They say good things come to those who wait, only trouble is, patients don’t like to wait. Research shows long wait times are the primary source of patient dissatisfaction—extended waits not only make patients unhappy, they negatively affect your value-based Medicare reimbursements.

PatientTrack® is a patient registration tracking solution that helps healthcare facilities manage the patient arrival process by measuring patient wait times and alerting management and staff when they exceed established quality thresholds. Once alerted, managers monitor current staff activity and assign additional staff to existing work pools, proactively managing wait times to acceptable levels. Your wait time performance is automatically included in registration quality scorecards.

By integrating PatientTrack with eCare NEXT®, our patented Touchless Processing™, PatientTrack drives automatic account prioritization, allowing patients who have been waiting the longest to be called up next. 

Key features and benefits

Be proactive vs. reactive

PatientTrack measures patient wait times and alerts management and staff when wait times exceed facility quality thresholds. Once alerted, managers can see current staff activity and assign additional staff to existing work pools, proactively managing wait times back to acceptable levels. Wait times are also recorded, allowing for inclusion in registration quality scorecards.

And because PatientTrack is integrated into our eCare NEXT® platform, wait time can drive account prioritization, allowing patients who have been waiting the longest to be the next called up for registration.

Increase patient satisfaction and reimbursement

As wait times decrease, patient satisfaction scores will rise, which will in turn increase reimbursement under the new Medicare programs. Decreased wait times will also keep staff productive and on schedule, maximizing operational efficiency and clinical staff utilization. So, decreasing wait times both adds revenue and decreases costs--a win/win for any hospital revenue cycle.

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If you would like to talk to a representative immediately, please call us at

1 888 661 5657

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