Loading...

Winning the 2024 holiday season: Lessons from Black Friday 2023

Published: July 16, 2024 by Experian Marketing Services

At A Glance

Black Friday 2023 revealed that consumers didn’t stop spending, they shopped more selectively. They bought earlier, prioritized mobile, and valued convenience and flexibility. For 2024, marketers should prepare sooner, unify data across channels, and focus on personalized, omnichannel experiences powered by Experian’s identity and audience solutions.

Holiday 2024 campaign planning is already underway, and the competition for attention will be fierce. Before budgets are finalized and promotions launch, it’s worth taking a data-led look at trends from Black Friday 2023, and what that means for your 2024 strategy.

Experian’s data shows that although shoppers remained cost-conscious, they didn’t stop spending. They simply changed how they spent—shopping earlier, mixing online and in-store purchases, and prioritizing value and convenience. For marketers, these behaviors highlight the importance of connected, data-driven experiences built on trusted identity and insight.

2025 Holiday spending trends and insights report

Download our latest report, in collaboration with GroundTruth, for data-driven insights you can use to refine your messaging and reach the right audience in their preferred channels this holiday season.

What 2023 taught us about holiday spending

Consumer spending slowed but didn’t stop. Inflation and cautious budgets reshaped buying habits, yet U.S. shoppers spent a record $9.8 billion online, a 7.5% increase year-over-year. In-store visits grew 4.6%, proving omnichannel engagement is now standard. Shopify also reported $4.1 billion in global sales across apparel, beauty, and home goods, with 75% of purchases on mobile.

Key takeaway for 2024
Consumers didn’t stop spending, they became more deliberate. Marketers must meet value-conscious shoppers with connected, data-driven experiences across every channel.

When consumers shopped in 2023

Shoppers didn’t wait for Black Friday weekend. Experian’s 2023 Holiday spending trends and insights report found that early deal-seeking peaked in October, as shoppers responded to pre–Black Friday promotions. Cyber Week (Black Friday through Cyber Monday) still played a major role, representing 8% of total holiday spending.

Key takeaway for 2024
Start promotions earlier and align creative, audience targeting, and measurement strategies by mid-summer to capture early intent.

View our 2025 Holiday spending trends and insights here.

Behavioral spending trends to expect in 2024

Marketers can expect several 2023 Black Friday trends to continue through the 2024 holiday season:

Online and mobile will dominate

Online spending continues to outpace in-store, and mobile is leading the charge. In 2023, 54% of all online Black Friday sales occurred on mobile, up 10% year-over-year. Optimizing mobile UX, digital wallets, and push notifications will be critical to keep brands visible at the point of decision.

Consumers will shop earlier

Gallup found that one in four consumers now starts holiday buying by September. Marketers need to push planning and production cycles forward and launch early-bird incentives across digital and in-store channels.

Experiences over things as gifts will grow

A growing segment of shoppers, particularly those with higher disposable income, are gifting experiences (concert tickets, classes, travel packages) over physical items. In a 2023 survey, one in five respondents said they’d prefer to get an experience as a gift over an item. Retailers can adapt by bundling tangible gifts with experiences or hosting “giftable” events that deepen engagement.

Preference for digital channels will continue

Connected TV (CTV) ad spend is expected to grow 20% in 2024, offering new opportunities to reach audiences where they watch. With Experian’s identity and audience solutions, you can target consistently across CTV, social, and digital platforms to manage frequency and performance more effectively.

What consumers bought in 2023

Clothing and electronics led both in-store and online purchases in 2023, followed by toys, health and beauty, and household appliances.

CategoryPercent of in-store buyersPercent of online buyers
Clothing and accessories82%79%
Electronics73%66%
Toys49%44%
Health and beauty48%44%
Household appliances44%36%

These patterns show that trusted brands win across every channel. Marketers can use Experian’s purchase-based and category-specific audiences to target high-intent buyers ready to buy both online or in-store.

Marketing strategies that worked in 2023

Last year was a year of growth, albeit slow growth, despite economic uncertainty. Here are some of the marketing strategies deployed that contributed to this growth.

Influencer collaborations

Influencers shaped shopping behavior more than ever: seven in 10 shoppers said creator recommendations influenced a purchase. Live product showcases and social content helped brands reach new audiences and reinforce trust.

Cross-channel marketing campaigns

Successful brands unified experiences across email, SMS, CTV, and web.

To maximize sales during the Cyber Five holiday season, activate Experian Audiences as part of your omnichannel campaign. Our offerings include meticulously curated behavioral segments based on discount indicators such as Black Friday, Cyber Monday, and Coupons/Sales. These segments help you target shoppers who are ready to take advantage of your promotions and are primed for early conversion. Our marketing data was ranked #1 in accuracy by Truthset, which means you can power better marketing initiatives, like insights, targeting, and measurement using the highest rated data.

App-only and loyalty offers

App-exclusive deals boosted app-driven sales by 12% year-over-year. Brands that offered exclusive deals through their mobile apps incentivized customers to download and use the app for their purchases, which helped to increase sales through a dedicated channel.

Limited-time and early-access offers

Flash deals, one-day sales, and member-only previews continued to drive urgency during Cyber Week. Retailers that offered limited, targeted value (like Bath & Body Works single-day storewide promotions) achieved higher conversion efficiency than broad discounting.

Predictions for Black Friday 2024

Based on what we’ve seen in 2023, we expect the following trends to shape consumer behavior on Black Friday and beyond in 2024.

Mobile will lead digital sales

Expect mobile to exceed 55% of online sales. Black Friday mobile orders increased from 2022 to 2023, with over 50% of all Black Friday sales occurring on smartphones.

As a marketer, this means you should ensure your website is optimized for smartphones and tablets. Ensure load speed is quick, navigation is simple, designs are intuitive, and mobile payment options are available. You also have an opportunity to invite your customers to sign up for SMS or push notifications so they can shop deals immediately after they’re rolled out.

While mobile should be a priority, we still recommend investing in multiple channels to capture online shoppers everywhere they’re buying. Our Offline and Digital Graphs can help you unify data, capture user activity, and view your target audience holistically to optimize ad spend, allocate resources effectively, and improve ROI.

Early planning will define success

Brands will finalize creative and inventory by midsummer to meet September shoppers. Data enrichment can help you prepare early Black Friday promos by providing deeper insights into your customers and what they want.

On average, Experian has 250 behavioral and demographic marketing attributes per individual, which means we can decorate households and people with marketing data to get a full customer profile and fill in any gaps you have on your audience. You can also consider implementing sell-side targeting to help your promotions reach the right people.

BNPL usage willrise

As inflation persists in the U.S., shoppers will still be looking for ways to stretch their money this year, and many may seek out BNPL arrangements. According to Deloitte, 37% of shoppers have used these services, and these arrangements have proven to increase conversions by up to 30%.

With so many shoppers wanting the financial convenience of making large purchases without the immediate financial burden, marketers can use data enrichment to identify their target segments most likely to use BNPL and create personalized offers and promotions for them. Your strategy should include high-value offers and messaging that appeal to budget-conscious shoppers and a checkout optimized for BNPL options.

Channel switching will surge

Consumers will move fluidly between mobile, web, and in-store experiences, which means integrating data from various touchpoints will be crucial to understanding and predicting customer behavior. Marketers must develop cohesive omnichannel strategies with consistent messaging and promotions across channels. Your campaigns should span multiple channels so customers can engage with your brand in various ways.

We work with major platforms, marketers, and agencies, which means we have existing partnerships across the ecosystem for you to connect with and bring your consumer data to life to meet your needs.

Paid search will drive the most sales

Adobe reported paid search as the largest revenue driver during Cyber Week 2023, responsible for 30% of online sales. In 2024, marketers should prioritize paid search strategies and focus on using relevant, high-performing keywords for your campaigns. You can continuously refine your strategies using AI and data analytics to target high-intent customers. Additionally, integrating insights from customer behavior data will help you create more personalized, impactful ad copy and heighten the effectiveness of your paid search efforts.

How Experian enables 2024 holiday success

Experian’s marketing solutions help brands connect identity, insights, and outcomes across every touchpoint:

  • Audience intelligence. Activate curated seasonal and behavioral audiences based on verified purchasing and discount-seeking patterns.
  • Identity connection. Link ad exposures to household and individual behaviors through Experian’s Digital Graph connecting digital and offline data for a unified customer view.
  • Omnichannel activation. Reach shoppers across more than 150 channels through our data and technology partnerships.
  • Performance measurement. Use Experian Outcomes and lift analysis to tie spend directly to visits, conversions, and sales impact.

Drive your 2024 holiday success with Experian

The brands that win Black Friday 2024 will be those that plan early, act confidently, and measure with accuracy. Experian’s identity and data foundation powers connected commerce across every channel.

Get in touch with our team to plan your 2024 Black Friday and holiday campaigns.


Get started

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Latest posts

Loading…
The end of the Wild West in third-party data 

How third-party data has changed and why it matters in 2025 For years, third-party data operated in an expansive, lightly regulated marketplace: fast-moving, high-growth, and filled with players eager to capitalize on digital marketing’s demand for audience insights.   That era is over. Regulatory scrutiny, stricter compliance standards, and rising consumer expectations have already transformed the market. Today, third-party data belongs to partners with proven expertise and built-in compliance. This isn’t a space for opportunistic newcomers; it’s one that rewards long-term commitment and trust.  Even the rapid rise of retail media networks (RMNs) reflects this shift. These platforms are built on long-standing, trusted relationships between brands, retailers, and data partners, utilizing that foundation in new ways to reach audiences responsibly and effectively. The best providers have already made this transition; those still “shifting” are catching up. From growth to governance: A market defined by accountability The third-party data ecosystem has matured. After years of rapid expansion and recalibration, the market has stabilized around a new standard: data quality and regulatory accountability. Third-party data enriches first-party insights with attributes such as income, gender, and interests that round out the customer view. But when the industry grew unchecked, unreliable providers diluted quality and trust. This resulted in a decline in the overall value and reliability of the third-party data marketplace. That breakdown led directly to today’s privacy laws, now active across more than 20 U.S. states and numerous countries worldwide. These regulations reflect a permanent consumer expectation: relevance delivered responsibly. Consumers aren’t rejecting personalization; they’re rejecting how it’s been done in the past. They still want relevant, tailored experiences, but they expect brands to deliver them through ethical, transparent data practices. Does third-party data still matter in a privacy-first era?  Third-party data isn’t disappearing, if anything, it’s become more important. Brands will always need additional insight to deepen customer understanding; first-party data alone only reflects what’s already known. The industry has entered a mature phase where data quality and compliance are table stakes. The companies leading today built their data infrastructure on rigorous standards, regulatory foresight, and transparent governance. That same foundation powers the next wave of innovation, including the explosive growth of RMNs. RMNs rely on responsibly sourced third-party data to enrich shopper insights, validate audiences, and extend addressability beyond their own walls. Trusted data partners make that expansion possible, connecting retail environments with broader media ecosystems while maintaining privacy and accuracy. High-quality, compliant third-party data remains essential because it: Fills knowledge gaps Good third-party marketing data complements first-party insights with demographic, behavioral, and transactional context, providing the missing puzzle pieces to complete the full customer profile.  Improves accuracy Filling in gaps in customer understanding helps you identify, reach, and engage your customers more effectively. This helps improve the delivery of relevant messages and offers to your customers and prospects across channels.  Builds connections Third-party data helps brands build loyalty with consumers by speaking to their interests, and intent behind purchases.  Fuels prospecting Third-party data can help you find your best prospects. By enriching customer files, you can understand who your best customers are, and how to find more of them. By modeling this data, you can determine who your best customers are and source prospects similar to them.  Advancements in AI and machine learning are reshaping how this data is used across the ecosystem. What was once primarily a buy-side tactic is now expanding into the sell-side, where publishers and platforms are using data to curate, package, and activate audiences more intelligently. As AI enhances modeling accuracy and automation, third-party data will play an even greater role in connecting brands and consumers in more meaningful, privacy-conscious ways.  The bottom line: it’s not about having more data; it’s about having better, verified data you can trust. How can you spot a trustworthy data partner?  The strongest third-party data partners demonstrate accountability through experience, infrastructure, and integrity. Swipe right on the perfect data partner Look for providers that: Operate with clear data principles  Trustworthy partners publish and follow codified data principles that guide every step of data handling. Experian adheres to a set of global data principles designed to ensure ethical practices and consumer protection across all our operations. Treat new privacy regulations as routine  For mature providers, evolving privacy laws are routine, not disruptive. At Experian, privacy and compliance have long been built in. Every partner and audience goes through Experian’s rigorous review process to meet federal, state, and local consumer privacy laws. Decades of experience have shaped processes that emphasize risk mitigation, transparency, and accountability. Stay deeply connected  Leading data companies maintain deep relationships with technology partners and industry and regulatory groups to ensure that ethical data practices are put into practice and their customers are aware of platform-specific regulations. Experian's relationships with demand-side platforms (DSPs), supply-side platforms (SSPs), and even social platforms like Meta, ensures we are aware of any platform-specific initiatives that may impact audience targeting. We’re also active participants in many trade groups to ensure that the industry puts ethical data practices in place to ensure consumers still receive personalized experiences but their data usage and collection is opt-in, transparent and handled with their privacy at the center of the transaction. Have a proven track record in the industry  Longevity matters in a regulated and compliance-driven industry. Providers that have thrived through economic cycles and regulatory shifts are the ones equipped for the future. The ability to source high-quality third-party data is core to their business, not an afterthought. Our data is ranked #1 in accuracy by Truthset, giving our clients confidence that every decision they make is backed by the industry’s most reliable insights. Why the future of third-party data depends on accountability  The third-party data industry has already crossed the threshold from expansion to accountability. The companies leading this era have established their credibility through governance and proof. The future belongs to providers that:  Build with regulatory foresight  Maintain rigorous quality assurance  Prioritize partnership over profit The Wild West days are long gone. The third-party data ecosystem is now defined by stability, transparency, and shared responsibility. Partner with Experian for data you can trust and results you can prove  When accuracy and accountability define success, you need a partner built on both. Work with the company that’s setting the standard for responsible data-driven marketing and helping brands connect with people in meaningful, measurable ways.  Get started About the author Jeremy Meade VP, Marketing Data Product & Operations, Experian Jeremy Meade is VP, Marketing Data Product & Operations at Experian Marketing Services. With over 15 years of experience in marketing data, Jeremy has consistently led data product, engineering, and analytics functions. He has also played a pivotal role in spearheading the implementation of policies and procedures to ensure compliance with state privacy regulations at two industry-leading companies. Third-party data FAQs What is third-party data? Third-party data is information collected by organizations that don’t have a direct relationship with the consumer. It supplements first-party data by adding demographic, behavioral, and interest-based insights. Why are privacy regulations reshaping data practices? Privacy regulations are reshaping data practices because consumers expect control over how their information is used. That expectation led directly to today’s privacy laws, now active across more than 20 U.S. states and numerous countries worldwide. These regulations reflect a permanent consumer expectation: relevance delivered responsibly. Consumers aren’t rejecting personalization; they’re rejecting how it’s been done in the past. They still want relevant, tailored experiences, but they expect brands to deliver them through ethical, transparent data practices. Laws like the CCPA and state-level privacy acts enforce this expectation, holding brands and data providers accountable for the ethical use of data. Can brands still use third-party data safely? Yes, brands can still use third-party data safely when sourced responsibly. Partnering with established, compliant providers like Experian ensures both legal protection and data accuracy.  How does Experian ensure compliance with evolving privacy regulations? Experian adheres to a set of global data principles designed to ensure ethical practices and consumer protection across all our operations. At Experian, privacy and compliance have long been built in. Every partner and audience goes through Experian’s rigorous review process to meet federal, state, and local consumer privacy laws. Decades of experience have shaped processes that emphasize risk mitigation, transparency, and accountability. Experian's relationships with demand-side platforms (DSPs), supply-side platforms (SSPs), and even social platforms like Meta, ensures we are aware of any platform-specific initiatives that may impact audience targeting. We’re also active participants in many trade groups to ensure that the industry puts ethical data practices in place to ensure consumers still receive personalized experiences but their data usage and collection is opt-in, transparent and handled with their privacy at the center of the transaction. What should marketers look for in a data partner? Marketers should look for transparency, longevity, and evidence of compliance when looking for a data partner. The best partners can clearly explain how their data is sourced, validated, and maintained. Read Experian's guide on how you can swipe right on the perfect data partner here. Latest posts

Oct 30,2025 by Jeremy Meade, VP, Marketing Data Product & Operations

What “good data” really means in the age of AI

What makes data “good” in the age of AI? In AI-driven marketing, data quality now defines success. “Good data” in AI isn’t about volume; it’s about the balance of accuracy, freshness, consent, and interoperability. As algorithms guide decisions, they must learn from data that’s both accurate and ethical. At Experian, we believe good data must meet four conditions: 1. Accurate Verified and anchored in real human identity. 2. Fresh Continuously updated to reflect today’s consumers. 3. Consented Collected and governed transparently. 4. Interoperable Easily integrated across platforms through a secure, signal-agnostic identity spine, enabling seamless data activation. This is the data AI can trust and the data that keeps marketing relevant, predictive, and privacy-first. Listen to InfoSum's Identity Architect's podcast for more on AI, outcomes, and curation Why does data accuracy matter more than ever? AI models are only as intelligent as their inputs. Incomplete or inconsistent data leads to bad predictions and wasted spend. As the industry moves toward agentic advertising, where autonomous systems handle campaign buying and optimization, data accuracy becomes even more critical. If your ad server or audience data is flawed, these new AI agents will simply automate bad decisions faster. Experian applies rigorous quality filters and conflict resolution rules to ensure our data is both deterministic and accurate. Deterministic signals alone don’t guarantee accuracy; they must be verified, deduplicated, and contextualized. Our identity resolution process anchors every attribute to real people, giving brands and platforms the confidence that every insight stems from truth, not noise. Our data is ranked #1 in accuracy by Truthset, giving our clients confidence that every decision they make is backed by the industry’s most reliable insights. See how Experian's Digital Graph improved attribution accuracy for a demand-side platform (DSP) with 84% of IDs resolved Just because it is deterministic, doesn’t mean it’s highly accurate. You still need to refine and validate your data to make sure it tells a consistent story. You need to anchor your data around real people. Calculate the real impact of data accuracy Why does AI need fresh data? Outdated data can’t predict tomorrow’s behavior. AI thrives on recency. At Experian, our audiences are refreshed continuously to mirror real-world signals, from purchase intent to media habits, so every campaign reflects what’s happening now, not six months ago. And we don’t just advocate for fresh data, we rely on it ourselves. Our own AI-powered models, used across our audience and identity platforms, are continuously retrained on the most current, consented signals. This allows us to see firsthand how freshness drives better accuracy, faster optimization cycles, and more relevant outcomes. But freshness alone isn’t enough. With predictive insights, our models go beyond describing the past. They forecast behaviors, fill gaps with inferred attributes, and recommend next-best audiences, helping you anticipate opportunity before it happens. Fresh and predictive data means you’re reaching people in the moment that matters and shaping what comes next. With AI, that’s what defines performance. Explore Experian's most popular audiences, ready to activate now How do consent and governance build trust in AI? Responsible AI starts with responsible data. With 20 U.S. states now enforcing privacy laws, data compliance isn’t optional, it’s operational. At Experian, privacy and compliance are built in. Every data signal, attribute, audience, and partner goes through our rigorous review process to meet federal, state, and local consumer privacy laws. With decades of experience in highly regulated industries, we’ve built processes that emphasize risk mitigation, transparency, and accountability. Governance isn’t just about regulation, it’s also about innovation done right. We drive transparent and responsible innovation through safe, modular experimentation, from generative applications to agentic workflows. By balancing bold ideas with ethical guardrails and staying ahead of evolving legislation, we ensure our innovations protect consumers, brands, and the broader ecosystem while moving the industry forward responsibly. Compliance and governance aren’t just boxes to check; they’re the foundation that gives AI its license to operate. How does interoperability enable AI’s full potential? AI delivers its best insights when data connects seamlessly across fragmented environments. Our signal-agnostic identity spine allows data to move securely between platforms (connected TV, retail media networks, and demand-side platforms) without losing context or compliance. Interoperability isn’t just about moving data between systems; it’s about connecting insights across them. When signals connect across environments, AI gains a more complete view of the customer journey revealing true behavior patterns, intent signals, and cross-channel impact that would otherwise remain hidden. This unified perspective allows AI to connect insights in real time, improving predictions, performance, and personalization while protecting privacy. Where do AI and human oversight meet? AI can make marketing more predictive, but people make it meaningful. At Experian, our technology brings identity, insight, and generative intelligence together so brands, agencies, and platforms can reach the right people with relevance, respect, and simplicity. Our AI-powered models surface connections, recommend audiences, and uncover insights that would take humans months to find. But our experts shape the process, crafting the right inputs, ensuring data quality, reviewing model outputs, and refining recommendations based on industry knowledge and client goals. It’s this partnership between advanced AI and experienced people that turns predictions into actionable, trustworthy solutions. What “good data” looks like in action “Good data” becomes most powerful when it’s put to work. At Experian, our marketing data and identity solutions help brands and their partners connect accurate, consented, and interoperable data across the ecosystem, turning insight into measurable outcomes. Learn more about Experian's data solutions Learn more about Experian's identity solutions When Windstar Cruises and their agency partner MMGY set out to connect digital media spend to real-world bookings, they turned to Experian’s marketing data and identity solutions to close the attribution loop. By deploying pixels across digital placements and using Experian’s identity graph to connect ad exposure data with reservation records, we created a closed-loop attribution system that revealed the full traveler journey, from impression to confirmed booking. The results were clear: 6,500+ bookings directly tied to digital campaigns, representing more than $20 million in revenue, with a 13:1 ROAS and $236 average cost per booking. Attributed audiences booked $500 higher on average, and MMGY’s Terminal audience segments powered by Experian data achieved a 28:1 ROAS. This collaboration shows that responsible, high-quality data and AI-driven insights don’t just tell a better story; they deliver measurable business performance. Download the full case study How to choose the partner built for responsible AI Why the future of AI depends on “good” data The next phase of AI-driven marketing won’t be defined by who has the most data, but by who has the best. Leaders will: Operate with clear data principles grounded in transparency and truth Build consent and compliance into every workflow Keep data accurate, current, and interoperable Pair automation with human oversight   AI success starts with good data. And good data starts with Experian, where accuracy, privacy, and purpose come together to make marketing more human, not less. Partner with Experian for AI you can trust About the author Budi Tanzi VP, Product, Experian Budi Tanzi is the Vice President of Product at Experian Marketing Services, overseeing all identity products. Prior to joining Experian, Budi worked at various stakeholders of the ad-tech ecosystem, such as Tapad, Sizmek, and StrikeAd. During his career, he held leadership roles in both Product Management and Solution Engineering. Budi has been living in New York for almost 11 years and enjoys being outdoors as well as sailing around NYC whenever possible. "Good" data in AI FAQs What defines “good data” according to Experian? At Experian, we define "good data" as the balance of accuracy, consent, freshness, and interoperability. We apply rigorous governance, validation, and cleansing across every signal to ensure that AI systems learn from real-time behaviors, not assumptions. This approach turns data into a foundation for reliable, ethical, and high-performing intelligence. How does Experian ensure AI-ready data accuracy? Experian ensures AI-ready data accuracy through advanced cleansing, conflict resolution, and human anchoring. Experian ensures AI models rely on verified, high-quality inputs. Experian's data is ranked #1 in accuracy by Truthset. Can Experian help brands stay compliant with privacy laws? Yes, Experian can help brands stay compliant with privacy laws. Experian’s privacy-first governance framework integrates ongoing audits, legal oversight, and consent management to ensure compliance with all federal, state, and global privacy laws. Compliance isn’t an afterthought; it’s embedded in every step of our data lifecycle. How does Experian make AI more human? Experian makes AI more human by pairing innovation with human oversight to ensure AI helps marketers understand people, not just profiles. At Experian, we believe the future of marketing is intelligent, respectful, and human-centered. AI has long been part of how we help brands connect identity, behavior, and context to deliver personalization that balances privacy with performance. Our AI-powered solutions combine predictive insight, real-time intelligence, and responsible automation to make every interaction more relevant and ethical. Where can marketers access Experian’s high-quality data? Marketers can activate Experian's high-quality data directly in Experian’s Audience Engine, or on-the-shelf of our platform partners where Experian Audiences are ready to activate. Built on trusted identity data and enhanced with partner insights, it’s where accuracy meets accessibility, helping brands power campaigns with confidence across every channel. Latest posts

Oct 29,2025 by Budi Tanzi, VP, Product

How AI is reshaping identity and marketing: Insights from Cannes Lions 2025

Artificial intelligence (AI) is becoming a bigger part of modern advertising, changing how brands connect with people. At Experian, we believe this technology should make marketing more human, not less. We use AI to help marketers understand consumer behavior, respect privacy, and deliver messages that matter. As part of our latest Cannes Content Studio series, we spoke with leaders from AdRoll, MiQ, OpenX, Optable, PMG, PubMatic, and Yieldmo. Their insights show a clear path forward; one where technology supports human strategy to create more meaningful connections.  1. How does AI help you see audiences more clearly? AI decodes complex behavioral signals to reveal the values and mindsets behind decisions, and increasingly, it predicts what audiences will care about next. This allows marketers to deliver timely, relevant messages that resonate with audiences. At Experian, we help brands use these insights to connect more meaningfully and ethically. Takeaway: Experian’s tools help brands uncover audience insights, enabling more meaningful and ethical connections. 2. Where does AI actually save time, and improve results? Running campaigns is time-consuming. Solutions like Agentic AI now orchestrate end-to-end campaign workflows, audience building, trafficking, QA, pacing, and routine optimizations, so teams focus on strategy and creativity. Many leaders (94%) are investing broadly in AI to drive efficiency and impact, and 49% of marketers use it daily for image and video generation, shifting repetitive tasks from people to tools. By quickly combining past and current performance data, AI can pre-optimize before launch and refine mid-flight, while marketers steer the message and experience. "AI uses past campaign data to optimize performance before launch, continues learning during the campaign, and refines strategies based on the insights it generates, driving better results over time.”Howard Luks Takeaway: Experian’s solutions streamline campaign workflows, allowing marketers to focus on creativity and strategy while improving results. 3. How do AI and human strategy work together in real time? AI handles real-time data analysis and optimization, freeing marketers to focus on strategy, messaging, and creativity. By defining audiences once and activating them across platforms, teams can adapt quickly and confidently. At Experian, we combine machine intelligence with human insight to deliver smarter, more agile campaigns. “AI analyzes data, pulls insights, and automates optimizations, allowing marketers to focus on strategy, messaging, and creativity instead of spending time digging through numbers and data."Lizzie Chapman Takeaway: Experian solutions empower marketers to adapt quickly and confidently, combining human strategy with insights. 4. What does privacy-first look like now? Relying on simple, static data points is no longer enough. A modern approach to identity blends deterministic data (like known identifiers) with modeled components, ensuring data remains de-identified where possible. Clear, transparent guardrails, permitted-use policies, retention limits, sensitive-category blocks, and audit trails, help brands balance personalization with privacy, build trust, and respect user choice. "A new blend of identity systems combines deterministic data, known identifiers, and model driven components, creating fresh ways to address identity and activate campaigns with precision.” Vlad Stesin Takeaway: Experian’s privacy-first identity solutions help brands balance personalization with safety, ensuring trust and compliance. 5. Which new data signals matter, and why? AI is unlocking a new generation of data signals, like content context, sentiment, emotional tone, suitability, attention, and commerce intent, that go beyond legacy identifiers like cookies and demographics. These signals can help brand messages appear in the most relevant environments and by high-value audiences. Used well, they improve relevance, avoid placements near unsuitable or off-brand content, and drive stronger campaign outcomes. "Unlocking new data sets (like emotion, sentiment, and context), AI is creating innovative ways to connect client content with advertising opportunities and rethink how we approach the market.” Sam Bloom Takeaway: Experian’s solutions use advanced data signals to help marketers create more effective and innovative campaigns. Why Experian for human-centered AI? We deliver on the promise of AI-powered marketing through five pillars: See audiences clearly across households, individuals, and devices. Recommend next‑best audiences and automate setup for faster execution. Adapt in real‑time to keep relevance high. Innovate responsibly with strong governance and transparency. Plan, activate, and measure campaigns on one unified platform. The future of intelligent marketing AI will keep accelerating, but the goal stands: make marketing more human. Teams that blend privacy‑first identity, predictive insight, AI‑powered simplicity, and real‑time intelligence will earn trust and drive outcomes. Experian helps you bring those pieces together so every campaign moves from assumptions to clarity, and from activity to measurable results. Talk to Experian about building human-centered AI into your marketing strategy AI marketing trends FAQs How does AI help marketers understand audiences better? AI analyzes complex signals, behaviors, values, and mindsets to provide a clearer picture of what matters to audiences. That clarity makes messaging feel personal and relevant. Learn more about Experian’s Digital Graph and how it can help marketers understand audiences better.  Where is AI improving campaign efficiency today?   Automation reduces manual setup and reporting, so teams focus on strategy and creative. Nearly half of marketers (49%) use AI daily for image and video generation, reflecting this shift.  What does “smarter activation across platforms” mean? Smarter activation across platforms means defining audiences once, then carrying them across channels with live feedback, so relevance and suitability stay high. See how Experian enables smarter activation with our data and identity solutions.  How is AI changing identity?  Privacy‑first identity blends deterministic and modeled components, keeping data de‑identified where possible. Experian’s solutions balance personalization with safety. Learn about Experian’s identity solutions is changing identity.  Why is structured data important for AI‑driven marketing?   AI systems rely heavily on brand‑managed sources. 86% of citations come from websites, listings, and reviews, so clean, accurate, structured data makes your answers and your brand more discoverable. Discover how Experian supports structured data for AI-driven marketing.  Latest posts

Oct 29,2025 by Experian Marketing Services

Subscribe to our newsletter

Enter your name and email for the latest updates

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

About Experian Marketing Services

At Experian Marketing Services, we use data and insights to help brands have more meaningful interactions with people. As leaders in the evolution of the advertising landscape, Experian Marketing Services can help you identify your customers and the right potential customers, uncover the most appropriate communication channels, develop messages that resonate, and measure the effectiveness of marketing activities and campaigns.

Visit our website

Subscribe to our newsletter

Stay up to date on the latest industry news and receive expert tips from our marketing experts.
Subscribe now!