This paper focuses on how collection activites can be carried out on individual customers, and how these actions can be chosen to optimize overall performance in the collections environment.

Collections should be viewed as an omnichannel opportunity that can result in better recovery rates and a real opportunity to improve long-term customer loyalty. Read our White Paper to learn more.

Experian’s eResolve can help move your collection practice into the digital age by providing an online platform where consumers can negotiate and pay their past-due accounts online. Our debt resolution solution is a win-win, as the collection process is less stressful for consumers and more profitable for you. eResolve helps you communicate with your consumers in a cost-effective and less threatening way by automating and moderating the dialog between the two parties. eResolve negotiates on behalf of your company, and facilitates payment processing. Visit: www.experian.com/eresolve to learn more.

Utilizing Experian's Collection Triggers product, First Financial Asset Management collected $3.5 million- ? a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.