patient satisfaction

Encouraging Patient Engagement through Financial Communicati...

Posted on Jan 08 2015 by
Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care delivery...

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The Patient Perspective: Keeping the Financial Experience Co...

Posted on Mar 05 2014 by
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure of...

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Staying one step ahead: How data and analytics can help pred...

Posted on Feb 11 2014 by
There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away. Healthcare,...

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Patient Access Staff: The Gatekeepers to the Patient Experi...

Posted on Dec 12 2013 by
We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front desk...

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