Patient Engagement

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How to improve collections and patient satisfaction wi...

How did Starbucks lose $1.2 billion in sales during the pandemic, but still exceed revenue expectations in the last quarter? The answer lies in...

Read More How to improve collections and patient satisfaction with contactless payments
Success at a glance: patient-centric collections...

With high-deductible health plans, larger out of pocket costs, and confusion about medical costs in general, it’s no surprise that patients today face increased...

Read More Success at a glance: patient-centric collections
Success at a glance: call center scheduling...

The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have...

Read More Success at a glance: call center scheduling
How health plans can reduce ED visits and readmissions...

Visits to emergency departments (ED) dropped by 42% in the early months of COVID-19, according to the CDC. In pre-pandemic times, this might have...

Read More How health plans can reduce ED visits and readmissions post-pandemic
Patient acquisition and retention strategies to implem...

A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....

Read More Patient acquisition and retention strategies to implement post COVID-19
Success at a glance: online self-scheduling after hour...

“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s...

Read More Success at a glance: online self-scheduling after hours
The benefits of online scheduling during a “twindemic”...

In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink...

Read More The benefits of online scheduling during a “twindemic”
Success at a glance: improved collections, part two...

While all hospitals and health systems will no doubt encounter revenue-specific challenges related to the pandemic, a solid foundation and targeted approach for improved...

Read More Success at a glance: improved collections, part two
Success at a glance: improved collections, part one...

Before working with Experian Health, call center operations at Sanford Health were disparate and disjointed, with each call center operating on a different phone...

Read More Success at a glance: improved collections, part one