If you have any questions about our resources or any topics related to Experian Data Breach Resolution, please contact us at firstname.lastname@example.org or call 1 866 751 1323.
Have the tools you need to handle a data breach at your fingertips.
From a whisper to a shout. From an audience of a few to an audience of hundreds or thousands. Social networking has amplified the impact of everyone’s voice, and that includes your employees.
With National Data Privacy Day approaching on January 28, it’s a good time for you to review the dos and don’ts of social media with employees. Your guidelines should be helpful for employees both when they’re using corporate accounts to represent the company and when they’re using personal accounts to talk about work-related matters.
In today’s environment, the lines between public and private, and personal and professional are blurred. In online social networks, employees divulge their affiliation with companies in their personal profiles or share information about their workdays within their personal networks. What can be concerning for employers is when employees trash the company, their co-workers or their managers or share trade secrets that shouldn’t be common knowledge.
Many companies have official social media policies to address the issue. The goals of the policies are typically to establish guidelines for responsible social media use. The relaxed attitudes of social media users suggest that the policies are needed.
In a 2010 survey1, social media users were found to be generally complacent about protecting their privacy and security. About 40 percent claimed they didn’t bother taking any steps to protect their accounts. This tendency to be overly open as opposed to cautious on the Web can lead to trouble when data that should be kept private becomes widely available. It can also lead to termination.
Some companies have fired employees over negative Facebook posts criticizing the organization or an individual boss, with the terminations upheld. While this may seem extreme, it’s good to know how your company would respond in a similar situation. Be sure you have a documented policy on file to back up your actions.
Here are some dos and don’ts to think about for your social media policy:
1Identity and Privacy in Social Media Study, Ponemon Institute (2010)