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Technology is pushing the boundaries of commerce like never before. Artificial intelligence (AI) is one of the primary driving technologies at the forefront of the commerce evolution, using advanced algorithms to revolutionize marketing and personalize customer experiences. As of 2024, AI adoption in e-commerce is skyrocketing, with 84% of brands already using it or gearing up to do so.
This article explores the AI revolution coming to commerce, focusing on what makes AI a driving force for e-commerce in particular, and the ways it’s reshaping how businesses engage with consumers.
Understanding the AI revolution in commerce
AI is quickly reshaping commerce as we know it by democratizing access to sophisticated tools once reserved for large corporations, breaking down functional silos within organizations, and integrating data from multiple sources to achieve deeper customer understanding. It’s paving the way for a future where every brand interaction is uniquely crafted for the individual, powered by AI systems that anticipate preferences proactively.
AI is a broad term that encompasses:
- Data mining: The gathering of current and historical data on which to base predictions
- Natural language processing (NLP): The interpretation of human language by computers
- Machine learning: The use of algorithms to learn from past experiences or examples to enhance data understanding
The capabilities of AI have significantly matured into powerful tools that can improve operational efficiency and boost sales, even for smaller businesses. They have also fundamentally changed how businesses interact with customers and handle operations. As AI continues to develop, it has the potential to provide even more seamless, personalized, and ethically informed commerce experiences and establish new benchmarks for engagement and efficiency in the marketplace.
Four benefits of the AI revolution coming to commerce
Major commerce players like Amazon have benefited from AI and related technologies for a while. Through machine learning, they’ve optimized logistics, curated their product selection, and improved the user experience. As this technology quickly expands, businesses have unlimited opportunities to see the same efficiency, growth, and customer satisfaction as Amazon. Here are four primary benefits of AI adoption in commerce.
1. Data-driven decision making
AI gives businesses powerful tools to analyze large amounts of data more quickly and accurately than a person. Through advanced algorithms and machine learning, AI can sift through historical sales data, customer behavior patterns, and market trends to uncover insights and suggest actions that might not be immediately obvious to human analysts. By transforming raw data into actionable insights, AI empowers businesses to make more informed decisions, reduce risks, and capitalize on opportunities.
As a real-world example, Foxconn, the largest electronics contract manufacturer worldwide, worked with Amazon Machine Learning Solutions Lab to implement AI-enhanced business analytics for more accurate forecasting. This move improved forecasting accuracy by 8%, saved $533,000 annually, reduced labor waste, and improved customer satisfaction through data-driven decisions.
2. A better customer experience
AI is set to make customer interactions smoother, faster, and more personalized by recommending products based on preferences and behaviors, making it easier for customers to find what they need.
When consumers visit an online store, AI also provides instantaneous help via a chatbot that knows their order history and preferences. These AI-powered assistants offer real-time help like a knowledgeable store clerk. They give the appearance of higher-touch support and can answer basic questions at any hour, provide personalized product recommendations, and even troubleshoot issues. Chatbots free up human customer service agents for more complicated matters, and these agents can then use AI to obtain relevant information and suggestions for the customer during an interaction.
3. Personalized marketing
Data-driven personalization of the customer journey has been shown to generate up to eight times the ROI, as data shows 71% of consumers now expect personalized brand interactions. Until AI came around, personalization at scale was complex to achieve. Now, gathering and processing data about a customer’s shopping experience is easier than ever based on lookalike customers and past behavior.
Many businesses have adopted AI to glean deeper insights into purchase history, web browsing, and social media interactions to drive better segmentation and targeting. With AI, advertisers can analyze behavioral and demographic data to suggest products someone is likely to love. Consumers can now browse many of their favorite online stores and see product recommendations that perfectly match their tastes and needs.
AI can also offer special discounts based on purchasing habits, and send personalized emails with products and content that interest customers to make their shopping experience more engaging and relevant. This personalization helps businesses forge stronger customer relationships.
Personalization across digital storefronts
Retail media involves placing advertisements within a retailer’s website, app, or other digital platform to help brands target consumers based on their behavior and preferences within that environment. Retail media networks (RMNs) expand this capability across multiple retail platforms to create seamless advertising opportunities throughout the customer journey. Integrating AI into RMNs can improve personalization across digital storefronts with personalized, relevant ads and custom offers in real time that improve the customer experience.
4. Operational efficiency
AI can also be beneficial on the back end, enabling more efficient resource allocation, pricing optimization, efficiency, and productivity.
Customers can be frustrated when they visit a store for a specific product only to find it out of stock or unavailable in a particular size. With AI, these situations can be prevented through algorithms that forecast demand for certain items. Retailers like Amazon and Walmart both use AI to predict demand, with Walmart even tracking inventory in real time so managers can restock items as soon as they run out.
AI can automate and streamline operational tasks to help businesses run smoother, faster, and more cost-effective operations. It can:
- Offload tedious data entry, scheduling, and order processing tasks for greater fulfillment accuracy.
- Analyze historical data and market trends, predicting demand to help businesses optimize inventory, reduce waste, track online and in-store sales, and prevent shortages.
- Forecast demand levels, transit times, and shipment delays to make better predictions about logistics and supply chains.
- Improve data quality using machine learning algorithms that find and correct product information errors, duplicates, and inconsistencies.
- Adjust prices based on competitor pricing, seasonal fluctuations, and market conditions to maximize profits.
- Pinpoint bottlenecks, identify issues before they escalate, and provide improvements for suggestions.
Future trends and predictions
If you want to stay ahead in e-commerce, it’s just as important to know what’s coming as it is to understand where things are today. Here are some of the trends expected to shape the rest of 2024 and beyond.
Conversational commerce
Conversational commerce allows real-time, two-way communication through AI-based text and voice assistants, social messaging apps, and chatbots. Generative AI advancements may soon enable more seamless, personalized interactions between customers and online retailers. This technology can improve customer engagement and satisfaction while providing helpful insights into preferences and behaviors for better personalization and targeting.
Delivery optimization
AI-driven delivery optimization uses AI to predict ideal routes for each individual delivery, boosting efficiency, reducing costs, promoting sustainability, and improving customer satisfaction throughout the delivery process.
Visual search
AI-driven visual search is quickly improving in accuracy, speed, and contextual understanding. Future developments may integrate seamlessly with augmented reality (AR) so shoppers can search for products by pointing their devices at physical objects. Social media and e-commerce platforms may soon incorporate visual search more prominently, allowing users to find products directly from images.
AI content creation
AI is already automating and optimizing aspects of content production:
- Algorithms can generate product descriptions, blog posts, and social media captions personalized to specific customer segments.
- AI tools also enable the creation of high-quality visuals and videos.
- NLP advancements ensure content is compelling and grammatically correct.
- AI-driven content strategies analyze consumer behavior and refine messaging to meet changing preferences and trends.
This automation speeds up content creation while freeing resources for strategic planning and customer interaction.
IoT integration
Integrating AI with Internet of Things (IoT) devices could help make the ecosystem more interconnected in the future. AI algorithms can use data from IoT devices like smart appliances, wearables, and sensors to gather real-time insights into consumer behavior, preferences, and product usage patterns. This data enables personalized marketing strategies, predictive maintenance for products, and optimized inventory management. AI-driven IoT data analytics can also streamline supply chain operations to reduce costs and inefficiencies.
Fraud detection and security
There will likely be an increased focus on the ethical use of AI and data privacy regulations to strengthen consumer trust and transparency. AI-powered systems will get better at detecting and preventing fraud in e-commerce transactions, which will heighten security measures for both businesses and consumers.
Chart the future of commerce with Experian
AI has changed how marketers approach e-commerce in 2024. With AI-driven analytics and predictive capabilities, marketers can extract deeper insights from extensive data sets to gain a clearer understanding of consumer behavior. This enables refined segmentation, precise targeting, and real-time customization of messages and content to fit individual preferences.
Beyond insights, AI automates routine tasks like ad placement, content creation, and customer service responses, freeing marketers to concentrate on strategic planning and creativity. Through machine learning, marketers can predict trends, optimize budgets, and fine-tune strategies faster and more accurately than ever. The time to embrace AI is now.
At Experian, we’re here to help you make more data-driven decisions, deliver more relevant content, and reach the right audience at the right time. Using AI in your commerce marketing strategy with our Consumer View and Consumer Sync solutions can help you stay competitive with effective, engaging campaigns.
Contact us to learn how we can empower your commerce advertising strategy today.
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Programmatic media buying isn’t getting any easier. Buyers face rising signal loss, shrinking margins, and growing pressure to perform in a privacy-first world. Add in fragmented tech, shifting privacy regulations, and inconsistent identity signals, and reaching the right audience at scale has never been more complex (or costly). Meanwhile, advertisers demand more transparency, publishers want control, and consumers expect relevance without feeling watched. Open exchanges, legacy data management platforms (DMPs), and spray-and-pray strategies just aren’t cutting it. That’s why curation has become a trending topic in the AdTech space. In programmatic advertising, curation refers to the strategic integration of enriched data and quality inventory into a single package — often executed as a private marketplace (PMP) deal. This approach reshapes how campaigns are built, activated, and optimized by enabling performance-ready buys that reduce waste, increase relevance, and give marketers greater control over outcomes. It’s no wonder then that curation investments are accelerating, PMPs are gaining traction, and buyers are shifting budgets accordingly. Over 66% of the $150 billion+ open exchange programmatic market now flows through curated PMPs, with industry giants like Google publicly backing curation as a core strategy. So what exactly is programmatic curation, and why is it becoming essential for privacy-conscious, performance-driven marketers? Let’s break it down. What does programmatic curation mean in AdTech? Programmatic curation is the process of filtering, structuring, and packaging enriched data with high-quality programmatic inventory — enhanced by real-time optimization to create more targeted, efficient, and transparent media buys. Instead of buying at scale and hoping for the best, curation prioritizes accuracy and value over volume, resulting in more targeted, efficient, and transparent media buys. As privacy regulations reshape targeting, curation is becoming a key differentiator in an increasingly crowded AdTech space. It connects robust data with quality supply, helping marketers stay effective while giving publishers new ways to monetize with control. But not all curation is created equal. Programmatic curation requires three core elements: 1. Unique data Unique, privacy-compliant, and valuable. 2. Strong supply connections Access to quality inventory from publishers at scale. 3. Optimization tools To measure, refine, and improve performance during a campaign and improve performance throughout the campaign lifecycle. Without all of these elements, a so-called “curator” may simply be repackaging inventory without delivering the full value of a curated approach. Why does curation still matter with cookies sticking around? While third-party cookies and mobile IDs like IDFA haven’t gone away, the industry has already pivoted in anticipation of their decline. Even without Google flipping the switch, signal loss is here thanks to Apple’s ATT, tighter compliance rules, and new tracking restrictions. Marketers are dealing with less data, more fragmentation, and fewer reliable IDs. So if you want to run an effective, scalable media campaign today, you need tools that go beyond third-party cookies. That’s why programmatic curation is gaining ground as a better, more sustainable way to buy media. Investments in programmatic curation are growing, and not just for identity resolution. Marketers are leaning in because it: Combines verified audience data with premium inventory Supports ID-free or context-aware targeting Enables scalable, identity-agnostic strategies Improves data quality through enrichment Creates more controlled, pre-approved media paths via PMPs Experts anticipate that, at some point, publishers will have to lean into this method. “Curation will be bigger than header bidding and as big as programmatic or RTB — that’s our bet.”Andrew Casale, CEO Whether cookies stay or go in the future, curation works for an ecosystem that demands smarter, cleaner, and adaptable media buying. What are the benefits of curation and who wins? Curation is one of the few innovations in AdTech delivering meaningful wins across the ecosystem. By bringing better data, cleaner supply, and more intentional targeting into programmatic advertising, it helps brands, agencies, and media buyers drive stronger performance, gives publishers more control, and creates a more respectful experience for consumers. And unlike traditional approaches, curation is built for what’s now and what’s next. Here’s how each group benefits and why it matters. Brands and agencies Curation helps brands and agencies run smarter, more efficient campaigns by connecting high-quality data with premium supply. It delivers: More efficient supply paths with less waste and better performance Lower costs than DMP segments and open exchange buys Cleaner, pre-vetted inventory that aligns with audience and brand goals Future-proofed buying via cookieless and log-level data integrations Stronger targeting and measurement driven by enriched data and actual usage signals instead of modeled assumptions Better outcomes through real-time supply and data optimization Publishers For publishers, curation makes inventory more addressable without giving up control. It enables: Smarter packaging that aligns with buyer needs and campaign goals Higher CPMs by curating inventory above open exchange floors More control over how audiences are accessed and how inventory is monetized Access to higher-value demand through curated, data-backed deals Better protection of proprietary audience in a privacy-conscious environment Consumers At the end of the chain, curation improves the ad experience for those who matter most: your audience. It supports: Higher-quality content alignment for more natural, less disruptive ad experiences tailored to their interests Less invasive tracking, as targeting becomes more data-smart and privacy-aware, with reduced reliance on legacy identifiers and personally identifiable information (PII). Curation is setting a new standard for how data, inventory, and experience come together across the ad ecosystem. When media is smarter, cleaner, and more intentional, everyone wins. What’s Experian’s role in powering curation? With the acquisition of Audigent, Experian is now more than just a premier data provider. We’re also a full-service curation partner. Together, we deliver end-to-end programmatic curation across data, inventory, and optimization, helping brands and publishers unlock smarter, more scalable media strategies. What Experian + Audigent enable Whether you need speed-to-market with pre-curated deals or white-glove custom deals, Experian and Audigent make it easier to activate high-performing, privacy-compliant campaigns at scale with: End-to-end curation across data, inventory, and real-time optimization Pre-packaged and custom PMP deals with built-in performance signals Scalable, privacy-first media solutions aligned to brand objectives, verticals, and KPIs These aren’t just theoretical; curated marketplace deals are already delivering measurable gains. In OpenX, Audigent-curated campaigns increased bid competition by 20% and drove a 118% spike in impressions won over a two-month period. Key benefits for partners By bringing together our data depth and Audigent’s curation technology, we offer our partners a full suite of value-added capabilities, including: High-quality, verified data ranked #1 in accuracy by Truthset and powered by Experian’s identity graph and deep programmatic data insights Data enrichment layers that boost addressability, accuracy, and contextual relevance Privacy-compliant infrastructure built for secure, cookieless data use at scale Platform integration across leading demand-side platforms (DSPs) and supply-side platforms (SSPs) for seamless activation and optimization How Boiron achieved smarter reach with Audigent’s curated PMP strategy A leading homeopathic brand partnered with Audigent to scale customer acquisition for its flu relief product without increasing media investment. They wanted to reach new, privacy-compliant audiences while improving CPA across display and video. Using Audigent’s curated SmartPMPs and CognitivePMPs, the campaign delivered measurable performance improvements: 80% lower CPA on display than historical benchmarks 40% lower CPA on video 30% reduction in data costs Significant media efficiency gains through real-time supply and data optimization Fully future-proof targeting with zero reliance on cookies or MAIDs See how Boiron’s success story is just one example of how curated deals backed by Experian identity and Audigent’s optimization technology can deliver efficiency and impact in a privacy-conscious environment. Our curation capabilities Together with Audigent, our curated solutions go beyond basic packaging. Every deal is designed for performance, privacy, and relevance, so you can activate smarter media with greater confidence: Deal ID-ready audiences for fast, turnkey activation Performance-specific curation, including viewability, CTR, and outcome-based targeting Custom audience + inventory packages tailored to campaign goals Vertical-specific curation for industries like auto, retail, CPG, and financial services Real-time optimization signals embedded into every curated deal Don’t wait: Curate today The future of programmatic advertising won’t be won by those waiting for perfect signals, clean cookies, or simplified tech stacks. It’ll be won by marketers and publishers who embrace smarter, cleaner ways to activate their data, inventory, and strategy now. With Experian and Audigent, you’re not just getting better data but also a partner that helps you activate it with accuracy, privacy, and performance at scale. Whether you’re trying to reduce media waste, gain supply path control, or future-proof your campaigns, curated deals can get you there faster. Let’s build a curation strategy that gives you control in a chaotic ecosystem. Latest posts

Traditional audience signals are fading, and the industry is facing a new reality: identity is no longer just about connectivity, it’s about outcomes. At Cannes Lions 2025, leaders from AdRoll, LG Ad Solutions, Magnite, MiQ, OpenAP, PubMatic, Stirista, Tatari shared how innovative identity approaches are cutting through the noise, improving performance, and delivering real ROI. Their insights reveal a clear path forward for those ready to turn identity into a performance driver. Here’s how you can apply the same principles to drive performance. 1. Make identity a performance engine Treating identity as a performance driver leads to measurable results by creating a clear connection between marketing efforts and outcomes. Identity resolution enables the effective retargeting of audiences, accurate performance attribution across connected TV (CTV), and personalized campaigns across multiple channels. By building household-level graphs and incorporating alternative identifiers, marketers can maintain accuracy as traditional signals change. Activating first-party data across both digital and offline channels ensures that every interaction, whether on-screen or in-store, can be tied back to specific actions, helping optimize campaigns, and improve ROI. How Experian helps Experian’s Consumer Sync solutions create a clean foundation and persistent identity spine by resolving and expanding your first-party data across digital and offline IDs (hashed emails, mobile ad IDs, CTV IDs). This enables activation across omnichannel campaigns, from CTV to social, and connects data to outcomes. \”Identity resolution is very important to our overall strategy today. Without that identity linkage, we couldn’t speak the same language as our clients. For example, a client might want to target people who engaged with their brand’s website four days ago via CRM data. Without identity resolution, that’s not possible. But with it, we’re changing the narrative – making TV a hospitable place for deploying first-party data and driving outcomes.\”Mike Brooks 2. Build trust through responsible data practices Consumer trust begins with responsible data practices that prioritize transparency and privacy. Deterministic match rates ensure accuracy by connecting data points with confidence, while clear methodologies provide visibility into how data is used. These practices improve overall campaign performance and protect consumer privacy by ensuring that every interaction is respectful. How Experian helps Experian’s privacy-first approach ensures that all data activation occurs with compliance and consent. By maintaining high match rates and adhering to transparent methodologies, Experian helps build trust and strengthen long-term connections with audiences. \”If people don\’t take any precautions and they don\’t actually care about data in the public, they probably don\’t care about it in private. Experian cares about data privacy and compliance, and that made it a no-brainer for us to work with them. When we combined our focus on privacy with Experian’s expertise, we knew we had to do it right – and we did.\”Henry Olawoye 3. Expand reach while maintaining high match rates Having more data points to identify individuals leads to higher match rates and broader reach. Enriching records with additional identifiers, like hashed emails, MAIDs, and CTV IDs, makes it easier to connect data across channels and create a unified view of each person. This approach ensures that campaigns can scale effectively while maintaining the accuracy needed to deliver personalized experiences. How Experian helps With a database of over 5,000 attributes spanning 15 verticals and categories, Experian provides a comprehensive view of consumers through a single provider. By sourcing data from over 200 sources (including public records, consumer surveys, and purchase records), Experian enables the creation of detailed audience profiles. This enriched data focuses on identity, creating a unified view of individuals that helps pinpoint the best opportunities to engage effectively across channels and deliver measurable outcomes tailored to specific audience needs. \”We’ve been able to extend our IDs by an average of 6.5 different identifiers, with a 70% match rate. That extension is huge – it underpins a lot of the connectivity in our platform and allows us to bring 300 data feeds together to make the most of them.\”Georgiana Haig 4. Create unified campaigns with interoperability Fragmented data often leads to fragmented results. Interoperability ensures that data from different platforms and systems can work together, creating a unified view that makes measurement and attribution more actionable. How Experian helps Experian simplifies interoperability by ensuring consistent data usage from activation and measurement. By connecting data from various sources, Experian enables a cohesive strategy where insights can be shared across publishers, measurement providers, and ad servers, ensuring campaigns remain aligned and effective at every stage. \”The ecosystem benefits from optimized interoperability. We’re focused on allowing advertisers to work seamlessly across IDs and identity solutions – from activation to resolution – so the same data set is used consistently across publishers, measurement providers, currencies, programmatic ecosystems, and ad servers.\”Chris LoRusso 5. Use AI to amplify, not replace, strategy Artificial intelligence (AI) is transforming how campaigns are optimized, but its success depends on clean, consented identity foundations. AI can analyze vast amounts of data to refine targeting, manage frequency, and uncover new efficiencies, but only when built on a strong identity framework. How Experian helps Experian uses AI and machine learning to deliver highly personalized marketing solutions. Advanced clustering algorithms in Experian’s Digital Graph analyze and create household and individual device connections, improving targeting and measurement accuracy, while machine learning models improve consumer insights by inferring household composition where data is limited. These innovations enable AI tools to quickly generate tailored audience solutions, analyze contextual signals in real time, and identify opportunities that improve results while maintaining a human centered approach to decision making. \”AI is a copilot to your marketing initiatives. For it to perform, it needs insights and information to learn from. That’s why having a strong foundational data asset rooted in deterministic data is so important.\”Howard Luks Five moves to turn identity into profit Here are five steps to get started: 1. Audit your data health Make sure your audience data is accurate, up-to-date, and complete so you’re starting from a strong foundation. 2. Layer in more context Enrich your records with details, like lifestyle, interests, or buying behaviors, that help you speak your audience’s language. 3. Unify touchpoints across channels Link your data so you can see the same person or household whether they’re engaging on CTV, mobile, desktop, in-store, or through other touchpoints. 4. Activate AI for stronger campaigns Use AI tools to fine-tune targeting, control ad frequency, and find hidden opportunities once your foundation is solid. 5. Align data across systems Ensure interoperability so data from different platforms and systems can work together, creating a unified view for actionable insights. The common thread across these insights is connection: connecting data, teams, and outcomes. Marketers who act on these imperatives will be ready for whatever new channel, format, or privacy rule comes next. Let’s start a conversation about how Experian can help you turn identity into ROI Latest posts

Audigent, a part of Experian, now offers turnkey, outcome-driven deals for brands through Amazon DSP, expanding advertisers’ options for advertising across the open internet. While buyers continue to activate through established supply paths with Amazon DSP, this collaboration introduces sell-side curation that expands data access and reduces overall buyer costs. Three paths to activation With Audigent\’s curation services now available through Amazon DSP, buyers have streamlined access to premium open-internet inventory and measurable results. Advertisers now have three simple ways to build or tap into curated deals: Off-the-shelf deals in Inventory Hub on Amazon DSP Buyers can access hundreds of pre-built curated deals, each designed to align with common campaign goals and accelerate time to market. Custom deal libraries built around KPIs Advertisers can work directly with Audigent and Amazon Ads to build tailored deal libraries that reflect their unique performance objectives. SimplePMP with AI-driven intelligence Audigent\’s proprietary AI technology powers its SimplePMP product, offering advertisers sophisticated segment recommendations to identify relevant audiences and inventory with enhanced accuracy. Data that drives performance Turnkey curation only works if the data behind it is immediate, precise, and actionable. With Audigent providing curation via Amazon DSP, each deal fuses premium, real-world signals with hand-picked inventory so every impression can move the needle. How turnkey curation works Here are three ready-made examples to spark ideas 1. Weather in real time When the temperature climbs above 85°F, a beverage brand’s “Hot-Day Hydration” creative can launch automatically. Twenty-four hours before a heavy-rain forecast, big-box retailers can push “Storm-Ready Supplies” for generators and batteries. Weather-triggered audiences from The Weather Company mean you buy only when conditions drive demand. 2. Moments that matter to fans Live Nation ticket-purchase signals that pinpoint two peak travel-booking windows—right after fans secure out-of-town concert or game tickets and again during the week leading up to the event—so airlines, online travel agencies, and hotels can serve timely seat-sale or last-minute lodging offers when intent (and conversion rates) are highest. 3. Intent you can see Bombora B2B signals surface companies researching topics like “zero-trust security” or “cloud cost reduction.” A cybersecurity SaaS can reach those accounts with demo ads, and an office-furniture brand can court firms exploring “hybrid-workspace redesign.” Media spend zeroes in on buyers already in-market. A customer-centric approach Audigent delivers turnkey, customer-centric solutions across the open internet through Amazon DSP, prioritizing quality over quantity through premium web inventory. As buyers and sellers embrace more direct, transparent, and addressable supply paths, this streamlined approach boosts efficiency and drives meaningful outcomes for brands. Interested in trying this new path with Amazon Ads and Audigent? Email: audigent_sales@experian.com. What\’s next? Audigent is committed to enhancing our curation services available through Amazon DSP. We\’re focusing on: Expanding our suite of turnkey solutions to address evolving advertiser needs in the open internet space Developing new data-driven insights to further refine audience segmentation and inventory selection Continuously improving our technology to deliver even greater value and efficiency for advertisers As the advertising landscape evolves, Audigent will continue to innovate, ensuring our offerings complement and enhance the capabilities available through Amazon DSP. Ready to cut supply path costs? Connect with us to design your first curated library Latest posts