Most recently, we spoke with Alpa Jain, Vice President of Experian Information Technology Services (EITS) Strategic Projects. Alpa joined Experian in 2012 and has well-rounded expertise in key business functions, including managing and running the Prospecting suite of solutions in Consumer Information Services (CIS) Product Marketing, as well as experience in areas of legal/compliance, sales and the National Customer Assistance Center (NCAC). Alpa Jain was Vice President of the API Center of Excellence for EITS for several years.
Here are a few takeaways from our discussion with Alpa:
Establish trust and empower your team.
Alpa is a big believer in entrusting your team to perform to the best of their abilities by empowering them. The work that we do at Experian is built on relationships, and good leaders should be able to establish trust and encourage their teams in a way that increases efficiency and innovation. Here are some ways you can start empowering your team members:
Understand when you should delegate vs. when you should get your hands dirty.
As someone who has been an individual contributor before, leaders will naturally want to be as heavily involved as possible in the workplace. But being a leader now means having to trust your team to carry out the tasks you need them to. Distinguish the difference between delegating and asking yourself these questions:
Don’t ever let things fester or drag on.
Delegating means that sometime down the road, you’ll have to deliver negative feedback to a member of your team. It’s always awkward and uncomfortable to have to discuss the shortcomings of someone you highly respect, but these conversations should never be swept under the rug. The sooner you discuss this, the better! Keep these tips in mind the next time you find yourself in this situation:
Do not let your impostor syndrome take over.
Impostor syndrome is common, but that doesn’t mean it should go ignored. Alpa, like many professionals, has dealt with this pesky syndrome and offers great advice:
Self-awareness is a skill you can work on.
It takes a lot of humility to admit that you need help sometimes. Self-awareness is paramount to succeeding; here are a few measures you can take to ensure you’re staying self-aware in the workplace:
We were so happy to have the opportunity to chat with an accomplished and insightful woman such as Alpa.