The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Patient registration errors can lead to claim denials, reimbursement delays and lost revenue. Learn common registration mistakes and how healthcare organizations can improve accuracy at the front end of the revenue cycle.
Learn how the patient billing and collections process impacts the healthcare revenue cycle, patient payments, cash flow and collections performance.
Address healthcare reimbursement issues with practical solutions to optimize financial performance and streamline operational processes.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: