Collections Optimization

Solving the Self-Pay and HDHP Patient Collections Conundrum

Posted on Jul 09 2014 by

In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may have had a small co-pay, but if you were employed, chances were that you and your family received comprehensive health insurance that took a barely noticeable bite out of your paycheck. […]

The Patient Perspective: Keeping the Financial Experience Compassionate

Posted on Mar 05 2014 by

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure of where to turn for help. Joe isn’t entering a doctor’s exam room – he is actually walking into a hospital’s patient registration area, waiting to receive information about how much […]

Revenue Cycle Myths: Realistic Ways to Increase Reimbursement in an Era of Value-Based Care

Posted on Feb 07 2014 by

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency and performance in the era of value-based care. While the need to improve is clear, the opportunities for improvement may be obscured by myth and misperception. For example, consider the following […]

Where’s the data? Realizing your revenue cycle’s true potential

Posted on Oct 31 2013 by

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny burger on a large, fluffy bun. If that same creative concept were applied to healthcare today, perhaps the lady would proclaim, “Where’s the data?” when looking at the revenue cycle. While […]

Catching Misclassified Accounts Early Pays Off

Posted on Oct 22 2013 by

Sometimes it’s all in the cards. And, in the end, it’s usually not a winning hand for the healthcare organization. In this case, the “card” is the patient’s insurance coverage and the “hand” is the increasing amount of bad debt that can be avoided. For example, a patient presents his or her insurance card at […]

Improving financial health by embracing change: Q&A with Dan Buell

Posted on Aug 28 2013 by

Change is the norm in healthcare. Changes in technology, information, staffing patterns, patient mix, payment and reimbursement are constant. Even so, healthcare organizations that remain agile can effectively navigate this flux to realize enhanced performance and a better patient experience. We’ve asked Dan Buell, general manager at Experian Healthcare, to share his thoughts on what’s […]

Transforming the healthcare revenue cycle: 3 benefits of employing a data-driven approach

Posted on Aug 28 2013 by

There’s a knock on the door, and it’s “big data.” The promise of Big Data is redefining patient care, becoming the norm in clinical settings as it drives clinical pathways and care decisions. But it’s now time to broaden healthcare’s perception of Big Data to show how healthcare organizations can open the door to other […]