Tag: patient satisfaction

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Encouraging Patient Engagement through Financial Commu...

Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care...

Read More Encouraging Patient Engagement through Financial Communication (Part 1 of 2)
The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

Read More The Patient Perspective: Keeping the Financial Experience Compassionate
Staying one step ahead: How data and analytics can hel...

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

Read More Staying one step ahead: How data and analytics can help predict patient responsibility and improve collections
Patient Access Staff: The Gatekeepers to the Patient ...

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

Read More Patient Access Staff: The Gatekeepers to the Patient Experience