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How to create a powerful marketing targeting strategy with Super Users

Published: March 2, 2023 by Experian Marketing Services

In our last few blog posts, we’ve talked about customer segmentation and different ways to segment your target audience into smaller chunks like demographic and psychographic segmentation to connect with the right people. Customer segmentation enables marketers to focus their marketing efforts on their target customers, improving their marketing targeting strategy.

But what if there was a subset of users that had an even bigger impact when targeted? Enter Super Users – the strategic players who can give your ROI numbers a major boost! It may take some trial-and-error testing to pinpoint these super segments accurately, but knowing how these key individuals interact is essential for any successful marketing targeting strategy.

What is a Super User?

As technology progresses and media consumption grows, a unique group is rising to the top.

Activate Consulting’s Technology & Media Outlook 2023 found that Super Users are powering the digital world, with a strong presence across all major media and technology verticals. This select crowd is made up of young, educated individuals who lead affluent lifestyles – spending more time and money than any other user group!

Why should you add Super Users to your marketing targeting strategy?

Super Users are a highly influential audience with the potential to drive major business growth. They stand out from other users in their commitment and dedication across four key areas:

  • Time spent with media
  • Spend
  • Technology and media adoption
  • Emerging eCommerce behaviors

“Over the next years, the imperative for technology and media companies will be to identify, reach, and super-serve Super Users – the single group of power users whose time and spend far surpass those of other users.”

Activate consulting’s technology & media outlook 2023

You can use Super Users as a subset of your marketing targeting strategy. While you may need to reach beyond Super Users to achieve your goals, it’s worthwhile to consider:

  • Targeting them separately
  • Spending more on media
  • Reaching them at a higher frequency

Time spent with media

Super Users make a powerful impact, despite comprising only 22% of the U.S. population. They are incredibly influential in terms of media consumption and engagement – spending more than double the amount of time interacting with content compared to other users.

A chart that shows Super Users spend 2x the amount of time consuming media.
A chart that shows Super Users spend more time engaging with media.

Inclined to multitask

Super Users take multitasking to the next level. Not only do they spend more time with electronics, but they excel in the art of juggling multiple activities. While watching videos and playing video games on one device, Super Users might also be busy engaging with social media on another. This makes them an unstoppable force when it comes to getting the most out of their digital experiences!

A chart that shows Super Users are more likely to multitask.

High share of dollar spend

Super Users are big spenders when it comes to media, particularly in gaming and music. Compared with all other users, Super Users’ average video spend is close to triple the amount ($76 vs $27). However, their biggest increases come from gaming and music; they’re collectively spending 12x more on games and shelling out 21x as much for tunes!

A chart that shows Super Users spend more money on media.

With 60% of eCommerce spend coming from Super Users, they are driving the industry forward with their enthusiasm and willingness to test out cutting-edge shopping trends like buying through social media, live streaming purchases, and trying on products virtually. Super Users are setting the tone for this dynamic industry.

Technology and media adoption

Most Super Users are brand advocates. They’re trendsetting individuals who stay ahead of the curve on media and technology. They eagerly take advantage of new products, services, and data-sharing opportunities to receive tailored ads that fit their lifestyle.

A chart that shows Super Users are brand advocates.

Crypto & NFTs

Super Users blaze the trail for cryptocurrency and non-fungible tokens (NFTs)! This group is five times more likely to explore, engage with, and embrace new digital-monetary technologies.

Pioneers of the Metaverse

As Metaverse usage continues to rise, Super Users are leading the way. Over 80% of these trailblazers have embraced these digital spaces within just the last year. We’re seeing accelerated interest from them as they seek out new opportunities for creativity, connections, and transactions within their favorite Metaverses. Many express interest in Metaverse experiences such as purchasing physical items to creating virtual havens. In fact, they’re 5x more interested in all things meta-related!

A chart that shows Super Users are interested in using the Metaverse.

How Experian can help you identify and target Super Users

So how can you find your Super Users and include them in your marketing targeting strategy? Whether you want to build or acquire highly addressable audiences, we can help you precisely reach the right individuals and households in any channel you desire with Consumer View.

Consumer View

It all starts with data. Delivering the right message in the right place at the right time means truly knowing your prospects and customers as individuals – their lifestyles, behaviors, and shopping preferences. Consumer View data can provide a deeper understanding of your customers.

Consumer View is the world’s largest consumer database that contains over 3,900 attributes for 250 million adult consumers in the U.S. with coverage of 126 million (98%) of U.S. households. Consumer View can help you find out:

  • What do your customers look like?
  • What do your customers do?
  • How and when should you reach your customers?
  • What motivates your customers?

Modeled and syndicated audiences

We have over 2,500 pre-built audiences that are privacy-safe and built using advanced data science and the most comprehensive consumer data available. These digital audiences are readily available via major publishers, data management platforms (DMPs), advanced TV operators, and demand-side platforms (DSPs).

Our pre-built audiences can be used consistently across multiple distribution partners – making sure you can quickly find the right audience for the right campaign without having to build your own consumer personas. In addition to being available as digital audiences, our segmentation products are also available to use across all consumer touchpoints to enable consistent omnichannel campaign targeting.

There are infinite data combinations and selections we can help you with for optimal audience targeting. Using our comprehensive inventory of data, we can find even the most unusual of audiences to help you connect with new prospects. From demographics to behavioral and psychographic information, we draw on a massive base of knowledge accumulated during five decades in business.

A list of pre-built Experian digital audiences.

Mosaic® USA

Experian’s Mosaic® USA is a household-based consumer lifestyle segmentation system that classifies all U.S. households and neighborhoods into 71 unique types and 19 overarching groups, providing a 360-degree view of consumers’ choices, preferences, and habits. Using Mosaic lifestyle segmentation, you can anticipate the behavior, attitudes, and preferences of your best customers and reach them in the most effective traditional and digital channels with the right message in the right place at the right time.

Tailored Segmentation uses a sophisticated data-driven clustering system that leverages the 71 Mosaic types that match to first-party data like yours. Tailored Segmentation allows you to regroup Mosaic types based on the attributes you weigh as more impactful to your business. Have you designed your own segments in-house? You can apply Tailored Segmentation to those segments for deeper insights through a tailored analysis. Are you still looking for a way to segment your market even though you understand your typical best customer? Tailored Segmentation can weigh these attributes and develop a custom clustering and analysis of your market.

A list of where Experian digital audiences are available.

We can help you find your Super Users

Super Users are an important segment of any market. Marketers need to be able to identify them quickly and act upon their insights. Our marketing solutions provide the necessary data and analytical capabilities to easily find and target your potential Super Users for an effective marketing targeting strategy.

With Experian, you can deliver messages that are more in line with what matters to this influential group of customers. We understand how challenging it can be to find these customers and ensure they get the tailored, personalized messaging they deserve – so let us help you do just that! We can provide deep insights beyond the generic customer persona that allows marketers to look into the effectiveness of their marketing strategies from multiple angles. We want to help you gain an edge over your competitors by helping you identify, target, and engage Super Users for increased revenue growth. Ready to find your Super Users?

Sources
Activate Technology & Media Outlook 2023. Activate Consulting.


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Add these four under-the-radar audiences for back-to-school success: Online Grocery Delivery Services: High Spenders Grocery Stores: High Spenders Fast Food/QSR Frequent Spenders Fast Food/QSR Pizza Frequent Spenders Core back-to-school shoppers Of course, you’ll want to add traditional back-to-school audiences to your strategy. These audiences are highly engaged and often the decision-makers, making them ideal for marketers looking to drive purchase intent early and often. Here are four key back-to-school audiences you can target–all are available by life stage to reach PreK, elementary, middle, and high school households: Back to School Supplies Back to School Moderate Spend Back to School High Spend Back to School Apparel Make the grade with Experian this back-to-school season As marketers gear up for the back-to-school season, it’s the perfect time to sharpen your strategy and connect with back-to-school shoppers. Whether you’re building tried-and-true segments or exploring more unexpected, high-potential groups you might have not considered, Experian can help you reach the right audience. If you’re looking to create targeted segments for activation across digital and TV or gain insights to guide your campaign planning, Experian has you covered. Need a custom audience? Reach out to our audience team and we can help you build and activate an Experian audience on the platform of your choice. Additionally, work with Experian’s network of data providers to build audiences and send to an Audigent PMP for activation. Connect with our audience team You can activate our syndicated audiences on-the-shelf of most major platforms. For a full list of Experian’s syndicated audiences and activation destinations, download our syndicated audiences guide. Explore our other seasonal audiences that you can activate today. View now Contact us Latest posts Appendix New year, new gear-ers  Retail Shoppers: Purchase Based > Shopping Behavior > Big-Box Electronics Stores: High Spenders Retail Shoppers: Purchase Based > Shopping Behavior > Big Box and Club Stores: Amazon Frequent Spenders Retail Shoppers: Purchase Based > Shopping Behavior > Department Store In Store Spenders Retail Shoppers: Purchase Based > Apparel > Teen Apparel (Clothing): Online High Spenders Retail Shoppers: Purchase Based > Apparel > Teen Apparel (Clothing): In Store High Spenders Lifestyle and Interests (Affinity) > Technology > Dell Computer Model Lifestyle and Interests (Affinity) > Technology > Apple Mac Purchaser Model Weeknight TV watchers Television (TV) > Household/Family Viewing > Co-Watchers Television (TV) > Household/Family Viewing > Co-Watchers with Children Experian > Retail Shoppers: Purchase Based > Entertainment > Streaming/Video/Audio/CTV/Cable TV: Cable/Broadcast TV: Cord Cutters: Recent TrueTouch: Communication Preference > Engagement Channel Preference > Streaming TV TrueTouch: Communication Preference > Engagement Channel Preference > Digital Video Parenting personas  Lifestyle and Interests (Affinity) > Personas > Digital Moms Lifestyle and Interests (Affinity) > Personas > Digital Dads Mosaic – Personas – Lifestyle and Interests > Group D: Suburban Style > D15 – Sports Utility Families Mosaic – Personas – Lifestyle and Interests > Group O: Singles and Starters > O53 – Colleges and Cafes Mosaic – Personas – Lifestyle and Interests > Group A: Power Elite > A03 – Kids and Cabernet School-season meal planners  Retail Shoppers: Purchase Based > Grocery > Online Grocery Delivery Services: High Spenders Retail Shoppers: Purchase Based > Grocery > Grocery Stores: High Spenders Retail Shoppers: Purchase Based > Food and Drink > Restaurants: Fast Food/QSR QSR Frequent Spenders Retail Shoppers: Purchase Based > Food and Drink > Restaurants > Fast Food/QSR Pizza Frequent Spenders Core back-to-school shoppers Retail Shoppers: Purchase Based > Seasonal > Back to School Moderate Spend – PreK (Early Ed – PreK)  Retail Shoppers: Purchase Based > Seasonal > Back to School Moderate Spend – Elementary School  Retail Shoppers: Purchase Based > Seasonal > Back to School Moderate Spend – Middle School  Retail Shoppers: Purchase Based > Seasonal > Back to School Moderate Spend – High School  Retail Shoppers: Purchase Based > Seasonal > Back to School High Spend – PreK (Early Ed – PreK)  Retail Shoppers: Purchase Based > Seasonal > Back to School High Spend – Elementary School  Retail Shoppers: Purchase Based > Seasonal > Back to School High Spend – Middle School  Retail Shoppers: Purchase Based > Seasonal > Back to School High Spend – High School  Retail Shoppers: Purchase Based > Seasonal > Back to School Apparel – PreK (Early Ed – PreK)  Retail Shoppers: Purchase Based > Seasonal > Back to School Apparel – Elementary School  Retail Shoppers: Purchase Based > Seasonal > Back to School Apparel – Middle School  Retail Shoppers: Purchase Based > Seasonal > Back to School Apparel – High School  Retail Shoppers: Purchase Based > Seasonal > Back to School Supplies – PreK (Early Ed – PreK)  Retail Shoppers: Purchase Based > Seasonal > Back to School Supplies – Elementary School  Retail Shoppers: Purchase Based > Seasonal > Back to School Supplies – Middle School  Retail Shoppers: Purchase Based > Seasonal > Back to School Supplies – High School

May 05,2025 by Experian Marketing Services

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