Collections Optimization

Boost revenue and reduce collection costs

Highlights from the 2015 Financial Performance Summit...

Posted on Dec 02 2015 by
A big thank you to all our clients who “rocked” the Experian Health 2015 client Financial Performance Summit, November 16-18, in San Antonio. Fueled by a rock-n-roll theme (and energy level), this three-day conference, “Legends: Experience the Journey from Ordinary to Legendary,” was truly legendary! Highlights from this year’s Summit included: Nearly 250 Experian Health clients in attendance Numerous...

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Solving the Self-Pay and HDHP Patient Collections Conundrum...

Posted on Jul 09 2014 by
In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may have had a small co-pay, but if you were employed, chances were that you and your family received comprehensive health insurance that took a barely noticeable bite out of your paycheck. Fast forward to 2014, and that rosy picture is long gone. Changing reimbursement models are...

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The Patient Perspective: Keeping the Financial Experience Co...

Posted on Mar 05 2014 by
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure of where to turn for help. Joe isn’t entering a doctor’s exam room – he is actually walking into a hospital’s patient registration area, waiting to receive information about how much his procedure is going to cost. Although anxious about the procedure, Joe is even more...

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Revenue Cycle Myths: Realistic Ways to Increase Reimbursemen...

Posted on Feb 07 2014 by
With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency and performance in the era of value-based care. While the need to improve is clear, the opportunities for improvement may be obscured by myth and misperception. For example, consider the following long-standing myths about patient payment that, if not set...

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Where’s the data? Realizing your revenue cycle’s true po...

Posted on Oct 31 2013 by
Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny burger on a large, fluffy bun. If that same creative concept were applied to healthcare today, perhaps the lady would proclaim, “Where’s the data?” when looking at the revenue cycle. While healthcare as a whole is moving toward using clinical data and...

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Catching Misclassified Accounts Early Pays Off...

Posted on Oct 22 2013 by
Sometimes it’s all in the cards. And, in the end, it’s usually not a winning hand for the healthcare organization. In this case, the “card” is the patient’s insurance coverage and the “hand” is the increasing amount of bad debt that can be avoided. For example, a patient presents his or her insurance card at registration. The patient’s employer recently changed plans, and the patient mistakenly pulls out...

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Improving financial health by embracing change: Q&A wit...

Posted on Aug 28 2013 by
Change is the norm in healthcare. Changes in technology, information, staffing patterns, patient mix, payment and reimbursement are constant. Even so, healthcare organizations that remain agile can effectively navigate this flux to realize enhanced performance and a better patient experience. We’ve asked Dan Buell, general manager at Experian Healthcare, to share his thoughts on what’s needed for success in the dynamic...

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Transforming the healthcare revenue cycle: 3 benefits of emp...

Posted on Aug 28 2013 by
There’s a knock on the door, and it’s “big data.” The promise of Big Data is redefining patient care, becoming the norm in clinical settings as it drives clinical pathways and care decisions. But it’s now time to broaden healthcare’s perception of Big Data to show how healthcare organizations can open the door to other possibilities where it can have a dramatic impact on financial performance. The key...

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    About The Experian Health Blog

    The purpose of the Experian Health blog is to provide healthcare organizations with information to improve business operations and financial performance through accurate payer reimbursement and efficient patient collections.

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