The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Experian Health's Patient Estimates helped Avita Health increase point-of-service collections by 169% and pre-service collections by 47%.
Providers must adopt OBBBA preparation strategies to brace for an influx of self-pay patients and increased administrative burden.
By automating patient registration checks with Experian Health's Patient Access Curator, MetroHealth decreased claim denials by 44%.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: