Do you have a question about consumer credit? You may find an immediate answer by using the search engine. If you can't find what you're looking for, please fill out the form, being as specific as possible.
Please note: The Ask Experian team cannot respond to each question individually. However, if your question is of interest to a wide audience of consumers, the Experian team will include it in a future column.
Our policies
The information contained in this column if for educational purposes only and is not legal advice.
You should consult your own attorney or seek specific advice from a legal professional regarding
your particular situation.
Please understand that Experian policies change over time. Column responses reflect Experian policy at the time of writing. While maintained for your information, archived responses may not reflect current Experian policy.
Credit Advice
Topics addressed on June 22, 2011:
Requesting a free report after application is declined
Dear Experian,
I just had my credit run for a credit card and was denied. The lender said Experian was used to check my credit and I am entitled to a copy of my credit report. How do I get this?
- LMS
Dear LMS,
The credit card company should have provided instructions for requesting a free report with the declination letter you received. If not, you can still request your report very easily.
Simply go to www.experian.com/reportaccess. Click on “Get my report now” and complete the form. Fill in the section under “Adverse Action.”
Experian will provide your report free, instantly online through a secure, encrypted connection.
You can only get a free report from the credit reporting company that provided the report used by the lender in making its decision. The lender will tell you which credit reporting company they used, just as your lender did.
The lender is also required to provide the reasons why you were declined. If those reasons were not included in the declination letter, I suggest you ask for them. They will help you understand if the decision was related to your credit history and, if so, help you focus on what you can do to improve your risk.
Thanks for asking.
- The "Ask Experian" team
