Brands want more from their media investments: better insights, more efficient reach, and clear proof of performance. Whether you’re starting with high-quality first-party data or need help reaching new audiences, Experian offers flexible solutions to drive reach among key audiences and to measure the impact.
We’ve built two primary activation and measurement solutions tailored to how brands operate, so you can spend less time managing data and more time driving outcomes.
Use case 1: First-party insights to activation and measurement
Best for: Brands with first-party data looking to deepen their understanding of existing customers, activate intelligently, and measure what matters – all through a single trusted partner.
Solution: Audience Engine + Outcomes
Audience Engine
Audience Engine is our self-service platform designed to help you onboard first-party data, gain key insights into your customers, build custom audiences using our powerful data assets, and activate them across 200+ platforms — all within a single workflow.
Outcomes
Experian Outcomes closes the loop by measuring real-world results of your campaigns (such as visits, purchases, and website actions) and tying them back to specific media exposures across digital and TV channels.
Together, these tools offer a full-funnel audience and measurement solution, from planning and activation to proving performance.
Let’s bring this to life
A leading athletic retailer partnered with Experian and Yieldmo to drive in-store foot traffic, targeting shoppers likely to buy from their competitors during key sales windows.
Using Experian’s Audience Engine, which includes our proprietary and third-party data marketplace, Yieldmo built a high-performing, self-serve targeting strategy for the retailer. By combining Experian Audiences with Partner Audiences from Alliant, Circana, Webbula, and Sports Innovation Lab, Yieldmo was able to build apparel and footwear audiences from the data marketplace including:
- In-store shopper segments
- Athleisure purchasers
- Competitive purchasers
Audience Engine also enabled Yieldmo to tap into Experian’s identity graph, expanding cross-channel reach and maximizing campaign scale and precision.
And while not used for this campaign, our Outcomes solution allows advertisers to tie media spend to in-store activity, so retailers can measure true business impact.
Benefits
Understand your customers more deeply
To reveal behavioral, demographic, and lifestyle trends.
Reach your first-party audiences at scale
Across top activation platforms, using Audience Engine’s onboarding capabilities.
Increase your brand awareness
By reaching prospective audiences, using Experian Audiences, Partner Audiences, and lookalike audiences.
Measure campaign effectiveness
With Outcomes, which correlates media exposures (digital and/or TV) with offline and online conversions, visits, or sales.
Optimize future media buys
By using attribution insights to refine targeting, creative, and channel mix based on what’s actually driving results.
Use case 2: Activation and measurement
Best for: Brands that already know who they want to reach and are looking to activate high-quality, data-driven audiences across their preferred media platforms and want to clearly understand what’s driving performance.
Solution: Audiences + Partner Audiences + Outcomes
Audiences
Experian Audiences are pre-built audience segments grouped by shared attributes from Experian Marketing Data built for activation on-the-shelf of top programmatic, TV, and social destinations like FreeWheel, Magnite, and Madhive, in addition to Audience Engine.
Partner Audiences
Experian’s Partner Audiences are high-quality audience segments sourced directly from 30+ leading third-party data providers like Affinity, Circana, and Dun & Bradstreet. These segments are curated across verticals like Business, CPG, Health, Retail, and Travel, and are available through on top media destinations, in addition to our data marketplace for easy selection and deployment.
Outcomes
Experian Outcomes helps close the loop by tying real-world results back to media exposures across digital and TV channels.
Together, these products empower marketers to activate smarter and prove success with confidence.
Let’s bring this to life
A leading fashion brand set out to grow their customer base by reaching high-intent shoppers where they spend their time: online. Their goal: drive e-commerce conversions through a programmatic campaign powered by The Trade Desk.
To do it, they needed more than just reach, they needed accuracy. That’s where Experian came in.
On The Trade Desk, the brand quickly discovered Experian’s prebuilt audience segments, readily available and easy to activate. They selected:
- Age Range: 25–44
- Women’s Fashion Frequent Spenders: Households identified as frequent purchasers of women’s apparel, cosmetics, jewelry, and accessories—based on verified, consumer-reported transactions from the past 24 months.
These segments gave the brand confidence that it was putting its message in front of the right consumers, those most likely to engage and buy.
To understand whether their campaign was driving results beyond impressions, the brand implemented a site pixel to capture both top-of-funnel visitation and bottom-of-funnel conversions.
Using Experian’s Outcomes solution, they were able to close the loop—tying ad exposure directly to e-commerce sales. The Outcomes report showed clear campaign lift, highlighting which channels and audience segments performed best. Armed with these insights, the brand refined their targeting and messaging for future media buys—boosting ROI with each iteration.
Benefits
Reach your ideal audience at scale
By activating Experian Audiences and Partner Audiences off the shelf at digital and TV platforms.
Access privacy-conscious, diverse data
Curated by 30+trusted data providers in verticals like Business, CPG, Health, Retail, and Travel without needing to manage multiple data contracts.
Understand what’s working
Through Outcomes reporting, which connects media exposure to offline and online outcomes like conversions, purchases, or visits.
Continuously improve performance
By using attribution insights to inform audience selection, creative strategy, and media channel mix for future campaigns.
Bring this to your brand
Experian’s activation and measurement solutions for brands gives you the tools to act with clarity: from onboarding your first-party data to reaching new customers and tying media back to real results.
Whether you’re starting with deep customer insights or building campaigns from scratch, here’s how our solution helps:
Audience Engine
Onboard your first-party data, gain insights into audience composition, build custom audiences using Experian and Partner Audiences, and activate them across 200+ leading platforms — all through a centralized, self-service platform.
Audiences and Partner Audiences
Reach high-intent prospects using Experian’s syndicated audiences or custom-built segments from partners like Circana, Dun & Bradstreet, and more.
Outcomes
Understand what worked. See how media exposure correlates with actions like store visits, quote requests, site activity, or purchases.
Every element is built to help you scale campaigns, improve addressability, and tie media spend to results that matter—without the overhead of multiple vendors or disjointed systems.
Ready to see it in action? Get in touch with our team.
Latest posts
Welcome! Who doesn’t like a warm welcome? Whether your customer is walking into your store or just signed up on your website to receive communications from you, she expects a warm reception. It’s important to make that first impression count. A welcome series helps the conversation open up between the customer and your brand. It sets expectations on the types and cadence of content the customer will receive. Welcome emails also garner 86 percent higher open rates than regular promotional mailings – not too shabby! In a recent webinar, Saks Fifth Avenue shared that they are constantly testing new and current programs to optimize the customer experience. As a result, they discovered that switching from batch-sending welcome emails to sending welcome messages in real time increased open, click and redemption rates significantly. Here’s an example of their welcome series: Saks’ results are consistent with Experian Marketing Services’ welcome email findings which indicate that emails triggered in real time receive up to 10 times the transaction rates and revenue per email vs. those that are batched. A welcome series has also been shown to increase retention by educating customers on new ways to use products and services they’ve purchased from your brand. These emails also can remind customers of the benefits they’ll reap from enrolling in your loyalty programs or credit card. … and welcome back Even if a customer has been welcomed and has interacted with your programs, a day may come when the customer goes silent. Reactivation campaigns are an effective way to get them to re-engage. Naturally, it’s important to target your dormant customers in a variety of channels so you can reach them more effectively. Maybe you’re wondering why I jumped from the warmth of a welcome series right into reality of needing a reactivation campaign. The reason? Marketers need to understand where a customer is in their lifecycle and come full circle with customers if they have parted ways. Marketers can pique the interest of a returning customer by telling them what’s new and reintroducing them to their brand. Carnival® Cruise Lines, for example, sends a welcome-back email that features the newest social networks, offers and deals its customers can take advantage of immediately. At the end of the day, customers expect to receive relevant and engaging messages throughout their entire relationship with a brand. Customer life cycle programs deliver just that. If you’re interested in learning more about welcome campaigns, waitlist/back-in-stock programs and other remarketing strategies, check out our webcast, Driving revenue through customer lifecycle marketing featuring Josh Pratt, Director of Email & Promotions for Saks Fifth Avenue and Saks Fifth Avenue OFF 5TH. Contact us today
It seems that every time I go into a store today, I am offered a loyalty card. From one of my favorite local restaurants to my shoe store VIP program, I feel like I am getting a host of emails and points at every turn. Statistics support my theory: according to a recent Experian Data Quality study, 91 percent of organizations use loyalty programs. Why did they become so prevalent? Today’s consumer is more empowered than ever before and driving major change within business. In the era of Yelp, digital channels and a 24/7 shopping cycle, organizations have less control. Just look at the shoe market, which you can tell I pay attention to. It used to be that you would purchase whatever your local department store or brick-and-mortar retail had to offer, which might be 50 different options. Now, you can go online, read reviews and browse hundreds of different choices based on style and color. In fact, last night I went online and searched for black boots and scrolled through six pages of different options! Loyalty programs are a counter balance to that choice and empowered customer behavior. They make sure that while I am shopping for shoes, I am probably doing it through my preferred store and earning reward points for free merchandise. And through the loyalty process, companies are collecting a lot of data. Customers usually need to provide more than three types of information to sign up, the most popular being email, followed by name and phone number. However, collecting this information accurately isn’t always easy, which is why poor data collection is one of the leading problems for loyalty programs. Eighty-one percent of companies face challenges related to these programs, the two biggest being not enough customers signing up and poor contact data. Inaccurate data means that a customer has signed up, but the marketer is unable to communicate with them in the desired channels. This clear drop in communication and a potentially bad customer experience could be by improved data collection. Sixty-four percent of respondents say this is a needed improvement. Let’s go back to my shoe retailer example. If they had collected my email wrong, I wouldn’t get my email confirmations or offers around upcoming sales. If they got my address wrong, I wouldn’t be receiving my shoes. Considering how much money I spend on shoes annually, which I am ashamed to admit, if any of those items went wrong, I might switch to a competitor. That can equate to a lot of money annually, especially when you look at it across a large number of clients. When a customer chooses to sign up for a loyalty program, they are making a commitment to the company and expecting something in return, be it points, free shipping, coupons or just company updates. However, if bad contact information is collected, then the consumer often never receives the benefits, resulting in a bad customer experience. In the next year, marketers need to data validation in place to ensure information is accurate upon collection. This type of software can be implemented across all channels where information is collected and ensure data is accurate while the consumer is still engaged. If information is accurate when it is collected, then loyalty programs have a better chance at engaging consumers and actually seeing the benefit that a loyalty program can provide. To learn more about loyalty programs and the research mentioned above, please read our new white paper, Driving customer loyalty. Contact us today
Black Friday online traffic increased 7% in 2012 versus 2011 as the top 500 retail sites received more than 193.8 million total US visits. So far this Holiday week of online traffic to the top retail sites is up 10% on average. Online retail traffic was up 1% on Black Friday compared to Thanksgiving Day 2012 traffic this year. Amazon.com remained the top visited retail site on Black Friday while Walmart was the second most visited retail site. BestBuy moved up to the 3rd most visited site while Target was the 4th most visited site. JC Penney moved up from being the 8th most visited retail site on Thanksgiving Day to the 5th most visited on Black Friday. Among the top 5 sites, JC Penney saw the biggest day-over-day growth at 26%. Looking at the top 20 retail sites on Black Friday, the Apple Store site saw the biggest day-over-day growth at 99%. Check back for CyberMonday insight and a weekly recap of this week. Contact us today