At A Glance
FanThreeSixty helps sports and entertainment brands unify fan data scattered across ticketing, merchandise, and mobile apps. Working with Experian, FanThreeSixty used data enrichment and identity resolution to clean and match 7.6 million fan records, uncover 490,449 new postal addresses, and add 34 million data points, giving clients a more complete, trustworthy view of their fans.Key takeaways
- FanThreeSixty needed a partner to clean and enrich fragmented fan records scattered across ticketing, merchandise, and mobile app systems.
- Experian’s Offline Identity Resolution cleaned, standardized, and matched 7.6 million fan records into single, accurate fan profiles.
- Experian Enrichment added 34 million data points and uncovered 490,449 new postal addresses for more complete contact information.
- FanThreeSixty’s clients now use the enriched fan data to power segmentation, targeting, and campaigns like military appreciation nights and family packages.
What challenge did FanThreeSixty face?
FanThreeSixty works with sports and entertainment organizations that collect first-party fan data from many sources, including ticketing systems, merchandise purchases, donations, alumni engagement, mobile apps, and event attendance. For these organizations, a loyal fanbase drives attendance, merchandise sales, sponsorship value, subscriptions, social engagement, and long-term loyalty.
The challenge was bringing all of that fragmented data together accurately. Fan and customer records were often incomplete, inconsistent, duplicated, or difficult to connect across systems. Without a cleaner, unified view, organizations missed important context about who their fans were, how they engaged, how close they lived to a venue, and which characteristics could inform segmentation, targeting, and revenue strategies. FanThreeSixty needed a partner that could handle data hygiene and data enrichment in one efficient process, cleaning and standardizing records while also adding the characteristics that make a fan profile useful.
What is Experian Offline Identity Resolution and Experian Enrichment?
Experian’s Offline Identity Resolution cleanses, standardizes, and links offline consumer data foraccuratedirect mail campaigns and measurement. Experian Enrichment adds meaningful demographic and behavioral inputs to the data you own. With 5,000+ attributes, advanced matching, and expert guidance, you can understand consumers more fully, build better segments, and make informed decisions.
When customer records live scattered across ticketing systems, mobile apps, and point-of-sale platforms, the same fan can end up looking like three or four different people. Bringing those fragments into one accurate profile, then filling in the demographic and geographic details a brand doesn’t yet have, is what makes it possible to actually understand an audience. Identity resolution brings fragmented records together into one accurate view of each person, and data enrichment fills in the gaps with details a brand did not previously have.
How did Experian help FanThreeSixty enrich its fan data?
FanThreeSixty worked with Experian to support its data strategy across multiple client accounts. After FanThreeSixty ingests client data into its Fan Data Platform™, Experian helps clean and organize records, match and link customer identities, and enrich profiles with additional attributes. FanThreeSixty then presents these more complete fan insights back to clients through its platform.
As part of its technology stack, FanThreeSixty uses Experian’s data, identity resolution, and data enrichment capabilities to build a golden record for demographic and contact information. The approach works in three connected steps:
This connected process gives sports and entertainment organizations a more accurate, credible, and actionable view of their fans, so teams can better understand their audiences, tailor outreach, and create more relevant engagement opportunities.

“FanThreeSixty partnered with Experian for the accuracy and coverage of their data, backed by their reputation as an industry leader in third-party data. Integrating Experian data into our Fan Data Platform gives our clients a more complete picture of their fans without gaps. This expands the reach of marketing campaigns, deepens fan engagement, and ultimately drives revenue growth.”
FanThreeSixtyJerad Frey, Co-CEO
What results did FanThreeSixty see from Experian’s Offline Identity Resolution and Experian Enrichment?
- 490,449 new postal addresses found: Experian helped FanThreeSixty identify 490,449 new postal addresses, giving clients more complete contact information and reducing wasted outreach caused by incomplete or duplicate records.
- 7.6 million records enriched: Experian enriched 7.6 million records with 34 million additional data points, helping FanThreeSixty clients better understand their fans and build more relevant campaigns, including military appreciation nights and location-based outreach.
- More precise audience engagement: New postal addresses and enriched geographic data help clients understand where fans are located relative to stadiums, arenas, and theaters, supporting more informed targeting and audience planning.
FanThreeSixty also points to something less easily quantified: confidence. The company views Experian’s brand recognition, credibility, and reputation as part of the value of the relationship, reinforcing confidence in the data powering its platform.
Why does this matter for marketers?
Fan data is only as useful as it is accurate, connected, and complete. A sports or entertainment brand can collect fan information from every ticket sale, every merchandise purchase, and every mobile app interaction, but if those records stay fragmented, the organization is left guessing about who its audience actually is. Pairing identity resolution with data enrichment closes that gap, turning scattered data points into a single, trustworthy view that supports better segmentation, sharper targeting, and campaigns that actually reflect the fans they’re meant to reach.
Download the full FanThreeSixty case study to see the complete results and methodology behind this collaboration.
Explore related case studies to see how other sports, entertainment, and consumer brands use Experian’s identity resolution and data enrichment to build a more complete view of their audiences. Contact us to talk through how identity resolution and data enrichment could strengthen the fan or customer data your organization already has.
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FAQs
Experian’s Offline Identity Resolution cleans, standardizes, and links fragmented consumer records into one accurate profile for each person. For FanThreeSixty, that meant turning fan data scattered across ticketing, merchandise, and mobile app systems into a single, trustworthy view of each fan.
Experian Enrichment adds demographic and behavioral attributes to the fan or customer data an organization already owns. With more than 5,000 attributes and advanced matching, it helps you understand consumers more fully, build stronger segments, and make more informed decisions.
FanThreeSixty uses Experian’s data, identity resolution, and data enrichment capabilities to build a golden record for demographic and contact information as part of its technology stack. After FanThreeSixty ingests client data into its Fan Data Platform, Experian helps clean, match, and enrich each profile before FanThreeSixty presents the more complete fan insights back to clients.
Clean, enriched fan data matters because passionate fan communities drive attendance, merchandise sales, sponsorship value, subscriptions, and long-term loyalty. When fan records are clean, connected, and enriched, sports and entertainment organizations can understand their fans accurately enough to act on that loyalty and grow revenue.
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Tapad, part of Experian, integrates with AcuityAds’ current offering will complement cross-channel capabilities for brands and agencies in the U.S. and Canada NEW YORK, Jan. 23, 2020 /PRNewswire/ — Tapad, a global leader in digital identity resolution, has partnered with AcuityAds, a technology leader that provides targeted digital media solutions for advertisers to connect intelligently with audiences. The partnership will enhance AcuityAds’ existing cross-device solution, especially with respect to its cross-channel Connected TV offering. Tapad’s global, privacy-safe digital cross-device solution, The Tapad Graph, will compliment AcuityAds’ own cross-device data set for enhanced marketing capabilities across their Demand Side Platform (DSP). For AcuityAds, this provides customers with unduplicated reach across desktop, tablet, mobile and CTV devices – while augmenting their video offering. Tom Woods, Vice President of Products at AcuityAds commented, “With increasing marketing complexities, consumer device usage and new data regulations, our decision regarding the partnership was an important one. The Tapad Graph’s privacy-safe identifiers for consumer notice and choice, as well as the ability to opt-out at any point, were critical factors in our decision who to partner with.” To learn more about Tapad and our digital identity resolution capabilities, visit our identity page. About Tapad Tapad, Inc. is a global leader in digital identity resolution. The Tapad Graph and its related solutions provide a transparent, privacy-safe approach connecting brands to consumers through their devices globally. Tapad is recognized across the industry for its product innovation, workplace culture, and talent, and has earned numerous awards including One World Identity’s 2019 Top 100 Influencers in Identity Award. Headquartered in New York, Tapad also has offices in Chicago, London, Oslo, Singapore, and Tokyo. About AcuityAds AcuityAds is a leading technology company that provides marketers a powerful and holistic solution for digital advertising across all ad formats and screens to amplify reach and Share of Attention® throughout the customer journey. Via its unique, data-driven insights, real-time analytics and industry-leading activation platform based on proprietary Artificial Intelligence technology, AcuityAds leverages an integrated ecosystem of partners for data, inventory, brand safety and fraud prevention, offering unparalleled, trusted solutions that the most demanding marketers require to be successful in the digital era. AcuityAds is headquartered in Toronto with offices throughout the U.S., Europe and Latin America. For more information, visit AcuityAds.com. Disclaimer in regards to Forward-looking Statements Certain statements included herein constitute “forward-looking statements” within the meaning of applicable securities laws. Forward-looking statements are necessarily based upon a number of estimates and assumptions that, while considered reasonable by management at this time, are inherently subject to significant business, economic and competitive uncertainties and contingencies. Investors are cautioned not to put undue reliance on forward-looking statements. Except as required by law, AcuityAds does not intend, and undertakes no obligation, to update any forward-looking statements to reflect, in particular, new information or future events. Contact us today
Tapad, a part of Experian and the future of cookies Earlier this week, Google announced plans to create “.. a path towards making third-party cookies obsolete”; which will result in the phasing out of support for third-party cookies in its Chrome browser within two years. While there has been much discussion and debate on the future of the third-party cookie, an announcement from Google has been anticipated for some time. As many have said this week, the use of cookies and other identifiers has and will continue to evolve. What will never change is the value exchange between publishers and consumers that is enabled by relevant advertising. Notably, the need for independent companies to develop solutions that enable this value exchange has never been greater to ensure that publishers, consumers, and advertisers derive the most value from their relationship. We are well-positioned for the future From the start, Tapad, a part of Experian has led with a consumer-first, privacy-centric approach to technology as the use and proliferation of devices and global privacy regulations continue to evolve. Over the past two years, Tapad, a part of Experian has gone through a technical overhaul. Calling on almost ten years of expertise in identity resolution, we have created a modern platform that is flexible in terms of identity input as well as output. Anticipated change in the identity landscape was the driver behind our architecture decisions and what enables us to be responsive to a dynamic market. Consumer behavior and device use continue to change, bringing additional digital IDs into the equation – namely across the mobile and CTV environments. Our technology, however, is not tied to any specific type of identifier, but rather is focused on associating disparate identifiers at the individual and household level. Where do we go from here? Google’s announcement has been characterized as a conversation starter, but we see it more as a call to action. With a timeline set, there is a need to converge on one or more solutions that can scale across the web. In a post cookie world, publishers and advertisers will continue to require ways to create fair marketplaces across platforms and devices. Further, the platforms that currently power the programmatic advertising ecosystem will need to be able to invest and differentiate to bring value to their customers. Scaled privacy-safe identity solutions will be needed not only for classic targeting, attribution, measurement, and frequency capping use cases but also to carry consumer preferences and consent. Tapad, a part of Experian will continue to play a leading role here. However, we are not going to do this alone. As solutions around Google’s Chrome browser evolve, we will continue to take a leadership position and will work with Google, key industry groups, partners and customers to meet current and future needs for an independent identity solution at scale. In the meantime, we will continue to support an independent ecosystem where consumers come first and privacy standards are a priority. It’s business as usual…for now. There will not be any changes to our graph products or services as a result of Google’s announcement in the near term. Any changes related to the Chrome third-party cookie will evolve and will no doubt be subject to significant industry participation and feed-back, indeed at the invitation of Google. We will proactively communicate any changes and product updates during this time period. We look forward to the opportunities resulting from these changes and ushering in a new era of identity resolution in digital advertising. Contact us today