In the 1930s, Ovaltine offered listeners of the Little Orphan Annie radio program a membership badge with a decoder ring that allowed listeners to...
Significant changes in health insurance coverage are delivering a good and bad news report for providers. The good news is the continuing decline in...
As discussed in part one of this blog series, technology such as patient portals are changing the way physicians are interacting with patients and...
Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care...
The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...
It’s only natural to want to be fairly, fully and quickly reimbursed for services – it’s the basic foundation of business. Yet only in...
There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...
In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may...
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...
