:

  • AirPods Pro
  • Ninja Creami
  • Our Place Always Pan
  • Vitamix blenders
  • Oura Ring

The highest-performing gift categories included electronics, apparel, furniture and bedding, groceries, and cosmetics.

2024 Black Friday trends we expect to continue in 2025

As we reflect on a record-breaking 2024 holiday season, we predict many of the key Cyber Monday trends and Black Friday strategies for retailers in 2024 will carry over and intensify in 2025:

  • Mobile will remain the primary shopping channel.
  • The shift to early shopping will persist.
  • AI-driven efficiencies will play an increasing role.
  • Retailers that focus on the customer experience will capture the most wallet share.

As a marketer, you can use these insights to plan your Black Friday e-commerce strategy and meet audiences where and when they scroll and shop.

Projected growth YoY

While 2025 holiday retail shopping may not match the explosive growth of 2023 to 2024, consumers are still expected to show up in force for Black Friday in 2025. The National Retail Federation projects that overall U.S. holiday sales will rise between 2.7% and 3.7% compared to last year.

Experian’s 2025 Q1 consumer data paints a more nuanced picture:

  • Mass retail transactions remain above 2024 levels, but YoY growth is slowing, from +8% in January to +4% in May.
  • Department stores, which grew 10% YoY in January, have since declined to -3% by May.
  • Apparel saw a similar trajectory, slipping from +7% growth in Q1 to slightly negative growth leading up to the summer months.

This slowdown suggests early signs of consumer fatigue, especially in discretionary categories, as inflation and tariffs continue to erode the spending power of price-sensitive consumers and small brands that rely heavily on imports.

Emerging trends and behaviors to expect in 2025

With inflation still weighing on household budgets and new tariffs potentially reducing consumer spending power by up to $78 billion, brands and shoppers are entering the holiday season with uncertainty. Roughly 91% of consumers may adjust their buying habits in response to tariff-driven price increases and inflation.

Consumers are still motivated by value, but they’ll expect more for their money and may start deal-hunting even earlier this season. You’ll need to be agile with your messaging, inventory, and budget allocation, as shoppers will still spend when the experience is seamless, personalized, and smart.

Let’s explore the key trends shaping the 2025 holiday season and how you can build them into your omnichannel marketing plan before the rush hits.

Omnichannel campaigns

In 2025, holiday shoppers will be more intentional than impulsive, which means they may zigzag between channels —browsing products on TikTok, watching TV ads, researching on Google, and checking out in-store or online before purchasing. They’ll want consistent, personalized experiences no matter where they engage.

This means you can’t rely on a single sales touchpoint anymore and must deliver a seamless experience wherever your audience spends time. Forrester shows 21% of global B2C leaders are already prioritizing omnichannel, which makes it a competitive necessity.

Fortunately, these efforts pay off. Omnichannel shoppers spend 1.5x more per month than those who shop on a single channel.

How Experian helps

Experian simplifies omnichannel marketing. Our identity graph connects hashed emails, mobile ad IDs (MAIDs), connected TV (CTV) IDs, and more so you can define your audience once and reach them consistently across every major channel.

With unified data, identity, and activation, we help you cut through platform silos and deliver coordinated, cross-device campaigns that actually feel connected.

Mobile first

In 2024, over 70% of orders and $195 billion in sales happened on mobile devices, according to Salesforce. As more consumers browse holiday deals from the couch, car, or checkout line, mobile-first shopping is among the top Cyber Monday retail trends and the main channel for on-the-go purchases.

For marketers, this means your mobile experience can make or break your Black Friday results. Responsive design, fast load times, and smooth checkout flows are the new expectations. Brands that invest in sleek mobile sites, intuitive apps, and frictionless buy online, pick up in-store (BOPIS) options will better meet and convert customers where they are at key moments.

How Experian helps

With Experian, you can reach mobile-first shoppers precisely at scale. Our identity graph connects MAIDs to individuals, so you can activate campaigns across mobile apps, SMS, and social with confidence. Define your audience once and deliver consistently personalized offers wherever they scroll, search, or shop.

CTV

On Black Friday 2025, shoppers won’t just be scrolling — they’ll be streaming, too. CTV continues to surge as a key channel for holiday shoppers, with viewership far outpacing ad spend. In 2024, CTV drove 31% of digital audience activation revenue. With nearly half of U.S. viewers expected to tune into free ad-supported TV (FAST) in 2025, CTV is becoming a core part of the Black Friday media mix.

Still, many marketers underestimate the channel, assuming it’s strictly an upper-funnel awareness channel rather than a direct driver of conversions. In reality, CTV can influence high-intent holiday shoppers closer to purchase than many assume.

With more consumers engaging with FAST during the holidays, CTV offers scalable, measurable reach and can fuel conversions across the entire funnel. And when paired with identity resolution and cross-device targeting, it becomes a powerful full-funnel tool.

How Experian helps

Experian gives marketers the household-level insights and activation capabilities to reach the right shoppers at the right frequency across platforms — a must for a high-volume weekend like Black Friday. Our identity graph connects devices within a household to manage frequency, unify messaging, and eliminate waste.

Plus, with support for Universal IDs like Unified I.D. 2.0 (UID2), you can activate audiences across CTV environments — including FAST — using login-based, privacy-compliant signals for a campaign that connects, converts, and performs on the biggest shopping weekend of the year.

Signal loss

Although Google has reversed its plan to phase out third-party cookies, 40% of browser traffic no longer supports them. You now need various identifiers across devices and platforms to get a complete customer view, especially during Black Friday when reach and precision are key.

That’s why marketers are shifting to alternative IDs like UID2, ID5, and Hadron ID to maintain reach. In 2024, we saw a 50% increase in Experian clients using alternative IDs and a 30% jump in the number resolved to individuals in our Digital Graph. These IDs are unlocking up to 60% incremental reach in campaigns compared to cookies.

Preparing a multi-ID approach and incorporating privacy-first strategies, such as contextual targeting, can give you a competitive edge this holiday season.

How Experian helps

Experian’s identity solutions connect all your digital and offline identifiers into a single, privacy-forward customer profile. This lets you recognize and reach your audiences no matter what device or platform they’re using.

Plus, with Contextually-Indexed Audiences, you can activate high-performing segments instantly in major demand-side platforms (DSPs) without cookies to maintain and improve addressability during the holidays.

RMNs

Retail media networks (RMNs) are set to capture 20% of digital ad spend in 2025. In particular, off-site retail media is expected to surge 42.1% this year, driving more Black Friday campaigns into channels like CTV, programmatic, and social.

This shift reflects a growing demand for full-funnel strategies, broader reach, and cross-channel measurement. RMNs that extend their first-party data beyond owned platforms will be best positioned to deliver results during peak shopping periods like Cyber Week.

However, off-site success hinges on clean, connected data. Many RMNs still face fragmented views of their customers, making it harder to scale audiences and measure performance.

How Experian helps

Experian helps RMNs scale off-site by resolving fragmented identities, enriching first-party data, and enabling seamless activation across channels. Our identity graph connects key digital identifiers to unify customer profiles, while our audience insights add depth with demographic, behavioral, and purchase data.

Curation

Curation is quickly becoming a go-to Black Friday marketing strategy, helping advertisers connect with high-value audiences by blending inventory with audience and contextual data. In fact, by 2026, private marketplace ad spending is projected to grow by $31 billion.

Instead of choosing between wide-open auctions or direct publisher deals, curation offers a powerful middle ground through curated private marketplaces (PMPs) built on first-party publisher data, contextual signals, and alternative IDs.

How Experian helps

Now unified with Audigent, Experian is setting a new standard for curated media buying. Our Curated Deals combine Experian’s powerful identity and data capabilities with Audigent’s flexible activation and audience customization.

You can activate high-performing audiences across DSPs or directly through Audigent’s PMPs to maximize precision, privacy, and scale ahead of the biggest shopping week of the year.

AI-powered shopping experiences

AI is becoming a co-pilot for holiday shoppers and reshaping the customer journey. From researching gift ideas and comparing prices to relying on personalized product recommendations and AI chatbots for faster service, consumers are using AI to shop smarter.

Salesforce reports that AI influenced 19% of holiday purchases in 2024 — a 6% increase from the previous year. In an Experian survey, shoppers shared they’re also using AI to help with BOPIS logistics and even choosing which BNPL option to use at checkout. Influencer content powered by AI and social algorithms is also guiding purchases in real time.

This holiday season, brands that weave AI into their digital storefronts, payment options, and social strategies will drive conversion.

How Experian helps

Experian uses AI and machine learning to help marketers deliver faster, smarter Black Friday campaigns. Our Digital Graph improves targeting with advanced household connections, while machine learning models fill in data gaps and identify high-intent shoppers. We also offer AI-powered audience recommendations and real-time contextual signals, enabling you to quickly build and activate the right segments at scale.

How to prepare for Black Friday 2025

Now that we’ve covered Black Friday trends for this year, it’s time to talk about how you can build them into a data-powered marketing strategy. Here’s where we suggest you focus your Black Friday planning for Cyber Week 2025.

Understand and segment your audience

Winning Black Friday 2025 starts with knowing your audience and how they shop so you can reach them at optimal times with messaging that resonates. Whether you’re targeting early-bird deal hunters or last-minute gifters, audience precision is the foundation for success this holiday season — and Experian can help.

Purchase intent

Drive performance by identifying consumers actively in the market for holiday purchases. With Experian’s holiday shopping audiences (available across major DSPs and platforms like Audigent, The Trade Desk, and DirectTV), you can reach:

  • Last-Minute Shoppers
  • One-Stop Holiday Shoppers
  • Post-Holiday Shoppers
  • Heavy Gift Givers

These intent-rich segments can help you capture demand at every phase of the season.

Spending behavior

While some consumers may splurge this year, others are tightening their belts due to economic turbulence. Experian’s pre-built holiday audiences help you target accordingly, with segments like:

  • Holiday High Spenders and Moderate Spenders
  • Big Box/Club Stores
  • Discount Holiday Shoppers, Black Friday, and Cyber Monday Shoppers

These segments can help you optimize campaign spend based on wallet size.

Channel preferences

Knowing where your audience shops is just as important as how much they spend or what they buy. Experian offers audiences like:

  • eCommerce Diehards
  • Brick-and-Mortar Diehards
  • Impulse Buyers
  • BOPIS Shoppers

Tailor your media mix and creative strategy to align with their channel behavior, whether they’re browsing in-store, online, or on social.

Demographic, lifestyle, and behavioral data

Experian helps you tap into rich demographic and lifestyle data to better understand and engage high-value segments, whether that’s suburban deal hunters, Gen Z beauty buyers, or luxury holiday splurgers.

And by layering in Experian Marketing Attributes — 5,000+ attributes that include financial behaviors, interests, shopping patterns, car ownership, media consumption, and more — you can gain a clearer picture of age, gender, purchase behaviors, and content habits for refined holiday targeting.

With our data marketplace, audiences are more accessible and actionable than ever. We offer:

  • Diverse, high-fidelity partner audiences
    • Easily activate audiences from 31+ premium data providers, including:
      • Attain: Real-time, permissioned transaction data from 8 million U.S. consumers
      • Alliant: Predictive audiences built from billions of consumer transactions across key verticals
      • Circana: Loyalty-based CPG and general merchandise audiences
      • Dun & Bradstreet: Privacy-compliant B2B audiences based on firmographic and professional attributes
  • Flexible activation across top platforms
    • Our identity graph powers our data marketplace, enabling audiences to be easily activated and highly addressable across display, mobile, and CTV with 10+ activation platforms, including Madhive, Open AP, Optimum, and Yieldmo.
  • Privacy-first audience planning
    • All data in our marketplace meets strict privacy and compliance standards, helping brands scale campaigns confidently.
  • Custom and pre-built audience options
    • Mix and match from 2,400+ Experian Audiences and Partner Audiences to find the right shoppers and meet your campaign goals.

Our data marketplace delivers the people you want to reach, where you need to reach them, with the insights to optimize in real time.

Personalize promotions

One-size-fits-all promotions won’t cut it in 2025. Consumers expect relevance at every touchpoint and ignore what feels generic or off-base. With the abundance of Black Friday offers, shoppers are filtering fast and prioritizing brands that understand their needs, preferences, and timing.

Here’s how you can deliver on these demands:

  • Deliver targeted product recommendations: Whether through chatbots or personalized emails, consumers want help quickly finding what they need. Brands that invest in smart recommendation engines position themselves to drive cart additions and increase average order value (AOV).
  • Customize promo codes by segment: Everyone loves discounts, but not all shoppers should get the same one. Use customer segments like high-spenders, last-minute shoppers, or deal-hunters from Experian’s syndicated holiday audiences to offer custom promo codes, boost conversions, and avoid over-discounting with those who would buy regardless.
  • Optimize the timing of offers: Timing is everything during Cyber Week when inboxes and feeds are flooded. Use our behavioral and lifestyle data to determine when your segments are most active and likely to buy, and schedule your best offers for maximum impact.
  • Use Experian Activity Feed: Black Friday 2025 will span devices, stores, and channels. Activity Feed connects the dots between online ad exposures and offline sales, helping you measure the impact of your campaigns and identify what drives conversions.

Case study: How Cuebiq increased match rates with Activity Feed

Using Activity Feed, Cuebiq, resolved digital ad exposures to MAIDs so they could know the impact of their campaigns on in-store visits and purchases.

Within three weeks, they resolved 85% of ad events to households across web, mobile, and CTV, giving their clients a clearer view of what drove store traffic and sales.

“In just a few weeks, they were able to maximize the match rate across the fragmented digital inventory, solving a huge problem when it comes to cross-channel attribution.”

Luca Bocchiardi,Director of Product, Cuebiq

Experian can help you win big this holiday season

Marketers are entering this season with more pressure, more complexity, and more opportunity than ever before. Whether you’re grappling with signal loss, evolving your omnichannel mix, or launching your first curated PMP, Experian has the data, identity infrastructure, and activation tools to help you win. Download our 2025 Holiday spending trends and insights report, in collaboration with GroundTruth, to access our predictions for this year’s holiday season.

Want help building your Black Friday marketing strategy? Let’s talk.

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In this connected ecosystem, data onboarding enables brands to activate, scale, and monetize their data responsibly, turning first-party insights into privacy-led growth opportunities. Trusted onboarding partners like Experian can help marketers activate first-party audiences with accuracy while scaling and connecting those audiences across the ecosystem for compliant, revenue-generating collaboration. What is data onboarding? Data onboarding moves offline consumer data — like CRM records, loyalty details, or transaction histories — into digital environments for activation and measurement. It connects real-world insight with digital engagement across display, social, search, connected TV (CTV), and commerce media. Data onboarding is now a strategic pillar for marketers managing signal loss, disconnected data, and rising privacy expectations. The approach you take and who owns the data determine what kind of onboarding it is: First-party onboarding: A brand activates its own customer data across digital platforms. Third-party onboarding: A brand enables others to use its data, often monetizing it — common in CMNs or commerce media ecosystems. Experian helps marketers succeed in both models. With AI-driven identity resolution, persistent identifiers, and privacy-first infrastructure, we make onboarding accurate, compliant, and scalable, regardless of who owns the data. Why do marketers need data onboarding? Even the most data-rich brands often have a limited view and reach when it comes to their audiences. They’re confined to the data they collect directly and to the owned channels they use to engage those people. Customer files may reveal who’s already in the ecosystem, but not always where those people spend time, how they behave across channels, or why they make certain decisions. Onboarding bridges that gap. It transforms offline data into digital activation power, allowing marketers to connect insight with action. Experian makes this possible at scale with trusted identity resolution, data ranked #1 in accuracy by Truthset, audience modeling expertise, and seamless data integration across platforms, helping marketers activate confidently and compliantly. With Experian’s onboarding solutions, marketers can achieve: Unified customer identity across devices, channels, and touchpoints. Cross-channel personalization with consistent, relevant messaging wherever customers engage. Scaled, privacy-compliant reach beyond owned channels without sacrificing control or consent. Better insights and audience creation by blending first-party and Experian Marketing Data for a deeper understanding. Cross-channel activation with deep integrations into the advertising ecosystem. Core steps in the onboarding process While onboarding can vary across use cases, the core process remains consistent. Experian’s AI-enhanced identity infrastructure streamlines every stage of data migration and activation, making each step safer and faster: Data ingestion: Transfer the data into the onboarding environment using privacy-safe encryption and consented parameters to protect sensitive information responsibly from the start. Transformation: Cleanse, standardize, and format records to align with digital identifiers. This eliminates inconsistencies and makes every record easier to recognize and activate later. Identity resolution: Link offline identifiers (names, emails, addresses) to hashed digital equivalents like mobile advertising IDs (MAIDs), CTV IDs, and universal IDs via Experian’s Offline and Digital Graphs. Identity resolution connects customers to their digital presence without exposing personal information. Identity matching: Match hashed emails, MAIDs, and device-graph identifiers to activation partners for each audience across demand-side platforms (DSPs), social, and CTV platforms. This expands your audience reach while maintaining accuracy and privacy. Activation: Deliver privacy-safe audiences to DSPs, social, search, or CMN shelves from third-party data providers (not the CMN’s own data) — or directly to an advertiser’s seat for immediate activation. You’ll turn insights into action and be able to reach the right people with relevant, compliant messaging. Behind this flow is Experian’s identity graph, which links 250 million U.S. individuals, 900 million hashed emails, and 4.2 billion digital identifiers refreshed weekly. It’s the foundation that keeps onboarding accurate as the signal landscape shifts. First-party vs. third-party onboarding Every digital marketing data point has a story, but whose story it tells depends on who’s using it. That distinction defines the difference between first-party and third-party onboarding. Both are essential to modern marketing, but they carry different expectations for control, consent, and accountability. First-party onboarding: Activate your own data safely and strategically First-party onboarding starts with the data a brand earns directly from its own customers through trusted relationships. This data belongs to the brand, as customers have given consent, and the brand has the responsibility (and opportunity) to use it well. That data might include: CRM records Loyalty-program data Purchase or transaction histories Website or app interactions Email subscribers or reward members How first-party onboarding works in practice The onboarding process connects this offline data to digital identity so marketers can reach their existing customers across channels. For example, a credit card company might take its CRM file of cardholders, hash the email addresses, and upload that file to a DSP via Experian’s Audience Engine. Experian’s identity graph resolves those emails to privacy-safe digital identifiers like MAIDs, CTV IDs, or universal IDs. The result is a ready-to-activate audience that can be reached on CTV, social, and display without exposing raw personally identifiable information (PII). Why control matters in first-party onboarding The advantage of first-party onboarding is control; the brand decides what to share and how to use it. It’s a powerful way to: Personalize messages for known customers Re-engage lapsed buyers or loyalty members Suppress existing customers from prospecting campaigns Measure performance with closed-loop attribution Doing first-party onboarding responsibly That control comes with responsibility. Even consented customer data that has been consented to can pose risks if handled carelessly or shared with unverified partners. Experian’s First-Party Onboarding sits on a privacy-first identity foundation, governed by decades of compliance leadership under laws like the Gramm-Leach-Bliley Act (GLBA) and Fair Credit Reporting Act (FCRA). We connect data and identity responsibly, so marketers can activate with confidence while protecting consumers. Why first-party onboarding matters First-party onboarding is the cornerstone of responsible marketing. It allows brands to deepen relationships they already have, using data that customers have freely shared. And with Experian’s secure First-Party Onboarding, that data stays encrypted, compliant, and under the brand’s control from start to finish. Third-party onboarding: Share and monetize data responsibly Third-party onboarding begins when a brand allows someone else to use its data. It’s how data providers, publishers, and especially CMNs monetize their audiences — turning first-party customer insights into addressable, privacy-safe segments that advertisers can buy and activate across digital channels. How third-party onboarding works in practice Think of it as data collaboration at scale. Let’s say a retailer collects first-party shopper data like product purchases, loyalty card usage, and store visits. Then, they partner with Experian to make that audience available to outside advertisers, such as a consumer packaged goods (CPG) brand. Through Experian Third-Party Onboarding, those audiences are resolved, privacy-protected, and distributed to integrated destinations such as The Trade Desk, Magnite, or NBCUniversal for activation. To the retailer, it’s their first-party data. To the CPG, it’s third-party data they can use for targeted campaigns. To Experian, it’s an opportunity to ensure the entire exchange is accurate and compliant. Why scale matters in third-party onboarding The benefit of third-party onboarding is scale. It enables data owners to monetize their insights, while giving advertisers access to richer audiences they couldn’t build on their own. It’s the engine behind CMNs, commerce media, and the growing data-sharing economy. With a partner like Experian, that scale becomes even more powerful. Our advanced modeling and identity solutions help brands expand their audiences responsibly using lookalike and predictive modeling to identify high-value segments, increase reach, and maximize performance across every activation channel. The responsibilities of data sharing in third-party onboarding As data ecosystems grow, so does the opportunity to collaborate responsibly. Once data leaves its original owner’s ecosystem: Consent obligations become more complex. Control over downstream usage can blur. Regulatory oversight increases, especially around transparency and consumer rights. With the right governance in place, these responsibilities can help strengthen partnerships, protect consumers, and create a foundation for sustainable growth. Experian’s ethical enablement role in third-party onboarding Experian’s enablement role is both technical and ethical. Our deep expertise enables us to partner with brands and support their monetization efforts, helping them derive new value from their data while maintaining the highest standards of privacy and compliance. Meanwhile, our infrastructure ensures third-party data onboarding happens securely and transparently: Identity resolution expands reach without overexposing identifiers. Data verification and governance ensure partners meet strict privacy standards. Revenue-share structures maintain fairness without hidden costs. Cross-channel integrations enable you to onboard your data once and activate it everywhere (programmatic, CTV, or social) through Experian’s 30+ direct and 200+ indirect destination partnerships. Why third-party onboarding matters Third-party onboarding is the foundation of modern data collaboration. When done through Experian, it becomes a trusted extension of your brand’s identity governed by the same privacy, consent, and accuracy standards that strengthen your first-party ecosystem. We help brands uncover new opportunities for growth, partnership, and responsible innovation. When first-party onboarding turns into third-party onboarding When data ownership shifts, privacy expectations change, and the rules of onboarding start to look a little different. This stage can feel complex, but with the right approach, the crossover becomes clear. It’s a natural evolution that helps brands connect data more effectively and collaborate confidently. Here’s what that can look like in practice. A retailer uses its own first-party data to engage loyal shoppers through its website, app, or email program. The data is secure, consented, and fully under the retailer’s control. Then comes collaboration. The retailer decides to partner with a brand, like a CPG company, to reach those same shoppers across connected TV or the open web. In that moment, the retailer’s first-party data becomes the CPG’s third-party data. Ownership doesn’t really change, but accountability does, along with new privacy and compliance considerations. This “crossover moment,” when first-party onboarding turns into third-party activation, is a small shift with big potential that can lead to new reach, deepen collaboration, and strengthen customer connections across the marketing ecosystem when managed responsibly. Why clarity matters in the crossover between first- and third-party onboarding When data starts flowing beyond owned channels, questions naturally come up. Marketers want to know things like: Who “owns” the audience once it’s shared with a partner or DSP? Whose privacy notice applies — the retailer’s, the brand’s, or both? How do we keep match accuracy without overexposing PII? Who’s responsible for opt-outs and suppression compliance downstream? These are the right questions to be asking, and they’re signs of a mature, data-driven strategy. Asking them is what helps brands strengthen governance, build trust, and get more value from collaboration. With the right framework in place, what could feel complicated becomes clear, opening the door to more confident growth across CMNs and other shared-data environments. How Experian brings clarity and control to the first- and third-party onboarding crossover As a neutral, privacy-first partner, we provide the infrastructure that keeps data secure, compliant, and meaningful wherever it flows. Our onboarding solutions help both sides of the partnership — retailers and advertisers — maintain trust through: Clear ownership and consent management: Experian enforces data-handling rules that preserve each party’s control. Every record is matched and activated in accordance with strict consent parameters and Global Data Principles that exceed industry standards. Accurate, privacy-safe identity resolution: Our Offline and Digital Graphs connect people to their devices, households, and behaviors using hashed identifiers, ensuring match precision while protecting individuals. AI-powered contextual intelligence: Experian’s AI models analyze real-world behavior and contextual signals to enhance match quality and extend reach without reliance on cookies. For CMNs, that means better off-site activation, targeting the right shoppers in the right environments while maintaining compliance. Trusted integrations and transparent reporting: With direct integrations into 30+ programmatic and TV destinations, Experian delivers consistent match rates and unified measurement through solutions like Activity Feed and Experian Outcomes. This is how Experian transforms complex data challenges into seamless, scalable collaborations that give marketers the confidence to expand responsibly into commerce media and commerce ecosystems. The new standard of responsible AI and commerce media Commerce media represents the future of audience activation, but only if the transition is managed responsibly. As the lines blur between data ownership and activation rights, Experian’s AI-driven, privacy-first identity framework acts as the connective tissue between retailers, brands, and platforms. We help CMNs: Enrich shopper data with Experian Marketing Attributes for deeper insights. Extend addressability off-site using privacy-safe identity resolution. Optimize activation through real-time, contextually aware audience expansion. Measure results transparently through privacy-compliant feedback loops. In short, we ensure that when your first-party onboarding becomes third-party activation, trust and performance stay intact. Why choose Experian's onboarding solutions? Many view onboarding as a data transfer, but we treat it as a trust process where accuracy, privacy, and performance align. Here’s why marketers choose us: 1. Unmatched data and identity foundation When brands struggle with incomplete or siloed customer data, Experian’s unified foundation connects fragmented records into a single, accurate identity. Our Offline and Digital Graphs link households, individuals, and devices with persistent accuracy. Updated weekly and built on decades of historical data, our graphs maintain 97% household coverage across the U.S., even through signal loss. 2. Privacy-first and compliance-led Given tightening regulations and growing consumer expectations, privacy compliance is essential. With decades as a regulated data steward, we apply the same rigorous controls from our financial operations to marketing data. Every data partner is verified for transparency and compliance with consent requirements, and all consumer data is governed by Experian’s Global Data Principles, which exceed industry standards. We help brands meet their privacy and consent obligations confidently while maintaining the data integrity that drives results. 3. Real-time, contextual activation Experian’s industry-leading Offline and Digital Graphs are widely adopted across the advertising ecosystem, powering identity resolution and audience activation for the world’s top marketers. Our integrations span 30+ direct and 200+ indirect activation platforms, including leading DSPs, CTV networks, and commerce environments. With real-time, AI-driven contextual intelligence, Experian enables privacy-safe targeting even in signal-limited environments through solutions like Contextually-Indexed Audiences that deliver reach without reliance on cookies or personal identifiers. 4. Platform flexibility Modern marketing requires interoperability. Experian’s onboarding framework is technically integrated across multiple platforms, offering brands and data providers the freedom to activate where they choose. Whether through self-service onboarding in Audience Engine for first-party data or managed onboarding for third-party monetization, Experian scales with your organization, providing transparent pricing, seamless delivery, and dedicated support teams to ensure every connection performs. 5. Human-centered innovation Marketing should strengthen relationships and build trust. Our AI-driven identity systems are designed to protect privacy, respect individuals, and create real human value — helping brands connect with people meaningfully. They aren’t built to collect more data but to make better use of the data you already have by connecting insights responsibly and ethically.  Every innovation at Experian is guided by the principle of balancing personalization with compliance. Top use cases for Experian’s onboarding solutions Our onboarding solutions are transforming how brands operate across industries every day. Whether you’re deepening loyalty, expanding reach, or proving performance, Experian helps connect data responsibly to drive measurable results. Here’s where we make the biggest impact: Automotive: Connect purchase intent data with digital identifiers for more efficient targeting. Commerce media: Use both first- and third-party onboarding — first-party for on-site activation and owned marketing, third-party for off-site activation and monetization — all while maintaining compliance and accurate attribution. CPG: Activate shopper data through retailer partnerships to drive off-site reach and stronger brand collaboration. Data providers: Monetize audience segments across Experian’s programmatic and TV integrations. Financial services: Deliver compliant, personalized cross-channel offers with unified identity. Healthcare: Use National Provider Identifier (NPI) onboarding to reach healthcare professionals compliantly. Retail: Power loyalty personalization, partner monetization, and CMN audience activation. Across each use case, Experian’s privacy-first identity foundation turns data onboarding into a trusted driver of growth and stronger customer relationships. Navigate the new data economy with Experian Data onboarding has come a long way, mirroring the changes in marketing itself. We’ve moved from relying on third-party cookies to empowering first-party data, and now to building collaborative ecosystems like CMNs. At Experian, we’re right in the middle of that evolution. With decades of data expertise, privacy leadership, and AI-driven activation, we help marketers connect more responsibly, measure what matters, and grow with confidence. Want to see what that looks like for your brand? Let’s build safer connections together. Start connecting responsibly Data onboarding FAQs What is Experian First-Party Onboarding and Third-Party Onboarding? Experian First-Party Onboarding helps brands take the customer data they already own, like CRM lists or loyalty files, and use it safely across digital channels for targeting, personalization, and measurement. Experian Third-Party Onboarding helps retailers, publishers, and data providers share or monetize their audiences responsibly with partners through secure, privacy-first activation.Both are powered by Experian’s trusted identity foundation that keeps every connection accurate, compliant, and privacy-safe. What’s the difference between first-party and third-party data onboarding? The difference between first- and third-party onboarding is who’s using the data. First-party means a brand is activating its own customer information, while third-party means that data is being shared or used by another advertiser or partner. When does first-party onboarding become third-party onboarding? First-party onboarding becomes third-party onboarding most often in CMNs or commerce media. When a retailer monetizes its first-party shopper data for use by CPGs or advertisers, the use case shifts to third-party onboarding. Why do marketers need both first- and third-party onboarding? First-party onboarding helps brands reach and understand their existing customers, while third-party onboarding helps expand reach, enable partnerships, and monetize data responsibly. Latest posts

Nov 19,2025 by Experian Marketing Services

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At Experian Marketing Services, we use data and insights to help brands have more meaningful interactions with people. As leaders in the evolution of the advertising landscape, Experian Marketing Services can help you identify your customers and the right potential customers, uncover the most appropriate communication channels, develop messages that resonate, and measure the effectiveness of marketing activities and campaigns.

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