Video: Customer Care Stories – Ryan

Ryan shares why Fraud Resolution team members require a unique set of skills to help resolve fraud challenges for callers.

Fraud is a nasty thing. And it presents itself in increasingly varied and dissimilar ways. When you suspect evidence of fraud within your credit information, our Fraud Resolution agents can spring into action to help you understand more and move toward a resolution quickly.

Ryan shares how callers appreciate the difference that speaking to a live agent can deliver. When you need questions answered, being able to connect with the right person at the right time can help you turn the corner to move forward. At Experian, some of those helpful people are our fraud responders: experts who know the score and care about getting you back to a better place.

Meet some of our other Fraud Resolution team members: Orleana and Art.

Editorial Disclaimer: Opinions expressed here are author's alone, not those of any bank, credit card issuer, or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication.
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