Tip sheet: Four ways to optimize your collections efforts

Document: Published Jun 25, 2021

The ongoing impacts of the COVID-19 crisis have rapidly reshaped consumer and borrower behavior, with 60% of consumers now having higher expectations for their customer experience. This change, combined with recent and upcoming regulatory changes, have forever impacted the collections landscape. Businesses and agencies looking to enhance their existing collections strategies can do so — while reducing costs, avoiding reputational damage and fines, and improving overall engagement — by following a few simple steps. Learn more in this tip sheet.

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