Tag: patient satisfaction

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Patient engagement technology: Transform into a proact...

Manually cold-calling patients to remind them of upcoming appointments or of bills nearing a due date has never been an effective engagement strategy. On...

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Bring much-needed price transparency to your healthcar...

With the ability to research products, compare price information, and conduct transactions all from their mobile devices, today’s consumers are more savvy than ever....

Read More Bring much-needed price transparency to your healthcare organization
Save money and boost revenue with online self-service:...

Cincinnati Children’s Hospital Medical Center (CCHMC) is a distinguished nonprofit academic medical center and one of the oldest pediatric hospitals in the United States. A...

Read More Save money and boost revenue with online self-service: Cincinnati Children’s Hospital case study
How Yale New Haven Health used Experian Health solutio...

Yale New Haven Health is an award-winning academic healthcare system, and a big part of why its people achieve success is because they continually ask,...

Read More How Yale New Haven Health used Experian Health solutions to tackle patient financial care
Encouraging Patient Engagement through Financial Commu...

Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care...

Read More Encouraging Patient Engagement through Financial Communication (Part 1 of 2)
The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

Read More The Patient Perspective: Keeping the Financial Experience Compassionate
Staying one step ahead: How data and analytics can hel...

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

Read More Staying one step ahead: How data and analytics can help predict patient responsibility and improve collections
Patient Access Staff: The Gatekeepers to the Patient ...

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

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