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Robust Patient Estimates: The Key to Achieving Better ...

There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...

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Solving the Self-Pay and HDHP Patient Collections Conu...

In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may...

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The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

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Identity Theft: Protecting Your Organization is Easier...

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

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Staying one step ahead: How data and analytics can hel...

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

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Revenue Cycle Myths: Realistic Ways to Increase Reimbu...

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency...

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Patient Access Staff: The Gatekeepers to the Patient ...

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

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Where’s the data? Realizing your revenue cycle’s true ...

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny...

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Catching Misclassified Accounts Early Pays Off...

Sometimes it’s all in the cards. And, in the end, it’s usually not a winning hand for the healthcare organization. In this case, the...

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