Experian can help you optimize your application process to save time and costs
Determine if a consumer is worth taking on quickly and efficiently
If you require potential customers to apply for your goods or services, you need
to make sound decisions about whom to accept based on the information they provide.
This is the case if you’re a credit grantor working within finance, insurance,
healthcare, telecoms, utilities or manufacturing. In fact, even as a public sector
body, you probably need to consider applications for a number of your services, such
as welfare support, grants and even applications for identity documents such as passports.
Making the right decisions will depend on whether the potential customer is eligible
for what they are applying, your certainty of their identity, the associated risk of fraud, and
your determination of their ability to reliably make repayments. Additionally, in
sectors such as financial services, regulations exist to protect consumers from being
sold products and services that they cannot afford. Your decision making, therefore,
also will be guided by regulatory structure.
The most important thing to be aware of, however, is that your customers’
priority is the timely processing of their applications; some even may want an instant
decision. When faced with a large volume of applications, it is business critical
that processing is not only done quickly, but cost-effective.
The challenge today is how to keep processing costs down and enhance the customer
Automating the decision-making process can keep costs down and ensure the prospective
customer has a great experience. The automation process can:
Confirm if your prospect meets all the right criteria and qualifies to become
a valued customer of your business, identifying the right customers for you.
Process information in real time, providing a great experience.
Redirect the process workflow if there is a discrepancy with the information supplied,
allowing a support team to deal with the decision manually.
Link to IT and fulfilment services to personalize communications materials, set
up new accounts and much more for your approved new customer.
However, in order to do this, the automated system will require robust, reliable,
up-to-date and integrated data about your prospective customer and a framework based
on business rules, legal requirements and industry best practice in which it can automate
the decision-making process. How do you set up such a sophisticated system?
Experian® can help you:
Process applications quickly and efficiently – we provide
end-to-end processing systems with automated decision making to increase straight-through processing.
Automate decision-making processes – we automate decision-making
processes to free your staff to focus on more critical tasks.
Create flexible systems – our systems enable you to create
and change decision-making rules quickly and without requiring major IT and software
Improve your decision making – we provide high-quality data
and predictive analytics that provide tried-and-tested input to your decision-making
Simplify compliance – we can help you automate decisioning
for greater consistency and to instantly authenticate identities.