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The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...

November 6, 2014 by Experian Health

It’s only natural to want to be fairly, fully and quickly reimbursed for services – it’s the basic foundation of business. Yet only in...

November 5, 2014 by Merideth Wilson

There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...

September 16, 2014 by Experian Health

In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may...

July 9, 2014 by Experian Health

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

March 5, 2014 by Merideth Wilson

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

February 18, 2014 by Steve Millhouse

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

February 11, 2014 by J. Scott Milne

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

December 12, 2013 by Merideth Wilson

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny...

October 31, 2013 by Experian Health

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