The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Discover how USA Health partnered with Experian Health to implement automated prior authorizations, and reduced manual work by 50%.
Download the State of Claims 2025 report to learn why claim denials are increasing, how providers are overcoming these challenges and how AI can help.
Patient Access Curator helped Ohio Health boost performance throughout the revenue cycle, cutting denials by 42%.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: