Patient Access

Robust Patient Estimates: The Key to Achieving Better POS Collections

Posted on Sep 16 2014 by

There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant, you don’t expect the server to ask you to pay before the meal is served. Conversely, you also don’t expect to walk out of the restaurant after the meal without paying. […]

The Patient Perspective: Keeping the Financial Experience Compassionate

Posted on Mar 05 2014 by

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure of where to turn for help. Joe isn’t entering a doctor’s exam room – he is actually walking into a hospital’s patient registration area, waiting to receive information about how much […]

Identity Theft: Protecting Your Organization is Easier Than in the Movies

Posted on Feb 18 2014 by

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and ask questions of their physician. The plot thickens as an unwelcomed guest looks for an identity to steal. With a few key strokes of a predictable password, the thief strikes gold, […]

Staying one step ahead: How data and analytics can help predict patient responsibility and improve collections

Posted on Feb 11 2014 by

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away. Healthcare, however, is somewhat unique in that regard, often avoiding a retail-based experience where patients receive service, but pay quite some time later, whether in full or the balance. Not surprisingly, […]

Revenue Cycle Myths: Realistic Ways to Increase Reimbursement in an Era of Value-Based Care

Posted on Feb 07 2014 by

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency and performance in the era of value-based care. While the need to improve is clear, the opportunities for improvement may be obscured by myth and misperception. For example, consider the following […]

6 Healthcare Business Trends to Watch in 2014

Posted on Jan 28 2014 by

With the dawn of the New Year, we’re facing some of the biggest, most important changes in recent healthcare history. Not only is the massive ICD-10 implementation upon us, but Meaningful Use initiatives continue to prevail. In addition, six more emerging trends promise to have a significant impact on the way healthcare organizations approach business […]

Patient Access Staff: The Gatekeepers to the Patient Experience

Posted on Dec 12 2013 by

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front desk staff. Gatekeepers have a tough job as they manage access, filter information, provide advice and maintain order. Their attitude and actions dramatically impact our experience as consumers. The healthcare industry […]

Where’s the data? Realizing your revenue cycle’s true potential

Posted on Oct 31 2013 by

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny burger on a large, fluffy bun. If that same creative concept were applied to healthcare today, perhaps the lady would proclaim, “Where’s the data?” when looking at the revenue cycle. While […]

Patient Experience and HIX: An Underexplored Connection

Posted on Oct 03 2013 by

Americans who do not currently receive health insurance through their employers or a government program such as Medicaid or Medicare are now required to obtain insurance coverage or pay a penalty tax per the Affordable Care Act’s individual health insurance coverage mandate. These consumers can go to newly created health insurance exchanges (HIX) — offered […]

Putting the patient first: Developing personalized payment plans for compassionate patient collections

Posted on Sep 18 2013 by

We live in a choice-based society. Every day we are at liberty to make a myriad of choices. like where we live, where our kids go to school, what to eat, whether to exercise, which car we drive or what movie to see. This era of consumerism also means we have choices for healthcare. And […]

Improving financial health by embracing change: Q&A with Dan Buell

Posted on Aug 28 2013 by

Change is the norm in healthcare. Changes in technology, information, staffing patterns, patient mix, payment and reimbursement are constant. Even so, healthcare organizations that remain agile can effectively navigate this flux to realize enhanced performance and a better patient experience. We’ve asked Dan Buell, general manager at Experian Healthcare, to share his thoughts on what’s […]