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Data Breach Resources
Calling for Help When a Data Breach Strikes
Whether your business is big or small, the impact that a data breach can have on your customers, your staff, and your company can be overwhelming. Just like any other crisis, acting quickly and making the right decision can minimize damages and reduce further impact. Experian is a leader in data breach response. Thousands of organizations have entrusted us to handle their breaches, including organizations involved in some of the most high profile incidents in the United States. We provide comprehensive services from notifying customers or employees affected by the breach to providing ongoing post-breach support.
Managing the Impact
Quick, comprehensive crisis management is key. Whenever personally identifiable information is exposed, both short- and long-term impact can be significant including:
- Loss of customer or employee trust
- Decreased shareholder value
- Negative publicity
- Dip in brand equity
- A decline in customer base
- Legal liability
- Increased risk of financial loss from identity theft for the affected population
Notification
Whether you are contacting 10 people who have been compromised or 1,000,000, there is no limit to the support Experian can provide to help you reduce the potential damages caused by a data breach. We offer:
- Full-service printing and mailing of breach notifications
- Notification letter templates
- Customer service team to manage response
- Incident-related FAQ assistance
- Address improvement with partial or limited data
According to a 2005 National Survey on Data Security Breach Notification, companies that delay or mishandle breach notifications are four times as likely to experience customer turnover as companies that handle them quickly and clearly.1
Protection
Our fraud resolution agents will guide you through the entire process, making sure everything is handled appropriately and professionally. You can trust Experian to protect your employees’ and customers’ most valuable asset – their identity with:
- Daily credit monitoring across all 3 bureaus looking for signs of fraud
- Identity theft insurance
- Dedicated professionals who will work closely with you through the entire process
- Trained and certified fraud resolution agents
- Toll free customer care
1 "National Survey on Data Security Breach Notification," PGP, 2005.
