The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Get the latest health insurance claim denial statistics and learn how automated solutions can help with better claims management.
Experian Health acquired eInsights, expanding insurance discovery capabilities beyond the front end of the revenue cycle to help providers recover missed reimbursements.
Automated patient financial assistance screening helps hospitals identify charity care eligibility sooner, reduce bad debt and improve the patient experience.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: