At A Glance
As CTV viewership grows, marketers face challenges in targeting and measurement across fragmented platforms. Identity resolution and audience strategies, supported by Experian’s syndicated audiences and privacy-safe solutions, help DSPs and advertisers reach high-value audiences, improve campaign accuracy, and drive measurable outcomes.In our Ask the Expert Series, we interview leaders from our partner organizations who are helping lead their brands to new heights in AdTech. Today’s interview is with George Castrissiades, General Manager of Connected TV at AdRoll.
Premium reach and fragmentation
As viewer attention fragments across platforms, how should marketers redefine “premium reach” in CTV to prioritize engagement and audience quality over scale alone?
A few years ago, ad supported streaming over-indexed on younger adults, those without much financial history and much more budget conscious. It would have been fair for B2B brands to assume that maybe they weren’t going to find their C-Suite audiences on those channels, and so connected TV(CTV) was positioned as a top of funnel tactic aimed at retail. But that’s all changed – ad-free prices are going up, and ad supported tiers are the norm across the majority of channels. 66% of adults have at least one ad supported streaming channel, and adults today spend nearly as much time streaming movies and TV as they spend on their mobile phones. Now that ad viewing audiences on CTV really span the full spectrum of demo, techno, and firmographic segments, savvy marketers should partner with platforms that offer breadth and depth of targeting and measurement to find the highest value audiences wherever they’re watching CTV and serve them highly relevant ads that draw their attention towards the screen. I know I’m jumping out of my seat whenever I see an AdTech or MarTech ad.
Identity and relevance
What does a strong identity framework unlock for delivering household- and person-level relevance across screens, and how does it reshape audience planning?
In privacy-safe ecosystems, people want to share less data and log in to websites and browsers less frequently. If you can’t resolve a household ID to a CTV device through Safari and other sources of obfuscated identity, you’re going to end up losing a lot of signal along the way. On top of that, targeting smaller, higher-value audiences means this attrition can have a profound impact on your ability to build meaningful reach and use audience forecasts to predict scale. A strong identity framework is the key to maintaining as much of your planned audience as possible and staying true to initial forecasts.
AI and outcome planning
How is AI evolving CTV from tactical bidding to strategic outcome planning, and what mechanisms are in place to validate true performance lift?
Tomorrow isn’t guaranteed, especially not in advertising. Audiences change where and when they consume media, and so shifting budget to a placement that did well yesterday is like buying a stock when it’s outperforming – the gains might be gone by then! Predictive AI is bridging the gap to find the highest value and most engaged audiences in real time, versus being purely reactive. This helps drive outcomes which we see in the form of pipeline influence, ROAS, and site traffic lift – without exponentially increasing costs. The same is true for account-based marketing(ABM) outcomes – there’s a blend of signals, account “fit” and intent data that needs to be evaluated in a deeper, more intelligent way. AI is helping to find those highest value accounts, even before they’re in market, which means smart marketers aren’t showing up late to the party.
Measurement and incrementality
What privacy-safe, closed-loop measurement frameworks should become standard to prove incremental visits and sales from CTV campaigns?
Working with a dedicated multichannel, full-funnel ad and marketing platform like AdRoll can easily let you know when a user arrives at your site and makes a purchase, but understanding how that customer arrived there and which tactics deserve the credit requires a deeper, more sophisticated workflow. Our partnership with Experian allows all devices in a household to ladder back up to a household ID, so we can ensure accuracy without pivoting on anything personally identifiable. This works perfectly in CTV, an environment that follows an app workflow of user resettable device IDs rather than IP address or email but always connects seamlessly to web tokens including cookies. Accuracy, scale, and privacy are maintained in a proven way – you see this tech underpinning the infrastructure of streaming across all the biggest players, so marketers can rest easy.
Creative and commerce
How can creative sequencing and shoppable TV experiences convert living-room attention into commerce without compromising user experience or feeling intrusive?
I like to say that CTV trades attention for action. Users lean back and focus on the messaging and visuals of the big screen rather than scrambling for the mouse or tapping to close some intrusive pop-up. This focus means that the messaging is absorbed more quickly, but creatives can wear out their welcome just as fast. Sequential messaging really helps to move the messaging along without subjecting the viewer to longer ads where attention wanes, but also increases brand recall and specific product information because the story evolves with each impression. This is a great tactic to use when you want a viewer to take a specific action later – but shoppable ads can help motivate a user to act now, and new formats can really simplify things. Shoppable can feel out of range for most – the top players in this space own major e-comm storefronts and then tie them back into their own demand-side platforms (DSPs), content, and streaming devices. For the rest of us, dipping our toes in slowly through simple and cheap solutions like QR codes can connect audiences right to a web experience from their TVs, or intermediate solutions like interactive video ads. Users love to play around with fun on-screen experiences, and there’s a whole spectrum of crawl/walk/run options available.
Trust and governance
Which shared guardrails—brand safety, fraud control, and frequency management- are essential to unlocking sustainable, scaled investment in CTV?
I’ve always thought of CTV inventory analogously to high-end watches – if you buy from the source or a well-known, reputable dealer, you’re probably buying the real thing. But that fancy timepiece the guy was selling outside the bar, that you swore looked real? Probably not. Untrusted resellers and too-good-to-be-true pricing might mean you’re running ads on a screen at a lonely gas station at 3 am to an audience of no one, and that’s not even the worst case scenario. Good relationships and deep pockets can solve brand safety and fraud issues, but not every advertiser is going to have those resources. Brand safety and fraud prevention can reduce workload and help distinguish the good stuff from the growing pool of gray area, arguably, CTV inventory that isn’t what was promised to a customer. Outsourcing this trust also goes a long way, with buyers knowing you’re not grading your own homework. Frequency management is equally as important. Once you have your audience and your good supply, it’s important not to abuse a single household just because they meet your targeting criteria. Reach is your best friend with CTV.
Data and audience strategy
How do Experian’s syndicated audiences provide a consistent, scalable foundation for planning, activation, and measurement across CTV and digital, and what outcomes are clients seeing?
We love to talk about how Experian’s data is such an integral part of so much of streaming’s architecture, and the fact that it’s built on deterministic datasets means you’re getting scaled audiences built on knowledge rather than best guesses. That means a lot when working across multiple channels, privacy-safe environments, and households with an ever-growing number of connected devices. Our customers are always delighted at how precise targeting can be, especially in the B2B/B2C space – and knowing the size of those audiences helps them to understand how budget transforms into reach in a more predictable way. It’s confidence-inspiring to point to a new audience and tell your client that these are their future customers. The best part is showing them the outcomes reporting – we consistently see a massive spike in site traffic and engagement on days when a new Experian syndicated audience is launched!
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FAQs
Identity resolution ensures marketers can connect devices and maintain audience accuracy. Experian’s identity solutions help reduce data loss and improve audience forecasts, making campaigns more effective.
With viewer attention spread across platforms, marketers need tools that offer both broad and detailed targeting. Experian’s syndicated audiences provide reliable, scalable data to help identify and reach high-value audiences across channels.
Techniques like sequential messaging and shoppable ads keep viewers engaged and encourage action. Simple tools like QR codes or interactive video ads can connect audiences to web experiences directly from their TVs.
Strong identity frameworks help DSPs maintain accurate targeting and audience reach, even in privacy-focused environments. By connecting devices to household IDs, solutions like Experian’s Digital Graph ensure DSPs can deliver relevant ads and measure performance effectively across channels.
About our expert
George Castrissiades, General Manager of Connected TV, AdRoll
George leads the CTV go-to-market strategy at NextRoll, driving rapid growth and adoption of the channel for both B2B and B2C customers. With a track record of building and scaling CTV solutions, he is focused on developing a strategic playbook that accelerates success in the evolving digital advertising landscape.
Before joining NextRoll, George spearheaded CTV product innovation at iSpot.tv and held leadership roles in product and operations at YouTube, VICE Media, Crackle, Roku, and Innovid. His expertise spans product development, monetization, and market expansion.
About AdRoll
AdRoll is a connected advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through multi-channel advertising, audience insights, and cross-channel attribution, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.
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Gaming companies sit at a unique crossroads: they’re part entertainment powerhouse, part tech platform, part media company. Whether you’re publishing blockbuster titles, running a mobile game network, or building immersive in-game ad experiences, you have access to vast amounts of player data—and massive potential for growth. What's standing in the way of growth and loyalty Video game publishers and platforms are increasingly turning to data to understand, engage, and retain their players. But that’s easier said than done. Here are the top challenges they face: Data lives in silos. Gaming companies often collect data across multiple platforms—console, PC, mobile—but can’t stitch together a full view of the player across devices and titles. Identity is hard to resolve. Players interact across games, apps, websites, and platforms. It’s tough to connect all those signals and create a consistent, personalized experience. Privacy is non-negotiable. Regulations are tightening. Any solution must not only be powerful—it must be privacy-safe. Ad performance is difficult to measure. It’s often unclear which campaigns are driving engagement, conversions, or purchases—especially across fragmented digital touchpoints. How Experian can help you win with data and identity Experian helps gaming companies stop leaving value on the table. We turn scattered player data into a single, unified view—giving you the foundation to better understand and engage your players. Our approach: Organize, enrich, activate 1. We clean and unify your data We help you build a solid identity foundation by resolving messy, duplicate, or outdated records across systems. That means your player data from mobile, console, PC, and web all connects—giving you a clear view of how your users engage across games and platforms. 💡 How it’s working: A global interactive gaming company is partnering with Experian to unify and enrich player profiles across systems—boosting the performance of both player engagement campaigns and in-game monetization strategies. 2. We deliver deep customer insights With Experian, you go beyond surface-level data. We help you understand player behaviors, financial attributes, interests, and lifestyle factors—fueling more personalized experiences, smarter segmentation, and better monetization strategies. 💡 How it’s working: A major game developer used Experian’s data enrichment tools to gain deeper insights into player behavior and financial attributes—enabling more personalized in-game offers, smarter audience segmentation, and stronger player retention. 3. We enrich profiles and help you activate across channels We enhance your player records with hundreds of attributes—so you can create custom segments that work. Then, we help you activate those audiences in real-time across digital, social, and programmatic platforms. 💡 How it’s working: A global gaming publisher used Experian to build custom audiences and activate across programmatic channels, driving higher in-game engagement and ad ROI. Turning audiences into ad revenue In addition to improving their own player marketing, gaming companies are unlocking a second growth engine: ad revenue from non-endemic brands. Much like retail media networks, game publishers and platforms are realizing the value of their audience data. From airlines and automakers to QSR and CPG brands, advertisers are taking notice of the high-value, high-intent audiences inside game environments. But to attract that ad spend, publishers need to offer more than impressions—they need precise audience targeting, cross-device identity, and reliable measurement. How Experian helps drive better ad performance To appear authentically to a gamer, you need to know who they are and what they care about. Experian helps marketers understand a person’s behaviors and preferences to enable relevant, personalized advertising. And since nobody wants to see the same ad ten times during a session, we help manage ad frequency across devices and placements to protect the player experience. Our approach: Extend reach, measure results 1. We expand your digital reach Experian makes it easier to find and connect with your players wherever they are—across devices, platforms, and publishers. We help you build scalable audiences you can reach programmatically and with precision. 💡 How it’s working: Unity, a leading gaming platform, is redefining the way marketers reach their audiences across major and emerging channels. They’ve tapped into Experian’s syndicated audiences to gain player insights and help advertisers connect with gaming audiences across mobile, web, and connected TV (CTV) based on behaviors and preferences. 2. We help you measure what matters Whether your goal is app installs, in-game purchases, ad engagement, or player retention, we help connect the dots. You’ll know which campaigns are driving action—and where to double down. 💡 How it’s working: A leading global game publisher is working with Experian to enrich player profiles, build and activate audience segments, and measure how campaigns drive in-game engagement and purchases—giving them a clearer view of ROI across digital channels. Why choose Experian Whether you’re trying to build stronger player relationships or turn your audience into a high-performing advertising engine, Experian gives you the data and identity foundation to make it happen. We help you: Organize and clean your player data Resolve identities across digital touchpoints Enrich your data with deep, actionable insights Build and activate target audiences Measure impact across the player journey Let's power up together We’re already supporting leading brands across the gaming ecosystem—from global game publishers and mobile app developers to in-game ad networks and gaming platforms. And we’re ready to help more companies harness the full power of their data. Get in the game with us 🎮 Latest posts
As a programmatic media partner for marketers and agencies, MiQ’s mission is to ensure their clients’ media investments are spent on the right audiences in the right environments. MiQ needed a stronger way to unify audience insights, increase scale, and improve efficiency amidst signal loss. To meet this challenge, MiQ integrated Experian’s Digital Graph into their Identity Spine, creating a more comprehensive view of their clients’ target audiences and ensuring their data-driven solutions remain effective, regardless of the signal source or identifier in use. What is Experian's Digital Graph? Experian’s Digital Graph is like a puzzle, connecting billions of digital identifiers to create a complete view of consumers. As signal loss makes targeting harder, our Digital Graph helps marketers stay connected by linking cookies, mobile ad IDs (MAIDs), hashed emails (HEMs), IP addresses, connected TV (CTV) IDs, and universal IDs, like Unified ID 2.0 (UID2) and ID5. We put the pieces together, matching first-party data to a variety of digital IDs for better targeting, measurement, and cross-device insights—so you don’t have to. Challenge: Strengthen targeting capabilities amidst signal loss MiQ needed to stay agile in its strategy and partnerships to ensure digital connectivity amidst ongoing signal loss. To maintain campaign performance and scale, MiQ sought privacy-first partners they could integrate into their Identity Spine. MiQ’s primary objectives included: Strengthen audience targeting across all digital environments, with or without cookies. Reach target audiences in privacy-compliant ways. Maintain or increase the scale — even as reliance on cookie-based targeting declines. The solution: Integrating Experian's Digital Graph into MiQ's Identity Spine MiQ incorporated Experian’s Digital Graph, licensing HEMs, UID2s, and third-party partner cookies, into their proprietary Identity Spine. MiQ’s Identity Spine seamlessly connects over 60 cookieless data feeds and 25 ID solutions. “Experian’s Graph has bolstered our already comprehensive, multi-ID Identity Spine with incredible data on cross-device ownership and cross-channel behavior.”Georgiana Haig, Strategy and Partnerships Director, MiQ Results: MiQ expanded the reach and scale of their Identity Spine The integration of Experian’s Digital Graph with MIQ’s Identity Spine enabled marketers to find, grow, and measure customers across screens even as signal loss evolves and traditional identifiers fluctuate. The integration allowed MiQ to: Create a unified view: MiQ now has a unified view of its clients’ target audiences, enhancing their audience understanding with the addition of 6.5 devices to each matched IP address, enhancing scale and targeting capabilities. Increase scale: By matching first-party data to multiple universal IDs, MiQ expanded its reach across devices, contributing to a 51% increase in seed audience reach and and a 64% increase in reaching using universal IDs. Improve efficiency: The combination of Experian’s data with MiQ’s Identity Spine improved cross-device ID resolution, leading to more accurate measurement and reporting with a 70% match rate in associating MiQ-provided IP addresses with universal IDs. Stay connected to your audience despite signal loss with Experian MiQ’s Identity Spine stays strong through their partnership with Experian, keeping audience targeting effective even as signal loss changes the landscape. Download the full case study to learn more about how Experian’s Digital Graph enabled MiQ to strengthen audience targeting despite ongoing signal loss. Download the full case study Contact us About MiQ MiQ is a global programmatic media partner for marketers and agencies, with 19 offices across Europe, North America, and the Asia-Pacific region. They specialize in connecting data from multiple sources to solve business problems for their clients. They are award-winning experts in data science, analytics, and programmatic trading, focused on ensuring clients’ media investments are spent on the right audiences in the right environments. To learn more, please visit www.wearemiq.com. Latest posts
Summer may be vacation season for consumers, but it's go time for marketers. Between holiday weekends, travel season, and changing shopping habits, the pressure is on to deliver campaigns that land and convert. If you're feeling behind, you're not alone. Many marketers face the same challenge every year: How do you actually use the customer data you have to fuel high-impact, seasonal marketing? And how do you ensure your brand shows up in front of the right people in the right place before the competition beats you to it? That’s where Experian comes in. With Experian’s advanced Audience solutions, you can get ahead of the trends, connect with vacation-ready shoppers, and optimize performance across digital, TV, and retail media using customer data for seasonal marketing. Capitalize on vacation excitement to drive sales and growth Summer travel often triggers a surge in pre-trip spending. Surveys show that 82% of consumers plan to travel this summer, and according to Fortune, today’s travelers spend thousands of dollars on things like luggage, apparel, and recreation gear before they even leave their homes! But while consumer demand is heating up, so are the challenges. Marketers are navigating a turbulent economic environment shaped by shifting demand curves, tighter budgets, the rising cost of goods, and supply chain disruptions caused by newly imposed tariffs. These pressures are forcing teams to rethink everything from product positioning to pricing strategies. In this climate, it’s more important than ever to maximize performance, reduce waste, and stay laser-focused on reaching high-intent audiences likely to convert. Using customer data for seasonal marketing helps brands predict and capture demand with precise, relevant targeting. Whether your customers are planning a trip to the beach or hiking the Rockies, timely messaging and audience alignment can drive engagement and conversion. Experian Audiences power effective audience strategies But even the most compelling campaigns can fall flat if you're working with incomplete data, outdated segments, or generic targeting. Consumer data providers like Experian can help you fix that. Our Audience solutions help you go beyond assumptions and truly understand who your shoppers are, what they’re planning, and how they behave, so you’re ready to get in front of their summer plans. Six steps to creating a successful seasonal marketing campaign When you’re ready to turn summer intent into strategy, Experian Audience solutions help you translate vacation-driven behaviors into high-performing campaigns. Each product in the Experian Audience suite supports a specific stage in seasonal marketing planning and execution. 1. Define your goals Before diving into channels and creatives, get clear on your customer database marketing goals. Are you trying to increase online purchases? Drive in-store traffic? Expand brand awareness? Use Syndicated Audiences to set fast, focused goals. If you’re short on time, Experian’s 2,400+ Syndicated Audiences give you a head start. These pre-built, behavior-based segments — from luxury travelers to seasonal sports enthusiasts — help you quickly identify who to target, where they spend time, and how to message to them. With segments ready to plug into 30+ activation platforms, you can ensure quick, confident activation. 2. Decide what data you need and which audiences to target Using customer data for seasonal marketing means mapping behavior to intent. This core tactic in customer database marketing can help you drive deeper engagement. Our data solutions simplify the process, whether you’re starting with limited data or already know your best customers. If you’re starting with a list, Enrichment can append lifestyle, income, and travel preference data to help you understand what motivates your existing customers. If you don’t have a list, Marketing Attributes gives you full control when building new audiences or lookalikes based on relevant seasonal traits like beach vacationers or frequent CTV watchers. 3. Identify key holidays and events Summer is full of shopping triggers: Memorial Day, Father’s Day, Fourth of July, Labor Day, and countless local and regional events. However, not every customer behaves the same way. Use Enrichment to understand when your customers are most likely to act. By comparing your first-party data to broader market segments, you can time promotions more strategically. For instance, enrichment might reveal that outdoor gear buyers convert in early June, while luxury travelers plan closer to July. 4. Activate across digital, TV, and retail media Summer shoppers don’t stick to one screen. They’re streaming TV, reading travel blogs, browsing retail apps, and catching up on email — often from a beach chair or airplane seat. That’s why omnichannel delivery is a must, and it’s where consumer data vendors like Experian can help you reach your audience across channels with targeted messaging for key holidays and events: Syndicated Audiences simplifies omnichannel activation with built-in integrations to 30+ leading activation platforms. These pre-mapped segments let you deliver consistent messaging across the places where your audience is most engaged. Looking for privacy-forward reach? Contextually-Indexed Audiences are segments built by linking real-world behavioral data to the types of content those audiences typically consume online, allowing you to activate based on content instead of identity while offering a more contextually relevant experience. Using customer data for seasonal marketing, Experian maps real audience segments across web and app environments — like national park guides and travel blogs — for ID-free precision targeting in a cookieless environment. 5. Track and evaluate performance Don’t wait until the end of the campaign to make changes. Experian’s measurement tools help you track performance in real time, so you can optimize early and often. Measure how well specific audiences — enriched, syndicated, or contextual — are performing across platforms and use those insights to shift spend toward top performers. 6. Optimize and refine your strategy After the season ends, it's time to take what you’ve learned and build smarter for the next push. Use Outcomes to analyze: Who converted Which segments underperformed How your customer base compares to the broader market How your audience evolved Which campaigns drove meaningful adoption These insights can then inform your next round of audience building, so whether it’s back-to-school or a holiday, you’re already ahead. Example 1: The beach vacation shopper To illustrate Experian’s Audience solutions at work, let’s say a high-end swimsuit brand wants to reach women over 30 planning beach vacations to Florida, Hawaii, or Mexico. However, their CRM only includes basic transaction and purchase details and offers little insight into who their customers are. Audience solution: Enrichment Using Experian’s Enrichment solution, the brand could layer on lifestyle, income, and travel preference data to turn shallow profiles into rich audience segments. With a deeper understanding of their shoppers, the brand could develop a targeted messaging strategy by destination, build high-performing lookalike audiences, and confidently activate across channels. Example 2: The European traveler As another example, suppose a footwear brand wants to reach millennial travelers heading to Europe between May and August. They specialize in stylish, comfortable walking shoes that are ideal for travel but lack the technical in-house resources to build custom segments. Audience solution: Syndicated Audiences Using our Syndicated Audiences, the brand could easily tap into pre-built segments tied to leisure travelers, international shoppers, and comfort-focused footwear buyers. With plug-and-play access to over 2,400 verified audience segments, the brand could quickly layer this targeting into their programmatic and paid social campaigns without requiring custom development. And with fast speed-to-market and improved message relevance, the brand could launch cross-channel campaigns just in time for peak summer travel planning. Example 3: The outdoorsman Consider a camping tent company that wants to reach families planning summer trips to national parks, campgrounds, or RV resorts. They don’t have much first-party data to work with, but they know their audience is online, researching their next adventure. Audience solution: Contextually-Indexed Audiences With Experian’s Contextually-Indexed Audiences, the brand could target people actively reading content about outdoor travel (like hiking tips, campground reviews, or road trip itineraries) without relying on cookies or IDs. They’d be able to activate contextually relevant audiences mapped to sites that outdoor enthusiasts frequent and drive site traffic with strong click-through rates. Example 4: Big-box retailer launching summer gear Imagine a national retailer preparing to promote summer essentials like patio furniture, grills, fitness gear, and travel accessories. Their goal is to build predictive models for their summer product demand and reach new customers most likely to buy before they even search. Audience solution: Marketing Attributes With Experian’s Marketing Attributes, the retailer could license over 5,000 lifestyle, demographic, and behavioral variables to enrich internal models and uncover high-indexing consumer groups, such as outdoor entertainers or health-conscious families. This data-powered insight would help them predict demand and identify audience segments worth testing across media channels. The team could find new, qualified segments ideal for email and CTV activation and get a head start on the season, eventually increasing ROI on their summer campaign spend. Talk to Experian about your summer campaigns today Using customer data for marketing doesn't have to be overwhelming, especially when you have access to a trusted consumer data provider and plug-and-play audience tools for every stage of the funnel. Whether you’re working with a robust CRM or starting fresh, consumer data vendors like Experian can help you reach the right audiences with speed, accuracy, and confidence. Our advanced tools are designed for both advanced marketers and teams just beginning to explore consumer database marketing. No matter your goals, Experian is here to help you build an audience strategy that performs. Contact us today Latest posts