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Removing an Active Duty Alert

Dear Experian,

How do you remove an Active Duty Alert? I am not on active duty and have never been in the service, but I have an Active Duty Alert on my report and it is preventing me from getting a mortgage.

– MZN

Dear MZN,

Active duty alerts were created to help protect U.S. armed forces personnel from fraud and identity theft while they are deployed overseas. Occasionally, an individual may mistakenly add an active duty alert through Experian’s automated phone system. An active duty alert is automatically deleted one year after it is added or upon request.

Requesting that the alert be removed is simple but requires sending documentation. Go to Experian’s Fraud Center and select “Removing a fraud alert” in the left column. Complete the form, attach the documentation it specifies and mail it to the address on the form.

Experian will remove the alert upon receiving your request and the necessary identification documents.

Thanks for asking.
– The “Ask Experian” team

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