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Video: Customer Care Stories – Orleana

Orleana from our Fraud Resolution group shares how, when discovering suspect activity in your credit report, connecting with a live agent can help callers recover and move on.


When identity theft activity strikes, it’s more than just a hassle or a headache, there’s a cost to sinking your own time into learning what to do and then closing it out by yourself. With an immediate need to help stop the bleeding and start the cleanup, there’s no time for a learning curve.

Orleana, from our Fraud Resolution team knows the difference that her team can make. When you need answers about what to do next when you discover fraudulent activity, they can help you get things back to normal so you can move forward.

When you need a partner in fraud resolution, our agents – just like Orleana – can help.

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