Here are five points from the Forrester Research report where CheetahMail received perfect scores
in 15 categories:
references give the vendor’s ease of use a quality score of 5… One reference
told us, ‘I can’t identify any areas of improvement.’”
are where this vendor shines. It takes this study’s top slot for services because
of its big services teams and high concentration of well-satisfied clients who use
vendors’ clients… are the most satisfied clients we spoke with, giving
particular kudos to the vendor’s personal touch and client dedication.
In both our quantitative and qualitative client reference research, this vendor received
top marks for its account management, ease of implementation,
and strategic services.”
one client’s words, ‘Strategic services are: proactive, practical,
and implemented in strong collaboration with us.’”
executive team has been with the vendor for nearly ten years — most of the entire
lifetime of the vendor and of the email marketing channel. This instills a consistency
of service within the business that is enviable by less-stable email vendors
and also contributes to its high customer-satisfaction scores.”
*Source: The Forrester Wave™: Email Marketing Vendors, Q1 2012, Forrester
Research, Inc., January 20, 2012
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