Patient Access

Verify critical patient information and collect patient payments prior to service

Highlights from the 2015 Financial Performance Summit...

Posted on Dec 02 2015 by
A big thank you to all our clients who “rocked” the Experian Health 2015 client Financial Performance Summit, November 16-18, in San Antonio. Fueled by a rock-n-roll theme (and energy level), this three-day conference, “Legends: Experience the Journey from Ordinary to Legendary,” was truly legendary! Highlights from this year’s Summit included: Nearly 250 Experian Health clients in attendance Numerous...

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The Effect of the Affordable Care Act on Charity Screening...

Posted on Feb 26 2015 by
Significant changes in health insurance coverage are delivering a good and bad news report for providers. The good news is the continuing decline in the number of uninsured Americans. As of January 2015, the current uninsured rate is at an historic low of 12.9%. Much of this decrease can be attributed to the Affordable Care Act (ACA), with 7.1 million people enrolled in a plan on the federal marketplace, as well as an...

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Protecting Your Healthcare Portal...

Posted on Nov 06 2014 by
The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more efficient. However, while patients enjoy the convenience of self-service access to all of their medical information, the portals offer cybercriminals a one-stop-shop for identity theft as well. According to Identity Theft Resource Center in San Diego, medical identity...

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Robust Patient Estimates: The Key to Achieving Better POS Co...

Posted on Sep 16 2014 by
There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant, you don’t expect the server to ask you to pay before the meal is served. Conversely, you also don’t expect to walk out of the restaurant after the meal without paying. However, if you have ever ordered the special of the day and been shocked when the check arrives and the item...

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The Patient Perspective: Keeping the Financial Experience Co...

Posted on Mar 05 2014 by
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure of where to turn for help. Joe isn’t entering a doctor’s exam room – he is actually walking into a hospital’s patient registration area, waiting to receive information about how much his procedure is going to cost. Although anxious about the procedure, Joe is even more...

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Identity Theft: Protecting Your Organization is Easier Than ...

Posted on Feb 18 2014 by
Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and ask questions of their physician. The plot thickens as an unwelcomed guest looks for an identity to steal. With a few key strokes of a predictable password, the thief strikes gold, data is breached and the nightmare begins. From the patient...

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Staying one step ahead: How data and analytics can help pred...

Posted on Feb 11 2014 by
There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away. Healthcare, however, is somewhat unique in that regard, often avoiding a retail-based experience where patients receive service, but pay quite some time later, whether in full or the balance. Not surprisingly, this approach often times adversely impacts healthcare organizations in many ways....

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Revenue Cycle Myths: Realistic Ways to Increase Reimbursemen...

Posted on Feb 07 2014 by
With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency and performance in the era of value-based care. While the need to improve is clear, the opportunities for improvement may be obscured by myth and misperception. For example, consider the following long-standing myths about patient payment that, if not set...

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6 Healthcare Business Trends to Watch in 2014...

Posted on Jan 28 2014 by
With the dawn of the New Year, we’re facing some of the biggest, most important changes in recent healthcare history. Not only is the massive ICD-10 implementation upon us, but Meaningful Use initiatives continue to prevail. In addition, six more emerging trends promise to have a significant impact on the way healthcare organizations approach business — and financial — operations. Going beyond clinical Big Data....

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    About The Experian Health Blog

    The purpose of the Experian Health blog is to provide healthcare organizations with information to improve business operations and financial performance through accurate payer reimbursement and efficient patient collections.

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