Featured client success stories

Hear first-hand from our clients

Altru Health System 

Stan Salwei, Manager, Patient Financial Services

Featured solutions:

  • Collections Optimization Manager
  • Contract Manager and Contract Analysis
  • Patient Financial Clearance

Aurora Health Care 

Julie Kallies, Vice President of Revenue Cycle and Patient Services

Featured solutions:

  • Collections Optimization Manager
  • Identity Verification 

Cone Health 

Mike Simms, Vice President of Revenue Cycle

Featured solution: 

  • Coverage Discovery®  

Case Studies

Baylor College of Medicine

Recovered $4.2 million in additional revenue; systematic payment errors corrected; improved negotiating position with payers; and higher patient collections at the time of service.

Featured solutions:

  • Contract Manager and Contract Analysis
  • Patient Estimates

Emory Healthcare

Increased financial counseling collections to $5 million annually; patient bad debt trimmed to just 1.1 percent of total charges.

Featured solutions:

  • Contract Manager and Contract Analysis 
  • Financial Assistance Manager
  • Passport Eligibility
  • Patient Estimates

Sanford Health

Collections Optimization Manager contributed to in-house patient collection lift by over $40 million since first implementation.

Featured solution:

  • Collections Optimization Manager

 

All client success stories and case studies

Altru Health System — Stan Salwei 
Featured solutions: Collections Optimization Manager, Contract Manager, Contract Analysis, and Patient Financial Clearance 

Arkansas Health Group/Practice Plus — John Neumeier
Featured solutions: Contract Manager and Payer Alerts

Aurora Health Care — Julie Kallies
Featured solutions: Collections Optimization Manager, Identity Verification 

Blessing Health System — Pam Shepherd
Featured solutions: Patient Estimates, PaymentSafe®, eCare NEXT® , Registration QA, Payer Alerts, Patient Self-Service, Patient Statements, Patient Financial Clearance

Cincinnati Children’s Medical Center — Chris Lah
Featured solutions: Passport Eligibility, Patient Self-Service

Community Health Network — Charles Meadows
Featured solutions: Passport Eligibility, Contract Manager

Cone Health – Mike Simms
Featured solution: Coverage Discovery

Dignity Health - Suzanne Cottrell
Featured solution: Contract Manager

Everett Clinic — Iwalani Paquette
Featured solutions: Contract Manager, Patient Estimates, Contract Analysis

Grady Health System – Murry Ford
Featured solutions: Coverage Discovery, Registration QA

Hennepin County Medical Center – Karoline Pierson
Featured solution: Passport Eligibility

Iowa Clinic — Shelly Beery
Featured solutions: Claim Scrubber, Contract Manager, Passport Eligibility, and Patient Estimates 

Kaiser Permanente Colorado — Brandon Burnett
Featured solutions: Patient Financial Clearance, Identity Verification

OHSU — Tammy Bickle
Featured solutions: Contract Manager, Coverage Discovery, Passport Eligibility, Claim Scrubber

Prevea Health — Antone Walch
Featured solutions: Contract Manager, Passport Eligibility, Patient Estimates

Sacred Heart Health System - Winston Henderson IV
Featured solution: Registration QA

Sanford Health System - Michael Beyer
Featured solution: Collections Optimization Manager

Sansum Clinic – Betty Lee
Featured solutions: Passport Eligibility, Identity Verification

Saratoga Hospital — Carrie Boling
Featured solutions: Passport Eligibility, Passport Medical Necessity, PaymentSafe, Patient Estimates

St. Louis University/SLUCare — Alyce Lanxon
Featured solutions: Contract Manager, Contract Analysis, Passport Eligibility, Claim Scrubber

Steinberg Diagnostic Medical Imaging Centers -- Rachel Papka

Featured solutions: Passport Eligibility, eCare NEXT, Patient Estimates, Passport Authorizations

Sutter Shared Services — Michael Taylor & Becky Peters
Featured solutions: Passport Eligibility, Patient Estimates, PaymentSafe

Tufts Medical Center Physician’s Organization — Lori Hamel
Featured solution: Contract Manager

UCLA Health System — Measha Ford
Featured solution: Contract Manager

University of Kansas Hospital – Marvin Mickelson
Featured solution: Collections Optimization Manager

Washington University School of Medicine — Julie Parsell
Featured solutions: Contract Manager, Contract Analysis, Payer Alerts, Patient Estimates

Aegis Sciences Corporation
Embraced electronic orders to improve efficiency, reduce costs, and increase satisfaction.
Featured solution: Order Manager 

Altru Health System
Proactively capture outstanding patient balances more efficiently to increase overall timely collections and reduce bad debt.
Featured solution: Collections Optimization Manager

Baylor College of Medicine
Recovered $4.2 million in additional revenue; systematic payment errors corrected; improved negotiating position with payers; and higher patient collections at the time of service.
Featured solutions: Contract Manager, Contract Analysis, Patient Estimates

Blessing Health System
Embraced integrated revenue cycle solutions to increase Point of Service (POS) collections, increase clean claim rate, decrease denials and decrease A/R days.
Featured solutions: Patient Estimates, PaymentSafe, eCare NEXT, Registration QA, Payer Alerts, Patient Self-Service, Patient Statements and Patient Financial Clearance 

Cincinnati Children's Hospital
In the first year, increased online bill-pay enrollments from 900 to 10,000 and increased online payments from $200,000 to more than $500,000 per month.
Featured solutions: Patient Self-Service, Patient Statements 

Emory Healthcare
Increased financial counseling collections to $5 million annually; patient bad debt trimmed to just 1.1 percent of total charges.
Featured solutions: Contract Manager, Patient Financial Clearance, Passport Eligibility, Patient Estimates

Medical College of Wisconsin
Improved cash flow, better performing payer contracts and an addition of $7.53 million to the bottom line in 6 years.
Featured solutions: Contract Manager, Passport Eligibility

Montgomery County Hospital District
Additional $1 million in annual revenue, representing a 10 percent increase; fewer A/R days.
Featured solutions: Identity Verification, Patient Financial Clearance 

Multi-specialty, academic non-profit healthcare delivery system
Increased both staff and patient satisfaction, and created best practices and tips on how a real-time authorization management tool can help staff work together to improve processes.
Featured solution: Passport Authorizations

Neurosurgical Associates of San Antonio
Recovered more than $4.7 million in contractual underpayments; negotiated more favorable contract terms; reduced denials; and increased up-front collections of co-pays and deductibles by 60 percent.
Featured solutions: Contract Manager, Payer Alerts, Passport Eligibility, Patient Estimates

Rocky Mountain Cancer Centers
Achieved $1 million year over year return.
Featured solutions: Contract Manager, Contract Analysis, Passport Eligibility, Patient Estimates and Payer Alerts

Sanford Health
Collections Optimization Manager contributed to in-house patient collection lift by over $40 million since first implementation.
Featured solution: Collections Optimization Manager

Sansum Clinic
Optimized cash flow; significantly increased recovery of contractual underpayments; improved up-front patient payment collections and patient satisfaction rates; negotiated more favorable contracts; increased efficiencies; and decreased accounts receivable days.
Featured solutions: Contract Manager, Contract Analysis, Patient Estimates, Passport Eligibility, Payer Alerts

Scripps Clinic
$10.6 million in underpayments recovered in 9 years; systematic payment errors, such as underpayments for second surgeries and injectable medications, corrected; improved workflow efficiency.
Featured solutions: Contract Manager, Payer Alerts

State of Franklin Healthcare Associates
Expedited accounts receivable (A/R) by 13 percent and reduced full-time employee (FTE) requirements even as claims volume grew.
Featured solution: Claim Scrubber

Texas Oncology
Added more than $1.1 million to the bottom line, fewer claim denials and improved contract analysis capabilities.
Featured solutions: Contract Manager, Contract Analysis, Payer Alerts 

Texas Orthopedics Sports and Rehabilitation
Gained staff efficiencies; negotiated contract pay increases; identified and eliminated systematic underpayments, resulting in $1.4 million in recoveries; increased up-front collections of patient deductibles and co-pays to nearly 100 percent.
Featured solutions: Patient Estimates, Passport Eligibility, Contract Manager, Payer Alerts

University of Alabama Health Services Foundation
Realized a 30 percent increase in registration accuracy; 40 percent increase in front-end, co-pay collections; and 30 percent decrease in referral and precertification rejections. Average $1 million in recovered underpayments annually and earned a one-time, $5 million bulk settlement.
Featured solutions: Contract Manager, Contract Analysis, Passport Eligibility 

University of Physicians Network and WVU Healthcare
Avoidance of unnecessary claim denials and increased knowledge for improved workflow; a UPN member group, for example, recovered more than $40,000 as the result of one policy change for the coding of routine EKGs.
Featured solutions: Payer Alerts

University Physicians – University of Missouri, Columbia
Added $3.2 million to the bottom line over 7 years; achieved 82 percent recovery rate for underpaid claims; and reduced eligibility-related denials.
Featured solutions: Contract Manager Contract Analysis, Passport Eligibility

ValleyCare Health System
Decreased undeliverable return mail from 1,500 pieces per month to 150 pieces — a 90 percent reduction.
Featured solution: Identity Verification 

Yale New Haven Health
Elevated the patient financial experience for consumers and staff.
Featured solutions: Payer Alerts, Collections Optimization Manager, Passport Eligibility, Coverage Discovery, Patient Self-Service, PaymentSafe, Patient Statements

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