At A Glance
AI can make marketing more human when it understands people in context. Experian’s technology interprets real-time contextual signals—from temporal to situational intent—to align every message with the moment. By connecting identity and context, marketers can create timely, relevant, and responsible engagement that builds trust and drives meaningful outcomes.Personalization without context misses the moment
Marketers have spent years perfecting personalization — but personalization alone often misses the mark. We’ve all seen it. You shop for a weekend getaway, then get served travel ads weeks later when you’re already home. The data was right. The timing wasn’t.
Personalization based only on identity and behavior knows who you are but not when or why you’re ready to act.
At Experian, we believe AI should make marketing feel more human. That means understanding people in context, recognizing their environment, mindset, and the moment, to create relevance that feels timely, not intrusive.
The context gap: Why identity and behavior aren’t enough
Identity and behavioral data can reveal the kind of consumer someone is and the kind of products they may want to buy. But they don’t explain what’s happening right now.
The missing layer is context: the dynamic, real-time signal that shows why this moment matters. Context bridges the gap between knowing something about a consumer and understanding their intent.
In an era of fragmented signals and stricter privacy rules, context is one of the most reliable ways to stay relevant without over-reliance on personal identifiers. It helps marketers adapt to shifting needs while keeping privacy intact.
How Experian interprets context in real-time
By context, we mean all the subtle, in-the-moment signals, like time of day, location, or what someone’s watching, that shape what people care about in real-time. At Experian, our technology interprets these in real-time:
Temporal signals
Time-based patterns such as daypart (morning vs. evening), recency (how fresh a signal is), seasonality (holidays, life events), and micro-moments (split-second intent-driven actions).
Environmental signals
The media or content environment; what type of program, article, or channel someone is engaging with when they see your ad.
Situational intent
Signals like browsing behavior or purchase patterns that hint at a person’s stage in the buying journey, from early research to final decision.
By layering these signals over verified identity and behavioral data, Experian’s AI-powered technology helps marketers predict not just who will act, but when they’re ready to act.
Experian’s approach: Turning context into relevance
Consumer behavior changes by the minute, and marketers need to adapt just as quickly. Our technology interprets live bidstream data, device activity, content, and timing to optimize in the moment, ensuring your campaigns deliver meaningful relevance, not just broader reach.
Our process combines:
Input
Clean, accurate identity and audience data anchored in our privacy-first framework.
Enrichment
Our models fuse household, device, and publisher context to reveal moment-based intent.
Activation
We’re investing in agentic workflows that help marketers plan and execute performance campaigns at scale, activated via our real-time technology that dynamically adjusts deals and surfaces contextually aligned opportunities.
Governance
Every signal and recommendation follows Experian’s principles of transparency, consent, and ethical oversight.
We call this AI-powered simplicity tools that help marketers work more efficiently, with intelligence that feels intuitive and human-centered.
How context changes the game for marketers
AI without real-time context can only react based on what it already knows. AI-powered by in-the-moment contextual data points enables marketers to anticipate, not just react.
A travel brand can shift creative from “dreaming” to “booking” mode when AI detects signals of active planning.
A retailer can align promotions with trending content or regional weather shifts in real time.
A CPG brand can trigger different product messages based on the context of recipes or household occasions.
Adjustments based on contextual signals compound into meaningful gains — higher engagement, better efficiency, and a consumer experience that feels natural rather than intrusive.
Context makes AI more human
Context introduces empathy into automation. It’s what keeps AI from overstepping, ensuring the message fits the moment. When marketers respect timing, environment, and intent, ads feel like service, not surveillance. Context transforms relevance into respect.
At Experian, our vision is to make every signal serve people, not profiles. Because the more our technology (including our AI tools and capabilities) understands context, the more human marketing becomes.
At Experian, responsible intelligence is built in
Every contextual model we deploy adheres to our standards for transparent and responsible innovation. We validate inputs, monitor model drift, and ensure no context-based variable introduces bias or privacy risk. This is what responsible automation looks like in practice: intelligent, explainable, and ethical.
From who to when: Context is the future of AI-driven marketing
Identity tells us who someone is. Context tells us when it matters.
The next wave of AI-driven marketing will unite privacy-first identity with contextual intelligence to deliver real-time relevance, responsibly. At Experian, we’re building that future now. Our AI-driven capabilities bring identity, insight, and generative intelligence together so brands, agencies, and platforms can reach the right people, at the right moment, with relevance and respect.
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About the author
Matthew Griffiths
SVP of Technology, Audigent, a part of Experian
Matthew Griffiths is a seasoned technology entrepreneur and a driving force in advertising technology, data technology, and AI. As the Co-Founder and former CTO (now SVP of Technology) at Audigent, a part of Experian, he plays a pivotal role in shaping the company’s cutting-edge solutions for data activation, curation, and identity management.
With years of executive experience across the U.S., Africa, and the U.K., Matthew has a proven track record of leadership in steering the adoption and use of cutting-edge technologies to drive business outcomes. His expertise spans from collaborating with top global corporations and governments to spearheading award-winning technology projects that deliver life-changing impacts in some of the world’s most underserved communities.
Matthew’s dynamic approach to solving complex business and technology challenges makes him a visionary leader in the AdTech space, consistently driving innovation and performance through technology.
FAQs
Context makes AI-driven marketing more effective because it helps marketers understand people in context, recognizing their environment, mindset, and the moment, to create relevance that feels timely, not intrusive. Context helps marketers understand not just who a person is, but when and why they’re ready to act. Experian’s AI-powered technology layers contextual signals over verified identity data to deliver relevance that feels intuitive, not invasive. This approach connects recognition with understanding, making every campaign more effective and more human.
Identity and behavioral data can reveal the kind of consumer someone is and the kind of products they may want to buy. But they don’t explain what’s happening right now. That’s the context gap—the missing link between knowing something about a consumer and understanding their intent. Context closes this gap by analyzing environmental, temporal, and situational signals that reveal intent—without using invasive identifiers.
Yes, at Experian, our technology interprets contextual signals, including temporal, environmental, and situational, in real-time. By layering these signals over Experian’s verified identity and behavioral data graph, marketers can predict when consumers are most receptive, turning data into real-time opportunity.
At Experian, every contextual model we deploy adheres to our standards for transparent and responsible innovation. We validate inputs, monitor model drift, and ensure no context-based variable introduces bias or privacy risk.
– Privacy-first clarity: We unify household, individual, device, demographic, behavioral, publisher first-party signals, and contextual data points to build a reliable view of consumers, even when certain signals are missing. This clarity helps marketers personalize, target, activate, and measure with confidence.
– Predictive insight: Our models go beyond describing the past. They forecast behaviors, fill gaps with inferred attributes, create lookalikes, and recommend next-best audiences so clients can anticipate opportunity.
– AI-powered simplicity: We’re investing in generative AI and exploring emerging agentic workflows to reimagine how marketers work. Our vision is to move beyond basic audience recommendations toward intelligent audience discovery and automated setup, helping teams uncover opportunities they may not have considered, while spending less time on manual work and more time on strategy and outcomes.
– Real-time intelligence: Consumer journeys never stand still. Our AI-powered technology interprets live bidstream data, device activity, content, and timing to optimize in the moment, ensuring campaigns deliver meaningful relevance, not just broader reach.
– Transparent and responsible innovation: We drive safe, modular experimentation, from generative applications to agentic workflows, always balancing bold ideas with ethical guardrails. We stay at the forefront of evolving legislation and regulation, ensuring our innovations protect consumers, brands, and the broader ecosystem while moving the industry forward responsibly.
Latest posts
After another week under the sun at Cannes Lions 2025, one thing is abundantly clear: our industry is done talking about possibilities — it’s ready to act. From speaking engagements to packed suite meetings, and even stateside through our “Can’t Cannes” activations, the appetite for change was real — and we were right at the center of it. A front-row seat to innovation Experian made a powerful impact across the Croisette, partnering with Audiostack, Basis, Infillion, IQVIA, Magnite, NextRoll, Odeeo, OpenX, The Female Quotient, and the Unplugged Collective x The Digital Marketer, to contribute to some of the week’s most insightful conversations. Our thought leaders were everywhere—on stage, in studio interviews, at executive roundtables—offering a clear voice on retail media growth, pharma advertising disruption, AI innovation, and identity-driven personalization. Three themes that defined the week 1. AI gets real If 2024 was the year of AI buzz, then 2025 is the year AI found its footing. Conversations shifted from “what if” to “what now.” While the promise of AI was front and center, conversations with clients and partners highlighted that we’re still in the foundational phase. Real-world applications—from creative optimization to predictive segmentation—are gaining traction, but long-term value will depend on robust data architecture and trustworthy identity frameworks. MiQ and PMG debuted AI-integrated platforms that demonstrated how AI can automate creative, optimize budget allocation, and personalize media in real time. AI has moved from sidekick to strategist. "Last year it was all about AI, but in a very general sense. This year, it’s about specific applications — a clear sign AI is evolving from a talking point into product.”Budi Tanzi, VP, Product 2. Outcomes > impressions Outcomes may have been a buzzword at Cannes, but as several industry leaders pointed out, simply saying “we drive outcomes” isn’t enough—it risks sounding like table stakes. In today’s performance-driven environment, what matters is how companies define and deliver those outcomes in unique ways. The most compelling conversations weren’t about generic promises, but about clear strategies: challenging assumptions, leaning into strengths, and making specific choices that tie data, media, and technology to measurable impact. "By using consistent identity across planning, activation, and measurement, marketers can connect ad exposure to real-world outcomes—whether that’s an online conversion, an in-store visit, or a new customer relationship."Chris Feo, Chief Business Officer 3. Curation isn't just a tactic Curation is quickly becoming the industry’s preferred approach to cutting through complexity. As marketers contend with signal loss and inconsistent inventory quality, the shift from broad access to intentional activation is gaining momentum. At Experian, we see curation not just as packaging, but as strategic alignment—where identity, data, and inventory come together in purpose-built environments that reduce waste, enhance safety, and drive performance. "Supply-side data activation and optimization, aka “curation,” is an alternative to the traditional approach to data activation. Unlike the traditional DMP-to-DSP activation flow, curation allows buyers to leverage supply-path data more directly. The upshot? Improved performance and pricing for media agencies and brand advertisers."Drew Stein, Managing Director, Audigent Bringing the Cannes experience stateside Not everyone can make it to the South of France—so we brought Cannes to them. Our “Can’t Cannes” events in the U.S. offered local clients a first-class experience filled with insights and networking, minus the jet lag. Final takeaways This year’s festival made one thing clear: real progress requires more than innovation; it requires integration. And that’s where Experian is focused—connecting identity to activation, and data to outcomes, in ways that are practical, scalable, and privacy-resilient. If I had to sum it up? AI is progressing from abstract to application Curation beats clutter Partnership is power And everyone’s aligned around performance We’re grateful to have been part of these conversations and even more excited about where they’ll lead next. Let’s continue the conversation If you're exploring how to connect identity to performance, or simplify the way you activate, measure, and grow, we’d love to talk. Latest posts
Originally appeared in AdExchanger Google’s decision not to deprecate cookies in the Chrome browser after all caused a stir across the industry. Companies invested heavily in developing solutions aligned with the Privacy Sandbox as a survival tactic for the post-cookie landscape. At first glance, Google’s about-face may appear to undercut those efforts. It’s easy, and perhaps even satisfying for some – but inaccurate – to say “all that effort was for nothing.” Given Chrome’s dominance among browsers, AdTech companies had no choice but to prepare for “what if” scenarios. The same goes for cookie deprecation. Google’s plan to end support for third-party cookies would have removed a mechanism that has been a cornerstone of addressability for the past 15 years. To be clear, those efforts have not been wasted. They spurred innovation across the AdTech landscape, driving progress in privacy-first targeting, alternative identifiers, supply-path data activation, and real-time data enrichment – all of which will pay dividends for years to come. Whether born directly from Privacy Sandbox participation or inspired by the broader trend toward privacy reform, industry-wide preparation for cookie loss and browser disruption has yielded tangible benefits. Pressure from Google, Apple, and evolving regulations served as a catalyst for modernization that could shape the next decade of advertising technology. An industry anchored in product innovation AdTech is a fundamentally product-driven industry defined by short innovation cycles and the imperative to build and test rapidly. This DNA enables companies to stay resilient, evolve and deliver innovation. Change is good. Disruption can be even better – but only for those who embrace it. Google’s evolving stance on cookies and Privacy Sandbox doesn’t negate what’s been learned. If anything, it underscores the need to keep innovating. The next wave of disruption is likely right around the corner. The payoff While some may argue that the time and effort spent preparing for cookie loss was wasted, those efforts have functioned as a forcing mechanism for several innovations in data activation. Supply-side data activation and optimization, aka “curation,” is an alternative to the traditional approach to data activation. Unlike the traditional data management platform (DMP) to demand-side platform (DSP) activation flow, curation allows buyers to utilize supply-path data more directly. The upshot? Improved performance and pricing for media agencies and brand advertisers. As curation continues to evolve, it’s poised to play a central role in how advertisers and publishers transact. Real-time data enrichment is another area that has benefited from this period of accelerated innovation. Many companies were compelled to improve their tech stacks to align with Sandbox protocols. These updates, particularly in real-time data enrichment capabilities, are now laying the groundwork for future data activation strategies across both the buy and sell-sides. Exiting out of tunnel vision Over the past five years, the AdTech industry has invested deeply in planning for a future without cookies. Still those investments have been well worth it. While cookies are not going away, the broader deprecation of signal continues. The work that was done to prepare will inevitably inform the next evolution of our industry. Contact us Latest posts
Marketers are under more pressure than ever to deliver personalized, high-performing campaigns—while navigating tighter budgets, shifting privacy expectations, and fragmented tech stacks. Despite an explosion of tools and data sources, the fundamentals of marketing haven’t changed. Every great campaign still starts with a simple question: Who are we trying to reach? The answer depends on how well you understand your customers. Increasingly, that understanding is hampered by data silos, inconsistent identity signals, and disconnected workflows between planning, activation, and measurement. When those pieces don’t align, it leads to inefficient spending, incomplete insights, and missed opportunities. To move forward, marketers need more than better tools—they need a more connected approach. Start with a complete view of the customer The foundation of effective marketing is understanding your audience—not just who they are, but what they care about and how to reach them across devices and platforms. That starts with building a complete customer profile. For many marketers, this means linking persistent offline data—such as name and address—with fresh digital signals like device IDs and online behaviors. When combined, these elements provide a high-fidelity view of the customer that can be enriched with attributes like demographics, purchase behavior, and lifestyle interests. This kind of profile doesn’t just help you understand people—it helps you build audience segments that actually perform. Whether you’re working with your own CRM data or third-party sources, the ability to create addressable segments that are both accurate and scalable is what separates good campaigns from great ones. 🛳️ That’s exactly what MMGY did for Windstar Cruises. By layering first-party data with behavioral and demographic insights, they built custom audiences that more than doubled campaign benchmarks. 🎮 Gaming platform Unity tapped into Experian audiences to understand player behaviors across web, mobile, and connected TV (CTV). These insights helped their advertisers reach gaming audiences more effectively—tailoring creative and delivery to real-world preferences, not assumptions. Activate with precision, not just volume Knowing your audience is only half the battle. The next challenge is reaching them—consistently and efficiently—across multiple channels. This is where fragmentation can creep back in. All too often, marketers build audiences in one system, but activate in another, causing data loss and targeting mismatches. A more connected strategy uses the same identity and audience spine across planning and activation, reducing signal loss and improving accuracy. 👉 Curated private marketplaces (PMPs), for example, allow marketers to match high-quality audiences with premium inventory in a targeted, transparent, and efficient way. These deals let marketers align their spending with their goals—whether that’s lowering cost-per-acquisition or boosting reach in a key vertical. Performance results are bearing this out: PMG By using Audigent’s curated PMP approach in combination with Experian audience data, they delivered campaigns that were 44% more cost-efficient across CTV. Boiron For Boiron, a homeopathic brand, using curated media buying reduced data costs by 30% and beat CPA goals for both video and display by more than 40%. Index Exchange Publishers benefit, too. When Index Exchange included Audigent-curated inventory in their PMPs, they saw an average 70% revenue lift for mobile and a 13% lift for CTV. When identity, audience, and inventory are aligned, everyone benefits—marketers, publishers, and consumers. Measure what matters Too often, measurement is treated as an afterthought. But in a connected campaign, it’s built in from the beginning. By using consistent identity across planning, activation, and measurement, marketers can connect ad exposure to real-world outcomes—whether that’s an online conversion, an in-store visit, or a new customer relationship. This kind of closed-loop measurement turns marketing into a learning engine. You don’t just see what happened—you understand why it happened and can use that information to improve the next campaign. 🛳️ In the case of Windstar Cruises, MMGY used Experian identity to precisely measure how digital ad exposures translated into bookings. That kind of visibility gives marketers more than a report card. It gives them the feedback they need to optimize smarter next time—and prove ROI every time. The future is connected To meet today’s demands, marketers need a new way of working—one that starts with a complete understanding of the customer, builds addressable audiences on a strong identity foundation, activates them precisely across channels, and measures impact in real time. The marketers embracing this approach are already seeing results: stronger performance, more efficient spending, and deeper insights that power what comes next. The future won’t be built on more tools—it will be built on more connection. Connect with us Latest posts