Improve Revenue Cycle Management Decisions with Data-Driven Insight

Experian Health’s market-leading suite of patient access, claims and contract management and collections products and consultative services is powered by real-time data and advanced analytics, giving healthcare providers greater visibility and control over critical revenue cycle management processes.

Experian Health, which was formed after Experian acquired SearchAmerica and Medical Present Value Inc., gives providers access to proven solutions as well as innovative, new capabilities to address the changing needs of healthcare. With the acquisition of Passport in 2013, providers can now leverage automated processes for patient and payer interaction with a single partner for the entire revenue cycle.

At each step of the way, Experian Health empowers health systems, hospitals, medical groups and specialty organizations with financial intelligence so they can make more informed business decisions, better understand their financial performance and strengthen the bottom line.

What's Happening in Healthcare

Latest News
Read our latest white paper, The Pitfalls of Healthcare Portals.
Experian Health/Passport was featured in both the July and August issues of Hospital Access Management. Check it out!
Experian Health Ranks 44 On The Healthcare Informatics Annual HCI 100 List



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Featured Webinar: 8 Secrets to Successful Implementation and Optimization of Pricing Transparency

Communicating pricing transparency is a complex journey, but Presence Health has made the road to success easy. Find out how they are using a combination of Experian Health/Passport tools to effectively address their collection challenges.


  • Ontario Systems User Conference | October 7-9, 2014 | Tradeshow/Event | Hyatt Regency - Downtown, Indianapolis, IN
  • HFMA New Jersey and Metro Philadelphia | October 8-10, 2014 | Tradeshow/Event | Woodbridge Hilton, Iselin, NJ
  • HFMA New Hampshire/Vermont | October 15, 2014 | Tradeshow/Event | Lake Morey Resort, Fairlee, VT
  • AAHAM ANI | October 15-17, 2014 | Tradeshow/Event | Manchester Grand Hyatt, San Diego, CA
  • Greater Northwest Healthcare Access Management Association (GNHAMA) | October 16-17, 2014 | Tradeshow/Event | McMenamins, Troutdale, OR
  • HFMA Eastern Michigan | October 20-21, 2014 | The Inn at St. John's, Plymouth Township, MI
  • Northeast NAHAM (NEHAM) | October 20-21, 2014 | Tradeshow/Event | Sheraton Hotel, Mahwah, NJ
  • National Assoc. of Case Management (NACM) | October 21-23, 2014 | Tradeshow/Event | DoubleTree Hotel in Philadelphia, PA
  • Tennessee NAHAM (TAHAM) | October 22-24, 2014 | Tradeshow/Event | Glenstone Lodge in Gatlinburg, TN
  • HFMA NY (Region 2) | October 22-24, 2014 | Tradeshow/Event | Turning Stone Resort & Casino, Verona, NY
  • IAHAA (Iowa Admitting & Healthcare Access Association) Fall Educational Conference | October 23, 2014 | Tradeshow/Event | Iowa Lutheran Hospital, Des Moines, Iowa
  • HFMA South Texas | October 23, 2014 | Tradeshow/Event | The Club at Sonterra, San Antonio, TX
  • MGMA Annual Conference | October 26-29, 2014 | Tradeshow/Event | Las Vegas Convention Center, Las Vegas, NV
  • First Illinois Chapter HFMA Fall Summit 2014 | October 30, 2014 | Eaglewood Resort & Spa, Itasca, IL

On Demand Webinars

Your Patient Portal May Be More Vulnerable Than You Think

Address portal security issues before it’s too late. Learn how to authenticate patients confidently and reduce risk during new patient enrollment and ongoing access to portals.

Learn the 8 Things You Need to Know to Improve Self-Pay Collections

Find out how to optimize your collections strategies to address the increase in high deductibles and rise in self-pay.

Looking For Tips On How to Automate Pre-Certification to Achieve Payment Certainty?

Hear how Premier Health saved $600,000 per year, improved turnaround time and increased physician satisfaction.

Are Your Online Patient Portal Authentication and Enrollment Processes Automated?

With Experian Precise ID℠ for healthcare portals, your organization can quickly and securely authenticate, validate and risk assess patient identities prior to granting access to medical information online.

How Much Lost Revenue Can You Recover?

Learn how Massachusetts General Physicians Organization identified, appealed and recovered $1M in revenue using Experian Health’s Contract Management solution.

Stay Ahead of the Revenue Cycle Workflow

With patients shouldering greater financial responsibility for their healthcare costs, patient collections continue to be challenging to secure. Learn how Emory Healthcare collected $2.8M in pre-payments in FY13.

Enhance Revenue Cycle Performance: Best Practices to Increase Self-Pay Collections

Learn tips and tricks on ways to increase your self-pay patient collections. We’ll show you how your organization can leverage tools to increase patient collections, reduce costs, and improve patient satisfaction.

Industry publications, periodicals and research firms frequently look to Experian Health executives and clients to gain insight into how providers are optimizing financial performance in this complex healthcare landscape. Below are recent news reports, articles and feature stories highlighting the latest commentary and success stories from Experian Health.

Hospital Access Management
Collections up 25% with this change
August 2014

Hospital Access Management
Payers are shifting liability to patient; Take these steps to reduce bad debt
July 2014

Group Practice Journal
The Data-Driven Mindset Toward Healthy Patients, Healthy Margins
November/December 2013

Access Management Journal
Access to Better Information can Drive Revenue and Patient Satisfaction
Long recognized as patient registration experts, Patient Access is now tasked with a new vantage point in the healthcare continuum.
Fall 2013

Healthcare IT News
Bringing the Revenue Cycle to the Next Level
Driven by changes in the healthcare market, a data- and analytically-driven revenue cycle is the standard every healthcare organization should strive for and reach.
October 2013

Revenue Cycle Strategist
Leveraging Data to Inform Patient Collections
Effective revenue cycle management requires the ability to leverage data and analytics to inform billing and collections, using the practices described in the table at right..
June 2013

Altru Health System and INTEGRIS Health
"By leveraging Collections Optimization paired with other Experian Health patient access solutions, we’ve improved our ability to respond to the rise in self-pay."

Baylor College of Medicine
"Experian Health provides accurate data that allows us to successfully challenge issues with payer contract performance, negotiate better contracts and promptly capture patient fees."

Emory Healthcare
"With Experian Health, we are easily and accurately able to monitor payer compliance, identify and appeal underpayments, reduce patient bad debt and help boost satisfaction and overall collections through eligibility estimates, ultimately improving overall revenue cycle management processes."

Medical College of Wisconsin
"We definitely achieved our objectives; our group has a great partnership with Experian Health."

Montgomery County Hospital District
"The financial load has been lightened, and the staff is no longer spinning their wheels. We can now make a difference in every account that is touched."

State of Franklin Healthcare Associates
"With Claim Scrubber, I have the ability to go into the system and create my own edits. Other systems either didn’t accommodate customized edits, or required you to call, perhaps pay a fee and go through a long process."

Mercy Iowa City

Tom Mentz

Using the patient identity [product], we were able to identify 1-2 suspicious identities per week. What was scary about that was that these had probably been happening all along, we just didn’t know about it.

Kaiser Permanente Colorado

Brandon Burnett

Experian truly understands our business, and the relationships we've had with the Experian team over the years have been extremely valuable.

St. Louis University/SLUCare

Alyce Lanxon

Experian is a leader in knowing where the industry is headed…looking forward, monitoring the industry, and taking the pulse of its clients and what their current needs are.

Altru Health System

Stan Salwei

Experian’s partnership with us is important because they have an array of tools from the front and to the back, and that give us a global perspective.

Everett Clinic

Iwalani Paquette

We chose to partner with Experian Health because we had received very good references from other organizations with whom we are affiliated.


Brent Grimes

Experian is one of the few companies we rarely refer to as a vendor…we refer to Experian as our partner, and there's not a lot of people we do business with you can say that about.

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